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Maggie McFly's | Albany

3.9

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Location details

Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun10:00 a.m. to 11:00 p.m.
3.91,905 reviews
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Zachary S.'s profile image
Zachary S. 
rating
6 years ago

This would've been a good review here. I really wanted it to be. The atmosphere was nice the server we had although she was training was wonderful. Even my friends chicken salad sandwich was great! But then I looked to my buffalo chicken sandwich (which is a fairly basic item) the piece of check was a flat sad looking slab about 3 inches on each side to big for the bun. The lettuce was slimy wilted. There was a thin tomato slice on it. And the bun looked like they grabbed if out of a wonder bread bag this is disappointing af... read more

Business response:

Hi Zachary, Thank you for taking the time to let us know about your visit. I'm so sorry to hear that your sandwich was not up to standard and I can certainly understand that you would be upset after seeing another guest's sandwich come out as it should have and not having the items you requested. I can assure you that everything in our kitchen is made from scratch and fresh to order. While it sounds like it definitely was not up to standard, I can say without a shadow of a doubt that the sandwich was made when it was order... read more

Celeste D.'s profile image
Celeste D. 
rating
6 years ago

I was in the twilight zone eating here. Both drinks I had were messed up the same way, the margarita pizza had cilantro and I still don't know what type of salad dressing they gave our table. We even got a cocktail but no alcohol in it...It was highly confusing that mistake after mistake came out. So not worth what we paid and we paid for every mistake. I got a good laugh but wouldn't go back. 

Business response:

Hi Celeste, I'm so sorry to hear that you had such a poor experience. The mistakes that you described are unacceptable and I am concerned to hear that you had so many issues. Would you possibly be able to send a direct message with the name of your server or a manager that you spoke with along with the date and time of your visit? I want to make sure that we investigate what happened here to insure that it does not happen again. 

Frequently asked questions about Maggie McFly's | Albany

How is Maggie McFly's | Albany rated?

Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews. 

When is Maggie McFly's | Albany open?

Maggie McFly's | Albany is open now. It will close tomorrow at 12:00 a.m.