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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My wife has Celiac Disease and we have been eating at Maggie McFly's Albany store in Crossgates Mall since it opened because of her dietary restrictions. We have always enjoyed our meals and the pleasant service but our most recent compelled us to write this as this has all changed. We visited on October 20, 2021 for dinner. Since we are there so frequently we felt compelled to tell the Assistant Manager (blonde haired girl wearing the white shirt) that the menu board above the bar was very, very dirty and covered with dus... read more
OK food OK service. More food. Extensive menu, with almost too many choices. Server wasn't quite sure of a lot of the things on the menu when questions were asked. For example we had someone who is gluten-free, we had some general questions about the drinks and a couple of meals. Meals looked good when they arrived. I ordered something off the fit menu, a bootable. Was said to have broccolini chicken onion pepper mushroom and brown rice. It arrived with Ramen noodles broccoli stems a couple of mushrooms and onions and pepper... read more
Business response:
Hello A C., Thank you for providing us with this feedback. We are very proud to offer a wide selection of menu items using craft, fresh, and local ingredients! We will speak to our Management Team about ensuring that our employees have a breadth of menu knowledge and are fully capable of answering questions that customers may have. We will discuss the Buddha Bowl problems with our Executive Chef to review the ingredients and quality carefully. We appreciate your feedback and hope you will give us another chance. All the ... read more
This place really went downhills. I wanted to give this place one more try so I went with my mom on a Sunday afternoon. We were seated in a round booth by the bar for 20 mins and nobody came by to ask us what we wanted to drink, and out of no where the host came to us and asked us to sit somewhere else. She was nice tho. Then we were seated all the way in the back by the windows for another 10 mins. Finally this dude that lives in his dream came to us in his slow model steps and asked us what we wanted to drink, i told him w... read more
Business response:
Hi Anan, thanks so much for the five-star review! I'd like to send you a gift card to show my appreciation for you taking the time to tell us about your experience. I'm so glad that your holiday party was a success! We always want our guests to leave happy and full. I'm thrilled to hear this was the case! If you could please send a direct message with your last name and mailing address, I can send that gift card out for you. Thanks again for the glowing review and we hope to see you again soon!
This restaurant could not care any less about their customers!!! I ordered a salmon salad, a baked potato, and carrot cake to be delivered. I received a salmon on mashed potatoes, salad dressing, NO salad, a baked potato and NO carrot cake - I also selected the menu option to receive silverware as I am in a HOTEL and indicated this, and NO silverware was included. UGH!!!!! DON'T ORDER DELIVERY FROM HERE!!!!!!!!!!!!
Business response:
Hello Rhonda, We apologize for the poor takeout experience you had at our Albany location. All orders should be double-checked to ensure every item is included in the bag and that all requests are acknowledged. Please email us (contact@maggiemcflys.com) with a good name and mailing address so we can send you a Gift Card for your next visit! Respectfully, Team Maggie McFly's
I came here to get gluten free, and they ended up giving me gluten and the same thing happened to my celiac friend. I do NOT suggest going here if you are gluten free. :(
Business response:
Hello Alyssa, We are sincerely sorry for this issue. We take gluten allergies and sensitivities very seriously. We have dedicated gluten-free fryers and workspaces to ensure cross contamination does not occur. Servers should be indicating the allergy on the order that is rung in and the manager should be double-checking the item before it is sent out to verify the allergy is properly addressed. We will be discussing this issue with our Albany Management Team immediately!! Sincerely, Team Maggie McFly's
DO NOT I repeat DO NOT go here!! We went to the bar here tonight and left because there was no joke mice running around the bar! Not only was there mice but they looked deformed and were missing patches of hair! I took a video but I can not post it on here due to language. With all the bars in Albany save yourself a hospital trip and go anywhere else!
Business response:
Hello Courtney, We immediately contacted our Albany Management Team to investigate this issue. Thanks for bringing this to our attention. Sincerely, Team Maggie McFly's
It pains me to write this review, as I've liked this place since it opened here in Albany. However, this was one of the worst dining experiences that I've ever had. It's a Saturday night and we arrive at 8:30pm after a movie. We sit at the bar. The menus we're sticky. It took 10 minutes to order a drink...and there were 4 people working the bar area. We get our drinks and one is absolutely horrible. After some time we are asked what we would like to order. We order apps only. It took 20 minutes to get apps. The steak wasn't... read more
Business response:
Hello John, We apologize for everything about this experience! The menus should always be kept clean and drinks should not take that long to make. We are sorry for the issue with the incorrect temperature with the steak... Please reach out to a manager next time that happens so the steak can be remade to the proper temperature you requested. We will talk with our Albany Management Team to address this and the issues with the poor customer service. Sincerely, Team Maggie McFly's
Do not got there - ever. I have tried take out orders there twice. I blame myself for giving them a second chance. I showed up for my take out order. They received the order but did not place the order. Who does this? They waited for me to arrive to actually submit my order, even though they had it. People place. Take out order and expect it to be ready to be picked up. They told me it would be 20 minutes - just enough time to order a drink and wait at the bar. I did not fall for this. I should have just walked out but... read more
Business response:
Hello Gerry, We apologize for the issues with your take out order. The long wait for your order and incorrect items is unacceptable! We have reached out to inform our Albany Management Team about these issues and will rectify them immediately. All orders should be placed as soon as they are received. Furthermore, all guest requests should be carefully reviewed to ensure accuracy. Best, Team Maggie McFly's
We had to ask the waiter to serve us after like 20 minutes of sitting with no drinks or anything. The waiter looked confused and they had to go talk to the host who told them that we were one of their tables. There were only 2 other parties seated so it was odd that they got confused. The food was fine but nothing crazy. It tasted like food that was probably pre-made and frozen beforehand or something. Not terrible, but with the combination of poor service and mediocre food I don't think I'll be back.
Business response:
Hello Morgan, We apologize for the poor customer service. This is not how Maggie McFly's strives to treat our guests. Our top priority is providing outstanding customer service to all who enter our establishment! We make all of our meals from our scratch kitchen. We do apologize that you did not like what you ordered. We hope that the next time you come in, you find something that you enjoy! Regards, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is open now. It will close tomorrow at 12:00 a.m.