Maggie McFly's | Albany's cover image

This profile has been claimed by the business owner or representative.

Maggie McFly's | Albany

3.8

About this business

Location details

Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States

Get directions
WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun10:00 a.m. to 11:00 p.m.
3.81,767 reviews
Select a rating
Lindsey D.'s profile image
Lindsey D. 
rating
4 years ago

This place is a joke. I payed 50 dollars for food that was cold and I had missing delivery items. I called the restaurant and no one apologized or even attempted to help me at all. I am completely disgusted with the way this was handled. They should just clean house and hire people who can actually perform their job duties. 

Business response:

Hello Lindsey, We are very sorry that you were missing items in your delivery! We will be discussing the issues you had with our Management Team to ensure that all orders are being double-checked before they are sent out. We apologize for the inconvenience and hope that you will keep us in mind for the future! Best, Team Maggie McFly's 

Jessica S.'s profile image
Jessica S. 
rating
5 years ago

I was very disappointed at the waitstaff and quality of food. I was on a date and we were not offered a drink menu at peak dinner time. We ordered a starter, onion rings, and it came out at the same time as our other food. I felt like the food lacked flavor and found myself waiting for refills and the check. In one interaction the server gave me the salt and pepper and also asked if I wanted a box, making me feel rushed to leave. I walked away feeling like I wasted money and ended up snacking later. 

Business response:

Hello Jessica, We would like to apologize for the experience you had in our Albany location. All of our guests should be provided with all of the necessary menus when they are seated! Appetizers should definitely come to the table first with some time in between when the dinner arrives. We are sorry that you felt rushed and like you wasted money! Please email us (contact@maggiemcflys.com) with your name and address so we can send you a Gift Card for your next visit! Best, Team Maggie McFly's 

Hannah A.'s profile image
Hannah A. 
rating
5 years ago

Went the other day with my friend before we went shopping. Surprisingly quick service but it felt to a point we were being rushed; asked in just the beginning of us eating if we needed boxes. No problem - but the restaurant wasn't busy and it wasn't near closing, so why? So we eventually got our food and takeout and left. The night and day after I got incredibly sick and I'm pretty sure it was food poisoning. I didn't want to stick it on the food immediately until I asked my friend and she was going through the same thing. ... read more

Business response:

Hello Hannah, Food Poisoning is a very serious issue for which we must follow very proper, strict protocols. Any instance of Food Poisoning or any accusation thereof must be taken extremely seriously! As a company, we, along with your doctor, are required to reach out to the Health Department with any confirmed Food Poisoning cases so they can further investigate. Other people who ate the same thing could have also been affected - whether it was a local or national case of a food-borne issue. Food poisoning generally takes ... read more

Taylor C.'s profile image
Taylor C. 
rating
5 years ago

The food was pretty terrible. My burger which I specified by saying rare was well done. My sweet potato fries were so dry that they had no potato in the fry. We ordered drinks and they were made completely wrong. Since when did a dirty Shirley have an olive in it??? The server was rude and didn't wear his mask the entire time. So this was a not great experience. Arieth was a bad server. 

Business response:

Hello Taylor, We apologize that your food was not delicious! We do hope that you were able to speak with one of our team members (server or manager) during your visit. When something like this happens, Maggie McFly's strives to make the customer happy by remaking the food or drink that was wrong or offering them a new dish! We do take COVID-19 very seriously! All staff is required to wear their masks at all times, and we will be reaching out to our management team in Albany to ensure that the proper health and safety prot... read more

Emily S.'s profile image
Emily S. 
rating
5 years ago

Me and my boyfriend have gone here 2 separate times...the first time the waitress wasn't attentive to our table at all and would go over the the table diagonal from ours and just wouldn't come over. She never even asked if our food was good. We had to search for her and flag her down to get our bill so we could leave. This visit was during lunchtime so I thought "hey it's probably just because it's busier" so I didn't get annoyed by this. Then we came back a second time got seated right away which was good but then had to wa... read more

Beth K.'s profile image
Beth K. 
rating
5 years ago

Last night 4 of my friends and I came to drink and eat. It took more than a half hour till we got our drinks. While we were waiting a manager walked by and said he'd take care of it. He disappeared, never to return. Our waiter mumbled something about the bartender being very backed up. Finally got our drinks - one of my friends ordered Chardonnay and got Reisling. We ordered our meals. All but one of us were served. Ten minutes go by and still no meal. Spoke to the manager again and he comped our meals/drinks, but it was a h... read more

Brandon M.'s profile image
Brandon M. 
rating
5 years ago

This place is a no go. We got here and the server brought us to the table place down the menus and just walked away. We got to order and they brought us breadsticks. The breadsticks took 15 minutes to come out and were as hard as a rock. We asked to recieve new ones when our food arrived. The pizza we got tasted and felt like microwave pizza and was caked with flour at the bottom. The salads also had absolutely no dressing at all on them. We got new breadsticks which were better but still doughy. I dont think i will visit th... read more

Eugenio C.'s profile image
Eugenio C. 
rating
5 years ago

I usually love their food. This time I ordered delivery and was disappointed. French onion soup was too dense and salty. I felt I was served the leftovers from the previous week. Jambalaya had the condiments and seafood under a pile of white rice just thrown on top. Once I blended in, flavor was okay. I hope it was just the experience this time. I plan on going back when the pandemic is over. In the meantime, no take out for a while. 

Business response:

Hi Eugenio! I am sorry to hear that you had a bad experience with our take out. My staff hopes to make it up to you next time you visit. If you have any questions or complaints please email Contact@maggiemcflys.com. 

Terry D.'s profile image
Terry D. 
rating
5 years ago

Was sooooo excited to finally grab dinner and and a drink at Maggie's. Bartenders were the bomb. Friendly, funny. Was SHOCKED to see the line cooks with their masks below their chins and the manager expediting the food doing same. Watch out Maggie...DOH around the corner. 

Frequently asked questions about Maggie McFly's | Albany

How is Maggie McFly's | Albany rated?

Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews. 

When is Maggie McFly's | Albany open?

Maggie McFly's | Albany is open now. It will close at 11:00 p.m.