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25412 Crenshaw Blvd, Torrance, CA, 90505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I thought I'd treat myself and try this salon out. Ugh! The photos speak for themselves!!! I wanted highlights on my brown hair. No ash!! This is what I got! They let me go and asked if I wanted to come back the next day..... no way would I let them touch my hair again. And to think they charge $175 for this!!!!
Business response:
Hi Nicolette, thank you for taking the time to send us this feedback. We would like to apologize for your color experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
No frills. I left a biting, two star review for the Madison Reed in Long Beach, my first experience with this odd experiment of a "color bar." But I was curious to see how the Torrence location compared. This is important: When you go in you are gray, when you come out you are not. If having one hair stylist that you tell all your secrets to and knows your innermost desires, hopes, dreams, and traumas, avoid this TikTok-temporary-feeling enterprise. This is the Ford assembly line of hair color. Perhaps what made this one s... read more
Business response:
Hi Sarah, thank you for taking the time to send us this feedback. We would like to apologize for your no frills experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I only came in once and requested balayage on top of my previous balayage. I actually got foil highlights. The problem was there were two places where the foil was ridiculously noticeable. They offer a free fix so it was no problem to re-book a second session a couple of days later, I just hoped she could feather out the obvious foils and then it would be fine. I had overtipped this girl even though she was sneaky and left her assistant to blow out my hair after she had already left, so when her assistant and I discovered th... read more
Business response:
Hi Elizabeth, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
As much as I like the product quality, this location is consistently poorly managed. The bathrooms oftentimes have no soap, no toilet seat covers, barely a roll of toilet paper and are super dirty. The floors have hair and garbage on it. They've been out of cotton a bunch of times. They're always out of something or another. I even have come as the first client of the day and noticed the bathrooms and place in this condition so it tells me that they definitely don't clean the salon or stock it regularly. It's a great pro... read more
Business response:
Hi Ms Critique S., we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
GI've used Madison - Reed for a long time. I don't, however, use their salon. I do buy the home kit from this salon. I do not understand why I need to play 20 questions with them every time. The kit I just bought will be my last. I have been using Venizia for, at least, two years. I don't know WHAT got into this tube but, it's not Venizia. Venezia is a brown, a darker brown, but brown. What came out on my hair is BLACK. This is so unacceptable it's unbelievable. I only do my roots, only the Grey. Now I have these black roo... read more
Business response:
Hi Susan, we're saddened to hear this about your recent experience and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
Cindi the colorist is terrible. She checked me in 15 min late and without telling me changed my appt from roots gloss and blow out to just roots and blow out . She never came back to check in on me. Then when my stylist took me after waiting 20 minutes over my processing time I asked about the gloss and she said I didn't ask for it. I showed her my email confirmation and she was great she put in a color conditioning mask to help out. But heres the best part and why Cindi is the worst. My stylist keeps checking my color as s... read more
Business response:
Thank you for taking the time to share your star rating, Martha. We’re sorry we fell short and welcome any specific feedback on how we can make things right for you. Please reach out to us directly at Madison-Reed.com so we can make your next experience 5 stars.
I went to get my hair colored at this location for the first time, thinking this was the salon to go to where they don't use PPD, Ammonia, etc which are the critical products identified for Allergic reactions. I mentioned to the lady (Natalie) that I have been allergic to hair dyes and had minor reactions such as an itchy scalp, redness on my forehead, and some swelling around my eyes using hair products at other salons. She said that the products at Madison Reed are allergic-free but not organic. I appreciated her clarifyi... read more
I was very excited to get my hair done at Madison Reed... I made an appointment to get roots and highlights done- the appt was from 3-5... 2 hours right! Well I was there almost 4 hours!!!! Yes 4! And unfortunately not 100% happy with my hair. The accent highlights only show on 1 side and 1 thread for $140. Not worth it! My hair stylist was Natalie poor thing she was pulled from left and right- managing staff, receptionist, attending me and another customer and few and between us. The experience was not great nor relaxing... read more
Business response:
Hi Ericka, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Handed me a cape and left me hanging for 20 minutes after my scheduled appointment with no explanation. I don't have time for terrible service so I left and won't be back.
Business response:
Hi Elizabeth, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Madison Reed Hair Color Bar Torrance has a 3.8 star rating with 188 reviews.
Madison Reed Hair Color Bar Torrance is closed now. It will open at 9:00 a.m.