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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Waited 35 minutes at lunchtime in a nearly empty restaurant for them to completely overcook the burger I ordered At least now I know why no one was there. Totally mediocre. Skip it.
Business response:
Hello Dorothy, We are very sorry that you experienced such a long wait and the burger was not cooked to your liking. We always strive to make our guests happy and fix whatever is wrong. Please let a manager at the location know when this happens so we can promptly get you a new burger or compensate you for these issues. Best, Team Maggie McFly's
Please look at the photos, there was a large plastic shard in the pulled pork, I called the manager over to tell her we aren't paying for this and left mid bite. There was a lot of pork and I was hungry so I don't know if I ate other shards or what if I didn't chomp down on this piece. I pulled this out of my mouth. I don't know what step in the process got messed up but I'd hate if I didn't post anything and someone else became very injured from this.
Not that packed but the servers couldn't handle it. A line out the door and the hostess wouldn't even acknowledge anyone for 10 minutes, finally got our name in and said it would be another 10 minutes which is fine. We waited 35 minutes until we got fed up waiting and left. Another 15 minutes go by and we finally get the confirmation text back after we had left. Their food looked subpar anyway, all fried food for the most part. They won't be getting a second chance from me
Business response:
Hello George, We are very sorry for the long wait times. We will be looking into what went wrong so we can improve for the future. We apologize for the poor experience as this is not how we strive to serve our guests. Customer service is our top priority! We will be discussing what happened with our Management Team. Regards, Team Maggie McFly's
This place is a joke. I payed 50 dollars for food that was cold and I had missing delivery items. I called the restaurant and no one apologized or even attempted to help me at all. I am completely disgusted with the way this was handled. They should just clean house and hire people who can actually perform their job duties.
Business response:
Hello Lindsey, We are very sorry that you were missing items in your delivery! We will be discussing the issues you had with our Management Team to ensure that all orders are being double-checked before they are sent out. We apologize for the inconvenience and hope that you will keep us in mind for the future! Best, Team Maggie McFly's
I was very disappointed at the waitstaff and quality of food. I was on a date and we were not offered a drink menu at peak dinner time. We ordered a starter, onion rings, and it came out at the same time as our other food. I felt like the food lacked flavor and found myself waiting for refills and the check. In one interaction the server gave me the salt and pepper and also asked if I wanted a box, making me feel rushed to leave. I walked away feeling like I wasted money and ended up snacking later.
Business response:
Hello Jessica, We would like to apologize for the experience you had in our Albany location. All of our guests should be provided with all of the necessary menus when they are seated! Appetizers should definitely come to the table first with some time in between when the dinner arrives. We are sorry that you felt rushed and like you wasted money! Please email us (contact@maggiemcflys.com) with your name and address so we can send you a Gift Card for your next visit! Best, Team Maggie McFly's
Went the other day with my friend before we went shopping. Surprisingly quick service but it felt to a point we were being rushed; asked in just the beginning of us eating if we needed boxes. No problem - but the restaurant wasn't busy and it wasn't near closing, so why? So we eventually got our food and takeout and left. The night and day after I got incredibly sick and I'm pretty sure it was food poisoning. I didn't want to stick it on the food immediately until I asked my friend and she was going through the same thing. ... read more
Business response:
Hello Hannah, Food Poisoning is a very serious issue for which we must follow very proper, strict protocols. Any instance of Food Poisoning or any accusation thereof must be taken extremely seriously! As a company, we, along with your doctor, are required to reach out to the Health Department with any confirmed Food Poisoning cases so they can further investigate. Other people who ate the same thing could have also been affected - whether it was a local or national case of a food-borne issue. Food poisoning generally takes ... read more
The food was pretty terrible. My burger which I specified by saying rare was well done. My sweet potato fries were so dry that they had no potato in the fry. We ordered drinks and they were made completely wrong. Since when did a dirty Shirley have an olive in it??? The server was rude and didn't wear his mask the entire time. So this was a not great experience. Arieth was a bad server.
Business response:
Hello Taylor, We apologize that your food was not delicious! We do hope that you were able to speak with one of our team members (server or manager) during your visit. When something like this happens, Maggie McFly's strives to make the customer happy by remaking the food or drink that was wrong or offering them a new dish! We do take COVID-19 very seriously! All staff is required to wear their masks at all times, and we will be reaching out to our management team in Albany to ensure that the proper health and safety prot... read more
Me and my boyfriend have gone here 2 separate times...the first time the waitress wasn't attentive to our table at all and would go over the the table diagonal from ours and just wouldn't come over. She never even asked if our food was good. We had to search for her and flag her down to get our bill so we could leave. This visit was during lunchtime so I thought "hey it's probably just because it's busier" so I didn't get annoyed by this. Then we came back a second time got seated right away which was good but then had to wa... read more
Last night 4 of my friends and I came to drink and eat. It took more than a half hour till we got our drinks. While we were waiting a manager walked by and said he'd take care of it. He disappeared, never to return. Our waiter mumbled something about the bartender being very backed up. Finally got our drinks - one of my friends ordered Chardonnay and got Reisling. We ordered our meals. All but one of us were served. Ten minutes go by and still no meal. Spoke to the manager again and he comped our meals/drinks, but it was a h... read more
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is open now. It will close tomorrow at 12:00 a.m.