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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Ordered farmers salad to go Mixed greens, beets, asparagus,pecans and goat cheese. Take a good look at the photo. How is this acceptable? Either the guy in the kitchen has to go or the whole restaurant does.
Business response:
Hello Michele, We apologize for the salad you were given for your takeout order! The presentation and missing items is completely unacceptable. We will pass this along to our Albany Management Team to ensure the French Country Salad is being made properly and this does not happen again. We would like to send you a Gift Card to use on your next visit. Please email us (contact@maggiemcflys.com) with your name and address so we can send that to you. All the Best, Team Maggie McFly's
Where do I begin? It was a group of 5 & when we entered the establishment (it was our first time all from different parts of the world) the greeting host said it was a 25-30min wait. That was accurate just to be seated! We were so hungry the menu looked interesting simply because it had everything you could imagine (how'd the kitchen keep up with so many options) We were seated the waitress took our drink orders we got them in an HOUR. After physically going to the bar and requesting the drinks be made. So, now the manager... read more
Business response:
Hello Courtney, We are sorry for the long waits you had to be seated and to receive drinks! You should never have to wait that long for anything. We will be making sure we are staffing properly at all times. We are equally disappointed to know that you did not enjoy your food. If you would like to share more about your visit and what went wrong so we can address this, please email us (contact@maggiemcflys.com). Sincerely, Team Maggie McFly's
Never again. I went to Maggie McFly's on Memorial Day. It was surprisingly empty when we walked in at about 12:30. In spite of the massive restaurant and several open tables, we were told it would be a 25 minute wait. At first we thought it was due to social distancing which would have been understandable, but I overheard two employees saying that a few other employees had called out. We got a spot at the bar which offered the full menu on a first-come-first-serve basis. The bar was open and airy and empty. It took our ... read more
Business response:
Hello Aarti, We are very sorry that the customer service experience you had was not at all up to our standards. Customer service is our top priority at Maggie McFly's! We will be bringing the issues you mentioned to the attention of our Management Team in Albany and our staff so we can proactively address them. What happened with the lack of attention to your table is unacceptable, and we will make sure it does not happen again. Sincerely, Team Maggie McFly's
Absolutely disappointed! walked in at 11:07pm when the restaurant closed at 12am. The restaurant ambiance was nice and was empty with only few customers. We were seated and given a couple of menus. We selected our meals and waited waited waited for the waitress to come by and take our orders.. unfortunately that took over 20min. I ordered a lava cake and tea. The tea arrived without any sugar, milk, etc. the lava cake was very dry and without "lava molten chocolate" inside. I also ordered fries. My friend ordered a burger bu... read more
Business response:
Hello Deena, We are extremely sorry for the poor customer service and long wait you experienced while dining in our Albany location. This is not the way we expect our guests to be treated and there should have been more clear communication between our Team Members regarding when the Kitchen closes. We will be going over these concerns with our Management Team to ensure we fix them immediately! We hope that you will keep us in mind and have a much better experience the next time you stop in. Regards, Team Maggie McFly's
The food was delicious. The rootbeer floats I ordered didn't show up with my delivery order. This place is too far from my home to send the doordash driver back to get them. I received a refund, though I would have rather had the drinks.
Business response:
Hello Darcey, We are thrilled to hear that you enjoyed the food! We apologize for the inconvenience of the missing Root Beer Float and will make sure orders are always double checked for desserts too. Best, Team Maggie McFly's
Although the service was perfect, even with a waitress in training, the sandwiches we got were absolutely terrible. We both ordered the Classic Reuben sandwich which we both couldn't finish. Actually I ate the bread off the sandwich because I was so hungry. The corned beef was very tough and extremely fatty. What little meat I did eat was tasty, but had to saw through it to get the fat off. My BF doesn't mind fat at all, and complained as well. I mean - huge chunks of fat. Worst corned beef I have ever had.
Waited 35 minutes at lunchtime in a nearly empty restaurant for them to completely overcook the burger I ordered At least now I know why no one was there. Totally mediocre. Skip it.
Business response:
Hello Dorothy, We are very sorry that you experienced such a long wait and the burger was not cooked to your liking. We always strive to make our guests happy and fix whatever is wrong. Please let a manager at the location know when this happens so we can promptly get you a new burger or compensate you for these issues. Best, Team Maggie McFly's
Please look at the photos, there was a large plastic shard in the pulled pork, I called the manager over to tell her we aren't paying for this and left mid bite. There was a lot of pork and I was hungry so I don't know if I ate other shards or what if I didn't chomp down on this piece. I pulled this out of my mouth. I don't know what step in the process got messed up but I'd hate if I didn't post anything and someone else became very injured from this.
Not that packed but the servers couldn't handle it. A line out the door and the hostess wouldn't even acknowledge anyone for 10 minutes, finally got our name in and said it would be another 10 minutes which is fine. We waited 35 minutes until we got fed up waiting and left. Another 15 minutes go by and we finally get the confirmation text back after we had left. Their food looked subpar anyway, all fried food for the most part. They won't be getting a second chance from me
Business response:
Hello George, We are very sorry for the long wait times. We will be looking into what went wrong so we can improve for the future. We apologize for the poor experience as this is not how we strive to serve our guests. Customer service is our top priority! We will be discussing what happened with our Management Team. Regards, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is open now. It will close at 11:00 p.m.