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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
We had to ask the waiter to serve us after like 20 minutes of sitting with no drinks or anything. The waiter looked confused and they had to go talk to the host who told them that we were one of their tables. There were only 2 other parties seated so it was odd that they got confused. The food was fine but nothing crazy. It tasted like food that was probably pre-made and frozen beforehand or something. Not terrible, but with the combination of poor service and mediocre food I don't think I'll be back.
Business response:
Hello Morgan, We apologize for the poor customer service. This is not how Maggie McFly's strives to treat our guests. Our top priority is providing outstanding customer service to all who enter our establishment! We make all of our meals from our scratch kitchen. We do apologize that you did not like what you ordered. We hope that the next time you come in, you find something that you enjoy! Regards, Team Maggie McFly's
Below average everything tbh. Looks like it could be a fun happy hour spot but the it was really bad all around.
Business response:
Hello Joey, We are sorry you did not have a very good overall experience. If you would like to share more details so we can make sure to address these issues, please email us (contact@maggiemcflys.com). Best, Team Maggie McFly's
I believe this place has the potential to be a really good dining experience, just not now. Like most businesses, staffing there is an issue and no place was that more apparent than in the kitchen. Quality control there is definitely an issue. I think I will patron the establishment again. Just not in the near future. They got work to do.
Business response:
Hello Kendric, We are sorry for the issues on your last visit. We are diligently working to make sure our staff is best fit for success. We hope your next visit is better. Sincerely, Team Maggie McFly's
This was the worst fucking place I've ever been at. Our pizza was fucking tiny, Our fries were soggy, and worst of all it smelled like a literal rhinoceros's ass hole. I wish I could give a lower star.
Ordered farmers salad to go Mixed greens, beets, asparagus,pecans and goat cheese. Take a good look at the photo. How is this acceptable? Either the guy in the kitchen has to go or the whole restaurant does.
Business response:
Hello Michele, We apologize for the salad you were given for your takeout order! The presentation and missing items is completely unacceptable. We will pass this along to our Albany Management Team to ensure the French Country Salad is being made properly and this does not happen again. We would like to send you a Gift Card to use on your next visit. Please email us (contact@maggiemcflys.com) with your name and address so we can send that to you. All the Best, Team Maggie McFly's
Where do I begin? It was a group of 5 & when we entered the establishment (it was our first time all from different parts of the world) the greeting host said it was a 25-30min wait. That was accurate just to be seated! We were so hungry the menu looked interesting simply because it had everything you could imagine (how'd the kitchen keep up with so many options) We were seated the waitress took our drink orders we got them in an HOUR. After physically going to the bar and requesting the drinks be made. So, now the manager... read more
Business response:
Hello Courtney, We are sorry for the long waits you had to be seated and to receive drinks! You should never have to wait that long for anything. We will be making sure we are staffing properly at all times. We are equally disappointed to know that you did not enjoy your food. If you would like to share more about your visit and what went wrong so we can address this, please email us (contact@maggiemcflys.com). Sincerely, Team Maggie McFly's
Never again. I went to Maggie McFly's on Memorial Day. It was surprisingly empty when we walked in at about 12:30. In spite of the massive restaurant and several open tables, we were told it would be a 25 minute wait. At first we thought it was due to social distancing which would have been understandable, but I overheard two employees saying that a few other employees had called out. We got a spot at the bar which offered the full menu on a first-come-first-serve basis. The bar was open and airy and empty. It took our ... read more
Business response:
Hello Aarti, We are very sorry that the customer service experience you had was not at all up to our standards. Customer service is our top priority at Maggie McFly's! We will be bringing the issues you mentioned to the attention of our Management Team in Albany and our staff so we can proactively address them. What happened with the lack of attention to your table is unacceptable, and we will make sure it does not happen again. Sincerely, Team Maggie McFly's
Absolutely disappointed! walked in at 11:07pm when the restaurant closed at 12am. The restaurant ambiance was nice and was empty with only few customers. We were seated and given a couple of menus. We selected our meals and waited waited waited for the waitress to come by and take our orders.. unfortunately that took over 20min. I ordered a lava cake and tea. The tea arrived without any sugar, milk, etc. the lava cake was very dry and without "lava molten chocolate" inside. I also ordered fries. My friend ordered a burger bu... read more
Business response:
Hello Deena, We are extremely sorry for the poor customer service and long wait you experienced while dining in our Albany location. This is not the way we expect our guests to be treated and there should have been more clear communication between our Team Members regarding when the Kitchen closes. We will be going over these concerns with our Management Team to ensure we fix them immediately! We hope that you will keep us in mind and have a much better experience the next time you stop in. Regards, Team Maggie McFly's
The food was delicious. The rootbeer floats I ordered didn't show up with my delivery order. This place is too far from my home to send the doordash driver back to get them. I received a refund, though I would have rather had the drinks.
Business response:
Hello Darcey, We are thrilled to hear that you enjoyed the food! We apologize for the inconvenience of the missing Root Beer Float and will make sure orders are always double checked for desserts too. Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,199 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is open now. It will close at 11:00 p.m.