Madison Reed Hair Color Bar West Third Street

Pamela G. 

on Yelp

7 months ago

Does not provide services as specified on website. Customer service 0/10. Not welcoming and wasted time and $ booking service that was not available. 

Cassie C. 

on Yelp

9 months ago

They refused to honor 25% first-timer promo code I booked appointment with online!!! I called and checked the day before appointment and they said it was there. I checked with manager before appointment and she acted cagey but didn't give me reason to worry. Checking out, suddenly the promo was "expired" or I "booked on wrong day" - neither of which were in my confirmation email. Swindlers! Liars! Never returning! 

claudia a. 

on Yelp

9 months ago

**1-Star Review: Humiliated, Harassed, and Refused Service Over Normal Curly-Hair Residue** I arrived **15 minutes early** for my **12:45 p.m. Wednesday color appointment**, hair neatly brushed at home after 30 minutes of careful detangling. I use **Madison Reed** on mid-lengths to ends only--**never roots**--so I knew buildup wouldn't interfere. What followed was the most **degrading salon experience** of my life. The stylist approached, **grabbed sections of my hair aggressively**, and demanded, *"What is this white stuf... read more

Samantha 

on Yelp

9 months ago

oh this place is HORRIBLE! i came today to get my roots done AND start a membership since it kept glitching online. there is absolutely NO parking around this area -- i drove around 6 times looking for a spot to open up, and nothing, so i ended up paying $7 for parking in a lot, and when i got there i was THREE MINUTES past the cut off and they said they only give a 10 minute grace period and could not accommodate me! i am livid to say the least. i am SO beyond glad that i did not sign up for a membership here... the Univers... read more

Pantea B. 

on Yelp

9 months ago

Needs more workers no appointments available Costumer service is lacking here could have been good 

Stefanie A. 

on Yelp

11 months ago

This was by far the worst salon experience I've ever had! I went in for highlights and ended up with thick, gray-looking streaks that were placed completely wrong and looked sloppy. The male stylist seemed so unprofessional that I honestly wondered if he was drunk. The result was a total disaster, and I had to find another salon immediately just to save my hair. Thankfully, I did -- but I will never set foot in this place again! 

Lisa G. 

on Yelp

a year ago

I've been here three times and each time there is only been one person working. The one person has to check people in, color hair, wash hair and then style it. You can imagine there are a lot of times the client has to wait for the one person that works there. Forget about being offered a cup of water. The vibe is awful! Get more help! And don't tell me to write to you because I have three times and you haven't responded. For my next appointment I'm going to drive 30 minutes across town to go to a different store. I emailed... read more

Shaina W. 

on Yelp

a year ago

Madison Reed on 3rd street has the unfriendliest staff working there. Madison Reed itself is a great concept and I have been using it for about a year now. The way they spoke to me when I realized that they didn't schedule a blow out as part of my appointment (ive been going there every month for a year) was so appaling. No, I am so sorry - let's try to accomodate you - she said "go next door to dry bar we are understaffed." When I replied but this is why I have a membership - she answered me " so cancel it". Guess what? I ... read more

Zoë G. 

on Yelp

a year ago

DONT COME HERE FOR BLONDE ROOT TOUCHUPS!! I scheduled an appointment as a bleach blonde for my dark roots to be touched up on the website (booked under "root touchup") and was turned away when I went in because they "don't do bleach root touchups, only darker roots." THAT NEEDS TO BE MENTIONED ON WEBSITE. Seeing as most women get their roots lightened for blonde looks, I don't know why they don't offer that service. At least mention it on the website so that I don't waste my time driving all the way here and paying for parki... read more