Madison Reed Hair Color Bar Campbell

3.7

Hair Salons
Campbell, CA

About this business

Beauty Hair Salons

Location details

1875 S Bascom Ave, #525, Campbell, CA, 95008, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 7:00 p.m.
Tue	9:00 a.m. to 7:00 p.m.
Wed	9:00 a.m. to 7:00 p.m.
Thu	9:00 a.m. to 7:00 p.m.
Fri	9:00 a.m. to 7:00 p.m.
Sat	9:00 a.m. to 7:00 p.m.
Sun	11:00 a.m. to 6:00 p.m.

3.7198 reviews

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Chris S.

2 years ago

The place can't schedule properly. My appointment started 16 minutes late, my color was left in for one hour 11 minutes, and only glad I finally got to go becausemy color was just OK. Everything was rushed. I need to come on different day or find out why appointments are so off track.

Business response:

Hi Chris, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Shireen O.

3 years ago

I'm honestly not impressed. I spent 4hours and walked out feeling underwhelmed with my hair. I was so looking forward to getting my hair done for my birthday. (Especially with everything I've always heard about how "great" the color service is). The service was for a root touch up, gloss and blowout. All I wanted was for my roots to blend in with my hair. Apparently I was told my roots were too dark so all they could really do is make it a bit lighter than what it was and try to blend it in with the rest of my hair. My hai... read more

Business response:

Hi Shireen, we're saddened to hear this about your recent experience and color results at the Hair Color Bar, and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.

Cory L.

3 years ago

Don't waste your time or money. This place is horrible!! They don't know what they are doing and will F*** up your hair! And they don't care. If I could give 0 stars I would

Business response:

Hi Cory, we're saddened to hear this about your recent experience at the Hair Color Bar. We do see you were fully refunded for the service as you decided you did not want a correction. Thank you again for taking the time to share your experience with us.

Jackie D.

3 years ago

This review is about my most recent experience at the Madison Reed color bar in Campbell, California. I have been there previously for color and highights, and have had a very good experience. This time, however was AWFUL. I came in for a few accent highlights, and specified that I wanted a few foils (subtle) but the colorist said she would do some balyage. Since I had gotten Balyage previously there, with another colorist (you don't get to pick your colorist - you just get a random person - any usually they are all pretty... read more

Business response:

Hi Jackie, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Linda S.

3 years ago

I went into the store on Campbell and asked for the color that I last had. I was given the package and got home and discovered it was not a complete package and there were missing instructions. This is the second time this happened!!! The last time I was given a USED hair coloring package. Needless to say I will not be going back to Madison Reed. I can understand this happening once by accident, but TWICE?? This time, admittedly, it was not used, but part of the products, such as the instructions, were missing. No... read more

Business response:

Hi Linda, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Rosa C.

3 years ago

Booking easy and did an ok job on my hair in terms of the colour. However they lady obviously made a mistake to start with as 1/2 hour into my foils she started frantically checking and then wiping the colour out with a towel. This splashed the colour all over my clothes - I pointed this out to her and her response was "you shouldn't wear things you don't mind getting damaged to a salon"... terrible customer service and I won't be back. See pictures of the bleach on my clothes - despite the fact "they don't use chemicals" *... read more

Business response:

Hi Rosa, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.

Sarah C.

3 years ago

There is no customer service. I ordered a product online and it never arrived. There is no email, the chat feature is BS and no one answers the phone. I can't get anyone to answer me so I have no choice but to blast on social... wanted to love this brand.

Business response:

Hi Sarah, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Moni N.

3 years ago

If you want to keep your hair healthy don't go there! Their products are really harsh and will damage your hair! There is a class action against them. I wish I had known this before subscribing to their services and going to their salon. Class action information: https://www.classaction.org/blog/chemicals-in-madison-reed-hair-coloring-products-cause-hair-loss-scalp-irritation-class-action-claims My horrible experience: I had a roots subscription. The service was ok and really convenient. Then this past Friday I tried t... read more

Business response:

We're so sorry to hear about your experience, Moni N. We're unable to locate your account under this name, but we would love to help. Please reach out to us at 866-817-0814 or colorcrew@madison-reed.com so that we may suggest next steps. We look forward to hearing from you. Separately, we appreciate your reaching out about this important issue. We take your concerns and those mentioned in the lawsuit very seriously. Please know that our permanent hair color formulas have been clinically tested under the supervision of an in... read more

Vanessa T.

3 years ago

Based on my experience, I'd given 0 stars if possible. My appointment was at 3pm. I showed up promptly at 3pm. Walked into the shop and no one greeted me or offered me assistance. I stood around for 10 minutes to be acknowledged/checked in. I was asked my name, checked in and then the front desk attendant walked away. Mean while other customers were coming in and NO ONE WAS BEING GREETED. I sat down and waited till 3:30pm!! Fed up and frustrated with the lack of communication or care for my business I got up and walked out! ... read more

Business response:

Hi Vanessa, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.