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Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
This place is a no go. We got here and the server brought us to the table place down the menus and just walked away. We got to order and they brought us breadsticks. The breadsticks took 15 minutes to come out and were as hard as a rock. We asked to recieve new ones when our food arrived. The pizza we got tasted and felt like microwave pizza and was caked with flour at the bottom. The salads also had absolutely no dressing at all on them. We got new breadsticks which were better but still doughy. I dont think i will visit th... read more
I usually love their food. This time I ordered delivery and was disappointed. French onion soup was too dense and salty. I felt I was served the leftovers from the previous week. Jambalaya had the condiments and seafood under a pile of white rice just thrown on top. Once I blended in, flavor was okay. I hope it was just the experience this time. I plan on going back when the pandemic is over. In the meantime, no take out for a while.
Business response:
Hi Eugenio! I am sorry to hear that you had a bad experience with our take out. My staff hopes to make it up to you next time you visit. If you have any questions or complaints please email Contact@maggiemcflys.com.
Was sooooo excited to finally grab dinner and and a drink at Maggie's. Bartenders were the bomb. Friendly, funny. Was SHOCKED to see the line cooks with their masks below their chins and the manager expediting the food doing same. Watch out Maggie...DOH around the corner.
I felt the need to post this to tell everyone my experience at Maggie McFlys in Albany tonight. Tonight was the first time my friends and I have eaten out since the pandemic started. One of the people in my party ordered a wedge salad, after eating half of the salad, this was tucked away underneath the entire salad. I understand mistakes happen, and we were super lenient with everything going on with resturaunts getting back on their feet. We immediately brought it to the managers attention. He said everything would be compe... read more
What a bummer! I've been ordering takeout occasionally during COVID times to support food businesses. I decided to try out this restaurant because the menu was so diverse! I would say it's comparable to Cheesecake Factory. I put in a dinner order and selected a few items. Fast forward... I opened up the takeout and a few unfortunate things... no truffle fries with the sandwich (was up charged for this), limited portion of crab and lobster ravioli, and the fried chicken dinner (doused in a bacon sauce) was given instead of th... read more
Business response:
Hi Taz, We sincerely apologize for your experience. While mistakes can happen, we always aim to remedy the situation as quickly as possible for our guests. Hearing that you were unable to get in touch with anyone is very disappointing, and we can't apologize enough. We would love to get you in touch with a member of our corporate team who can further assist you and resolve these mistakes. Please email contact@maggiemcflys.com with the subject line "Yelp Review" and they will get back to you as soon as possible. Again, our ap... read more
Had lunch today, March 12, 2020. We started with appetizer coconut shrimp. the shrimp was mostly coating and small. the coconut sauce was thin and runny. I ordered lamb gyro and my husband ordered steak and chicken fajita the lamb gyro was presented nicely but the lamb was very small rectangle thin pieces although tender very dry. Inside the pita was feta cheese also tasteless, lettuce and at the bottom was some kind of salad dressing. I also had sweet potato fries which were tasteless. my drink was unsweetened iced te... read more
This is my 4th visit. I returned cause I liked it. Tonight was another story. Service was so poor that I watched people leave for not being greeted at a table in a timely fashion. Service was as poor fo me. My greeting was delayed, drinks slow to come, appetizer wrong. When brought to the go correct it. She proceeded to the register and do other chores while I was left sitting staring at her as she did NOT attempt to correct the order. At that point, enough is enough- walked out. Too bad.
Business response:
Hi John, We apologize for your experience and appreciate your feedback. We hope as soon as we are allowed to reopen our doors we can have you back to improve your overall impression of our restaurant. In the mean time, if you'd like to speak with us further please email contact@maggiemcflys.com.
I have been there twice in the last month and the first time was great, our bartender James was very friendly and attentive. Food was okay, pretty much what you'd expect from a chain restaurant. The second time was last night, the food was decent, however, the service was horrible. It started out with our bartender pouring prosecco in a white wine glass, I didn't care about that. The issue came about when another bartender walked over asked me what I was drinking, and if I would like another glass. I said sure, it was a glas... read more
Business response:
Hi Suzanne, Thank you for bringing this to our attention. You are entirely correct and this interaction was unacceptable and completely inappropriate. It is our job to be welcoming and I sincerely apologize that you were treated this way. I would like to look into this and let the staff member know that this was not an appropriate interaction. In addition, there are so many different scenarios that could have taken place to have caused you to receive the incorrect glass and arguing with you on what you were drinking is not o... read more
Prices are quite high for the portions and what is included. Shrimp scallop alla vodka came with 3 shrimp and tiny pieces of scallop in the entire dish for $23. The bread sticks were flavorless, which basically was par for the course for the entire meal. Mediocre at best. The waitress was, however, very friendly and cheerful. Really disappointed in what we received based on the looks of the menu.
Business response:
Hi Holly, I'm so sorry to hear that you didn't enjoy your meal and hope you were able to speak to a member of our team about the issues you encountered with the food. Our goal is to provide delicious meals along with excellent customer service. I do apologize that we fell short during your visit. I am going to speak with our team to make sure that we are including the proper portions with each dish. Thank you for giving us the opportunity to improve and I do hope that we have the chance to provide a superior experience in th... read more
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
Maggie McFly's | Albany is open now. It will close tomorrow at 12:00 a.m.