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Madison Reed Hair Color Bar La Jolla
- Hair Salons
- San Diego, CA
About this business
Location details
4575 La Jolla Village Drive, Suite 1171, San Diego, CA, 92122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I booked color, full highlights, and blow out a month ago for the week before my 50th birthday. I took the day off work and planned to see friends before the appointment. They cancelled my appointment at 8:00pm the night before. They should pay me for late cancellation. I would have been charged $20 for canceling this late. Completely unprofessional. Then she ghosted me when I texted back. unbelievable. Now they will message and tell me they are "saddened" by my experience. Which does nothing for me.
Business response:
Hi Anne, thank you for taking the time to send us this feedback. We are so sorry to hear that your service was canceled the night before your appointment due to our short staffing issue. We do our best to inform our guests of this unexpected circumstance as soon as we are made aware of it, and we want to make this right for you. Our team will be reaching out to you shortly to take care of you.
So disappointed. They did not recognize my first scheduled appointment that I confirmed on line, only to beg to be seen. I cannot use my hairdresser any longer as I am allergic to the chemicals. Madison Reed advertises that they are chemical free. 20 minutes into my base color, it had to be rinsed out due to excruciating itching. I was told that I could not return due to this after paying for my visit, yet I had the option to purchase at home products. This was the worse, most impersonal experience I have ever entailed... read more
Business response:
Hi Kimberly, thank you for taking the time to send us this feedback. We would like to apologize for your experience, and make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
UPDATE: I was charged for my appointment 39 DAYS late. My appointment was June 18TH and I have a new pending charge on July 27TH. I'm not sure what kind of business practice this is, but it's unacceptable and ridiculous.
Business response:
Hi Brie, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
Their customer service is awful! Especially the customer service by Tess... It is great when Claudia is the manager, but unfortunately when she is not there... Tess doesn't manage the place properly. Jess was great and kind. It is unfortunate that one bad employee can ruin a business. Complained to Madison Reed customer service as well!
Business response:
Hi Lizzet, We are saddened to hear about your experience, as client experience is really important to us. Please send us a private message here with the email that is used for your account, and we can look into this for you. We hope that we get the opportunity to ensure your next experience is wonderful.
First time customer here. I did the online quiz to get my hair color matched. I decided to go to the store front in UTC to purchase it and talk with a representative about the products. Big mistake. The girl who helped me had no customer service skills, looked like she just rolled out of bed with 3" black roots with yellow and Orange hair. She couldn't put the iPad down long enough to talk with me and help me. She recommended a different shade than online and I decided to take her advice since she checked with a colorist the... read more
Business response:
Hi Charlene, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Second visit was absolutely a nightmare. The worst experience I've ever had in a salon. The colorist name was Katy/ Kristy. From the very first sentence. I asked her if I can see the same same person from my last visit. Her response we don't do that here. If you are looking for a colorist that you want to keep seeing this is not the place for you! Do you still want to do your hair here? Her demeanor was condescending and RUDE. The conversation went on and I said well can we chat with her for 2 min before you start that way ... read more
Business response:
This just made our day, Lucy! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
Just don't complain about your neck itching a little when they leave on too much color on it and didn't use any barrier cream, or they'll drop you as a customer. Seriously. Somehow it's MY fault they made my neck itch by not wiping off the excess and shampooing properly.
I wasn't very impressed with the quality of the product. The stylists were very sweet and the salon is clean and brand new. I didn't like the final look on the color my balayage. I got a weird band where my old blond was not blended with the touch up the Madison Reed stylist made. Afterwards I noticed that my hair was extremely frizzy. The toner didn't last after 2 washes. The color was so off and brassy. I will not be back. I wasn't going to write a review but I really hope to spare anyone the trouble of getting a bad hair ... read more
Business response:
Hi Pita, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
My second visit here was a miss. Barrier cream was not added before the color application, so I had a strip of faded dye all around the sides of my face and forehead, in my ears, and on my left cheek after the wash. I opt to style my own hair because all I was going to do was walk around the mall and shop since this was my one day off after a busy week. But no, that was ruined too after I noticed a bunch of dye still in my hair. When I checked out, a different colorist asked me how it went. I told her it didn't go well beca... read more
Business response:
Hi M. S., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar La Jolla
How is Madison Reed Hair Color Bar La Jolla rated?
Madison Reed Hair Color Bar La Jolla has a 4 star rating with 178 reviews.
When is Madison Reed Hair Color Bar La Jolla open?
Madison Reed Hair Color Bar La Jolla is closed now. It will open at 10:00 a.m.