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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
It pains me to write this review, as I've liked this place since it opened here in Albany. However, this was one of the worst dining experiences that I've ever had. It's a Saturday night and we arrive at 8:30pm after a movie. We sit at the bar. The menus we're sticky. It took 10 minutes to order a drink...and there were 4 people working the bar area. We get our drinks and one is absolutely horrible. After some time we are asked what we would like to order. We order apps only. It took 20 minutes to get apps. The steak wasn't... read more
Business response:
Hello John, We apologize for everything about this experience! The menus should always be kept clean and drinks should not take that long to make. We are sorry for the issue with the incorrect temperature with the steak... Please reach out to a manager next time that happens so the steak can be remade to the proper temperature you requested. We will talk with our Albany Management Team to address this and the issues with the poor customer service. Sincerely, Team Maggie McFly's
Do not got there - ever. I have tried take out orders there twice. I blame myself for giving them a second chance. I showed up for my take out order. They received the order but did not place the order. Who does this? They waited for me to arrive to actually submit my order, even though they had it. People place. Take out order and expect it to be ready to be picked up. They told me it would be 20 minutes - just enough time to order a drink and wait at the bar. I did not fall for this. I should have just walked out but... read more
Business response:
Hello Gerry, We apologize for the issues with your take out order. The long wait for your order and incorrect items is unacceptable! We have reached out to inform our Albany Management Team about these issues and will rectify them immediately. All orders should be placed as soon as they are received. Furthermore, all guest requests should be carefully reviewed to ensure accuracy. Best, Team Maggie McFly's
We had to ask the waiter to serve us after like 20 minutes of sitting with no drinks or anything. The waiter looked confused and they had to go talk to the host who told them that we were one of their tables. There were only 2 other parties seated so it was odd that they got confused. The food was fine but nothing crazy. It tasted like food that was probably pre-made and frozen beforehand or something. Not terrible, but with the combination of poor service and mediocre food I don't think I'll be back.
Business response:
Hello Morgan, We apologize for the poor customer service. This is not how Maggie McFly's strives to treat our guests. Our top priority is providing outstanding customer service to all who enter our establishment! We make all of our meals from our scratch kitchen. We do apologize that you did not like what you ordered. We hope that the next time you come in, you find something that you enjoy! Regards, Team Maggie McFly's
Below average everything tbh. Looks like it could be a fun happy hour spot but the it was really bad all around.
Business response:
Hello Joey, We are sorry you did not have a very good overall experience. If you would like to share more details so we can make sure to address these issues, please email us (contact@maggiemcflys.com). Best, Team Maggie McFly's
I believe this place has the potential to be a really good dining experience, just not now. Like most businesses, staffing there is an issue and no place was that more apparent than in the kitchen. Quality control there is definitely an issue. I think I will patron the establishment again. Just not in the near future. They got work to do.
Business response:
Hello Kendric, We are sorry for the issues on your last visit. We are diligently working to make sure our staff is best fit for success. We hope your next visit is better. Sincerely, Team Maggie McFly's
This was the worst fucking place I've ever been at. Our pizza was fucking tiny, Our fries were soggy, and worst of all it smelled like a literal rhinoceros's ass hole. I wish I could give a lower star.
Ordered farmers salad to go Mixed greens, beets, asparagus,pecans and goat cheese. Take a good look at the photo. How is this acceptable? Either the guy in the kitchen has to go or the whole restaurant does.
Business response:
Hello Michele, We apologize for the salad you were given for your takeout order! The presentation and missing items is completely unacceptable. We will pass this along to our Albany Management Team to ensure the French Country Salad is being made properly and this does not happen again. We would like to send you a Gift Card to use on your next visit. Please email us (contact@maggiemcflys.com) with your name and address so we can send that to you. All the Best, Team Maggie McFly's
Where do I begin? It was a group of 5 & when we entered the establishment (it was our first time all from different parts of the world) the greeting host said it was a 25-30min wait. That was accurate just to be seated! We were so hungry the menu looked interesting simply because it had everything you could imagine (how'd the kitchen keep up with so many options) We were seated the waitress took our drink orders we got them in an HOUR. After physically going to the bar and requesting the drinks be made. So, now the manager... read more
Business response:
Hello Courtney, We are sorry for the long waits you had to be seated and to receive drinks! You should never have to wait that long for anything. We will be making sure we are staffing properly at all times. We are equally disappointed to know that you did not enjoy your food. If you would like to share more about your visit and what went wrong so we can address this, please email us (contact@maggiemcflys.com). Sincerely, Team Maggie McFly's
Never again. I went to Maggie McFly's on Memorial Day. It was surprisingly empty when we walked in at about 12:30. In spite of the massive restaurant and several open tables, we were told it would be a 25 minute wait. At first we thought it was due to social distancing which would have been understandable, but I overheard two employees saying that a few other employees had called out. We got a spot at the bar which offered the full menu on a first-come-first-serve basis. The bar was open and airy and empty. It took our ... read more
Business response:
Hello Aarti, We are very sorry that the customer service experience you had was not at all up to our standards. Customer service is our top priority at Maggie McFly's! We will be bringing the issues you mentioned to the attention of our Management Team in Albany and our staff so we can proactively address them. What happened with the lack of attention to your table is unacceptable, and we will make sure it does not happen again. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,373 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.