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Madison Reed Hair Color Bar Torrance
- Hair Salons
- Torrance, CA
About this business
Location details
25412 Crenshaw Blvd, Torrance, CA, 90505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service is excellent, the girls are very friendly, the salon is clean but the result that I expected in the new color of my hair was not to my liking. I asked for a complete color change and I am left with different colors. Now I am embarrassed bring my hair down. I had no problem paying whatever price it would be if my hair had a uniform color, nor would I argue that the quality of their products is good but it was not what I expected
Business response:
Hi Angelica, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
The only good thing that came out of my appointment was the color. I asked for a balayage and got full highlights. There's no mirrors, so I couldn't see what was being done! Not only that, it took the colorist an hour and a half to weave them. I was at the salon for almost FOUR HOURS! Very, very disappointed! Don't think I'll be retuning to this location.
Business response:
Hi Stephanie, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
This review is about my experience yesterday at your crenshaw location. It was my second time for root touch up with gloss. My appointment was at 12:45 pm and I checked out at 2:30 pm. I was only there for touch up with no blowout and no styling. My initial appointment was a breeze. I was offered a drink and I was in and out. I liked that it was convenient and gets the job done. My second time was horrible. I was assigned this girl that seemed like she was doing charity work for me. After coloring my hair, I was told to wai... read more
Business response:
Hi Riza, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Do not waste your time here unless you want basic touch ups and basic work at inflated rates. My fiancée booked an appointment to get highlights and get her base bleached. (Blonde base, silver highlights) She was booked for 12pm today and when she showed up she was told "We can't do that now. Our specialist isn't available to do that until 4pm." They were well aware of what she wanted, so why waste her time asking her to come in at 12pm? My fiancée decided she would return at 4pm for the appointment for color and highlights... read more
Business response:
Hello Omar, thank you for taking the time to send us this feedback. We would like to apologize for the lack of a thorough consultation when your fiancee initially came in for her appointment, and ensuring we could deliver the result she wanted before asking her to return at 4PM. We are a professional salon, though not a traditional salon; we do not offer all of the same service options, and we specialize in gray coverage. We should have addressed this when she first came in, considering what she was hoping to achieve and at ... read more
I've tried calling and texting this company about a refund but no one will respond. The Torrance staff could not figure out how to refund my item and the store manager refused to help. Their customer service is atrocious. How can I get someone to respond??
Business response:
Hi Tara, thank you for taking the time to send us this feedback. We would like to apologize for your recent visit, our staff including managers should be friendly and offer the assistance needed, and we want to make this right. We have responded in a direct message here to further assist.
They don't turn the timers on these days because the know they can't keep up - causing a delay in services- a sitting here for an hour now since application of roots and gloss finished
Business response:
Hi Vickie, thank you for taking the time to send us this feedback. We are so sorry to hear about the delay in your service time, we want to make this right. Our team will be reaching out to you shortly to take care of you.
Came in here on Sunday morning after they opened. Had a few questions and wanted to speak with someone there about the product. Walked in with my husband. There was one person working on someone's hair. She did see us walk in as we made eye contact. No acknowledgement whatsoever, tried using the screen they had to find my shade but it wasn't working. My husband poked his head around both sides just to see if the person would offer to answer any questions we had since we were not even greeted when we walked in, still no hello... read more
Business response:
Hi Amanda, thank you for taking the time to send us this feedback. We would like to apologize for the lack of greeting with of staff, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
DO NOT GET A MEMBERSHIP!! If I could give this place negative stars I would. I came for my appointment and walked into the salon. The "manager" Sienna was just standing there trying to upsell another customer. She didn't even acknowledge when I came in or ask what I was there for. I got in at 10:40. By 10:46, she finally manages to ask for my name only to tell me I missed the 10 minute grace period (my appt was at 10:30). Yes, I missed the 10 minute grace period because instead of addressing me when I came in the door, she w... read more
Business response:
Hi Cheryl, thank you for taking the time to send us this feedback. We would like to apologize for your recent visit and experience with the staff and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I totally love the concept and did subscribe to a monthly plan. My first experience was much better the first time than the second. As other reviewers have stated, the Torrance location was super behind yesterday. Roots took 2 hours. Kind of Crazy. Cole and the other colorists are great; however, the assistant has not seemed how to seamlessly check you in or out. She has not been able to locate my name with an appointment either time, even though I also told her my appointment time. Hampers full and overflowing with dirty... read more
Business response:
Hi Salomay, we apologize for missing your review when you posted it and sincerely would like to make things right. We are reaching out in a direct message to assist further. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Torrance
How is Madison Reed Hair Color Bar Torrance rated?
Madison Reed Hair Color Bar Torrance has a 3.8 star rating with 188 reviews.
When is Madison Reed Hair Color Bar Torrance open?
Madison Reed Hair Color Bar Torrance is closed now. It will open at 9:00 a.m.