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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I felt the need to post this to tell everyone my experience at Maggie McFlys in Albany tonight. Tonight was the first time my friends and I have eaten out since the pandemic started. One of the people in my party ordered a wedge salad, after eating half of the salad, this was tucked away underneath the entire salad. I understand mistakes happen, and we were super lenient with everything going on with resturaunts getting back on their feet. We immediately brought it to the managers attention. He said everything would be compe... read more
What a bummer! I've been ordering takeout occasionally during COVID times to support food businesses. I decided to try out this restaurant because the menu was so diverse! I would say it's comparable to Cheesecake Factory. I put in a dinner order and selected a few items. Fast forward... I opened up the takeout and a few unfortunate things... no truffle fries with the sandwich (was up charged for this), limited portion of crab and lobster ravioli, and the fried chicken dinner (doused in a bacon sauce) was given instead of th... read more
Business response:
Hi Taz, We sincerely apologize for your experience. While mistakes can happen, we always aim to remedy the situation as quickly as possible for our guests. Hearing that you were unable to get in touch with anyone is very disappointing, and we can't apologize enough. We would love to get you in touch with a member of our corporate team who can further assist you and resolve these mistakes. Please email contact@maggiemcflys.com with the subject line "Yelp Review" and they will get back to you as soon as possible. Again, our ap... read more
Had lunch today, March 12, 2020. We started with appetizer coconut shrimp. the shrimp was mostly coating and small. the coconut sauce was thin and runny. I ordered lamb gyro and my husband ordered steak and chicken fajita the lamb gyro was presented nicely but the lamb was very small rectangle thin pieces although tender very dry. Inside the pita was feta cheese also tasteless, lettuce and at the bottom was some kind of salad dressing. I also had sweet potato fries which were tasteless. my drink was unsweetened iced te... read more
This is my 4th visit. I returned cause I liked it. Tonight was another story. Service was so poor that I watched people leave for not being greeted at a table in a timely fashion. Service was as poor fo me. My greeting was delayed, drinks slow to come, appetizer wrong. When brought to the go correct it. She proceeded to the register and do other chores while I was left sitting staring at her as she did NOT attempt to correct the order. At that point, enough is enough- walked out. Too bad.
Business response:
Hi John, We apologize for your experience and appreciate your feedback. We hope as soon as we are allowed to reopen our doors we can have you back to improve your overall impression of our restaurant. In the mean time, if you'd like to speak with us further please email contact@maggiemcflys.com.
I have been there twice in the last month and the first time was great, our bartender James was very friendly and attentive. Food was okay, pretty much what you'd expect from a chain restaurant. The second time was last night, the food was decent, however, the service was horrible. It started out with our bartender pouring prosecco in a white wine glass, I didn't care about that. The issue came about when another bartender walked over asked me what I was drinking, and if I would like another glass. I said sure, it was a glas... read more
Business response:
Hi Suzanne, Thank you for bringing this to our attention. You are entirely correct and this interaction was unacceptable and completely inappropriate. It is our job to be welcoming and I sincerely apologize that you were treated this way. I would like to look into this and let the staff member know that this was not an appropriate interaction. In addition, there are so many different scenarios that could have taken place to have caused you to receive the incorrect glass and arguing with you on what you were drinking is not o... read more
Prices are quite high for the portions and what is included. Shrimp scallop alla vodka came with 3 shrimp and tiny pieces of scallop in the entire dish for $23. The bread sticks were flavorless, which basically was par for the course for the entire meal. Mediocre at best. The waitress was, however, very friendly and cheerful. Really disappointed in what we received based on the looks of the menu.
Business response:
Hi Holly, I'm so sorry to hear that you didn't enjoy your meal and hope you were able to speak to a member of our team about the issues you encountered with the food. Our goal is to provide delicious meals along with excellent customer service. I do apologize that we fell short during your visit. I am going to speak with our team to make sure that we are including the proper portions with each dish. Thank you for giving us the opportunity to improve and I do hope that we have the chance to provide a superior experience in th... read more
This would've been a good review here. I really wanted it to be. The atmosphere was nice the server we had although she was training was wonderful. Even my friends chicken salad sandwich was great! But then I looked to my buffalo chicken sandwich (which is a fairly basic item) the piece of check was a flat sad looking slab about 3 inches on each side to big for the bun. The lettuce was slimy wilted. There was a thin tomato slice on it. And the bun looked like they grabbed if out of a wonder bread bag this is disappointing af... read more
Business response:
Hi Zachary, Thank you for taking the time to let us know about your visit. I'm so sorry to hear that your sandwich was not up to standard and I can certainly understand that you would be upset after seeing another guest's sandwich come out as it should have and not having the items you requested. I can assure you that everything in our kitchen is made from scratch and fresh to order. While it sounds like it definitely was not up to standard, I can say without a shadow of a doubt that the sandwich was made when it was order... read more
I was in the twilight zone eating here. Both drinks I had were messed up the same way, the margarita pizza had cilantro and I still don't know what type of salad dressing they gave our table. We even got a cocktail but no alcohol in it...It was highly confusing that mistake after mistake came out. So not worth what we paid and we paid for every mistake. I got a good laugh but wouldn't go back.
Business response:
Hi Celeste, I'm so sorry to hear that you had such a poor experience. The mistakes that you described are unacceptable and I am concerned to hear that you had so many issues. Would you possibly be able to send a direct message with the name of your server or a manager that you spoke with along with the date and time of your visit? I want to make sure that we investigate what happened here to insure that it does not happen again.
Went with a party of 6 around 730pm. The place was packed. We had called ahead for reservations so it was very quick seating. Our waiter was nice. They had a server that brought the drinks to the table and also a server bringing out the food. I felt like they were well staffed but kept messing up little things that typically may go unnoticed. Two of the girls ordered the same drink at different times but one came with out the rim of salt so we told the server they forgot the salt and she took it back immediately but within a... read more
Business response:
Hi Kim, Thank you for taking the time to review your experience with us. I'm glad that you enjoyed your food, but I'm so sorry that there were so many little mistakes during your visit. We will make sure to address these so that we can work towards providing a flawless experience. We always want to provide great service and I apologize that this was not the case with your visit. I really appreciate you letting me know about these issues and I look forward to providing a great experience next time around.
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,767 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is open now. It will close at 11:00 p.m.