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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I made a Yelp account just for this. The waitress got the order of a plain cheeseburger wrong and argued, "No, you didn't say cheeseburger because I would've written it down that way." Cold cheese was then brought out instead of admitting to and replacing a literal cheeseburger which was also not plain. Keep in mind this was a $16 burger that sat on the table and went in a box 5 minutes after it was ordered so it was clear that the order was incorrect and that we weren't thrilled with our meal being written down wrong . She... read more
Business response:
Hello Mike, We are very sorry for the lack of good customer service and poor experience. Everything that happened is completely unacceptable. We will be reaching out to our Albany Management Team to ensure all aspects of the problems you mentioned are taken care of. None of our Team Members should ever try to take something off of the table before it is finished and should definitely handle the issue with the burger in a much more appropriate fashion. Thank you for bringing all of these problems to our attention! We will ... read more
After going to the movies, my wife and I stopped in to Maggie McFly's for a bite to eat. The menu was huge, perhaps overly ambitious. We ordered Deviled Eggs and Avocado Toast for starters and both dishes were very good, but everything went downhill from there. Our next course arrived halfway through our appetizers, so the server left them on an adjoining table, and we watched them get cold. I asked why they were delivered while we were still eating our apps, she muttered something and disappeared. My Cuban Sandwich was noth... read more
Business response:
Hello Edward, We are extremely sorry for the extremely poor customer service and issues with the food and the restaurant. We are glad you enjoyed your appetizers, but the main courses should not have come out while you were still working on the appetizers. Furthermore, the food should not have been just left on another table and the bathrooms should be constantly checked and cleaned. The Cuban should have come with all the ingredients as listed on the menu. We would like to apologize again for the bad experience and will be... read more
Labor shortages, understaffed restaurants, I get it. But why would you sit the full restaurant with not enough people? Waiting to half an hour just to order food is unacceptable. Unfortunately, not coming back here again.
Business response:
Hello Elena, We apologize for the inconvenience. Guests should never have to wait that long to be sat! We will speak with our Albany Management Team to ensure this will not happen again. All the Best, Team Maggie McFly's
My wife has Celiac Disease and we have been eating at Maggie McFly's Albany store in Crossgates Mall since it opened because of her dietary restrictions. We have always enjoyed our meals and the pleasant service but our most recent compelled us to write this as this has all changed. We visited on October 20, 2021 for dinner. Since we are there so frequently we felt compelled to tell the Assistant Manager (blonde haired girl wearing the white shirt) that the menu board above the bar was very, very dirty and covered with dus... read more
OK food OK service. More food. Extensive menu, with almost too many choices. Server wasn't quite sure of a lot of the things on the menu when questions were asked. For example we had someone who is gluten-free, we had some general questions about the drinks and a couple of meals. Meals looked good when they arrived. I ordered something off the fit menu, a bootable. Was said to have broccolini chicken onion pepper mushroom and brown rice. It arrived with Ramen noodles broccoli stems a couple of mushrooms and onions and pepper... read more
Business response:
Hello A C., Thank you for providing us with this feedback. We are very proud to offer a wide selection of menu items using craft, fresh, and local ingredients! We will speak to our Management Team about ensuring that our employees have a breadth of menu knowledge and are fully capable of answering questions that customers may have. We will discuss the Buddha Bowl problems with our Executive Chef to review the ingredients and quality carefully. We appreciate your feedback and hope you will give us another chance. All the ... read more
This place really went downhills. I wanted to give this place one more try so I went with my mom on a Sunday afternoon. We were seated in a round booth by the bar for 20 mins and nobody came by to ask us what we wanted to drink, and out of no where the host came to us and asked us to sit somewhere else. She was nice tho. Then we were seated all the way in the back by the windows for another 10 mins. Finally this dude that lives in his dream came to us in his slow model steps and asked us what we wanted to drink, i told him w... read more
Business response:
Hi Anan, thanks so much for the five-star review! I'd like to send you a gift card to show my appreciation for you taking the time to tell us about your experience. I'm so glad that your holiday party was a success! We always want our guests to leave happy and full. I'm thrilled to hear this was the case! If you could please send a direct message with your last name and mailing address, I can send that gift card out for you. Thanks again for the glowing review and we hope to see you again soon!
This restaurant could not care any less about their customers!!! I ordered a salmon salad, a baked potato, and carrot cake to be delivered. I received a salmon on mashed potatoes, salad dressing, NO salad, a baked potato and NO carrot cake - I also selected the menu option to receive silverware as I am in a HOTEL and indicated this, and NO silverware was included. UGH!!!!! DON'T ORDER DELIVERY FROM HERE!!!!!!!!!!!!
Business response:
Hello Rhonda, We apologize for the poor takeout experience you had at our Albany location. All orders should be double-checked to ensure every item is included in the bag and that all requests are acknowledged. Please email us (contact@maggiemcflys.com) with a good name and mailing address so we can send you a Gift Card for your next visit! Respectfully, Team Maggie McFly's
I came here to get gluten free, and they ended up giving me gluten and the same thing happened to my celiac friend. I do NOT suggest going here if you are gluten free. :(
Business response:
Hello Alyssa, We are sincerely sorry for this issue. We take gluten allergies and sensitivities very seriously. We have dedicated gluten-free fryers and workspaces to ensure cross contamination does not occur. Servers should be indicating the allergy on the order that is rung in and the manager should be double-checking the item before it is sent out to verify the allergy is properly addressed. We will be discussing this issue with our Albany Management Team immediately!! Sincerely, Team Maggie McFly's
DO NOT I repeat DO NOT go here!! We went to the bar here tonight and left because there was no joke mice running around the bar! Not only was there mice but they looked deformed and were missing patches of hair! I took a video but I can not post it on here due to language. With all the bars in Albany save yourself a hospital trip and go anywhere else!
Business response:
Hello Courtney, We immediately contacted our Albany Management Team to investigate this issue. Thanks for bringing this to our attention. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 4 star rating with 2,373 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.