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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
First time visiting. Our waiter was very nice. The atmosphere was decent but the food was just ok. Also the silverware was extremely dirty. I wasn't wowed by anything. The menu is pretty big so you're bound to find something to eat, options weren't the problem the value and flavor of the food is. I had the seafood casserole, it wasn't really what I expected and it was meh. My daughter had fries and pizza. She said her fries were terrible and I tried them, she was right. She said her pizza was ok. My husband had the herb gla... read more
Business response:
Hello, We are sorry that your overall experience was not very good. Customer service is our top priority - We are happy to hear that the server took great care of you! However, the silverware should always be clean and shiny. The seafood casserole, pizza, herb salmon, and cabernet hanger steak should have been cooked to the perfect temperature and had great flavor. We will reach out to our Executive Chef to discuss these issues and address them promptly! Best, Team Maggie McFly's
This place was extremely rude to my friends and me, making us wait 20+ minutes to serve some of us and deny others. The bartender was less than polite. I'm very disappointed because Ive dined there many times and had better experiences, but I will be taking my business elsewhere in the future.
Have been to the Albany location quite a few times while shopping at the mall. Food is mediocre, always sit for 10+ minutes waiting for a server to come to the table. After tonight I will never return. We waited close to an hour for four lite fares. There was hair in one of the parties dinner and the manager took the plate away with no apologies, almost as though it was a regular occurrence and she was used to it. While using the bathroom before leaving there was tampons on the floor and overall the bathroom seemed very unsa... read more
Business response:
Hello Kyla, We would like to apologize for the poor customer service and having to wait for an extended period of time for a server to take care of you. The time it takes an employee to greet you should never take more than a minute or two. It is unacceptable that you found hair in your food and that the bathroom was dirty. We have reached out to our Albany Management Team to address these concerns immediately! All the Best, Team Maggie McFly's
Service was good. Food wasn't that great. No flavor and I had bacon on my burger. You would think I would at least tasted that. Not worth the price that's for sure.
Business response:
Hello Justina, We are very sorry that you did not enjoy your burger! We will speak to our Kitchen Manager in Albany to make sure the burgers are juicy, flavorful, and made with all the right ingredients. We hope that you will give us another chance in the future. Regards, Team Maggie McFly's
The service was good and very nice waiters. That was sadly the only thing they had to offer. The food was repulsive and tasted like 4 week old heated up left overs. The chicken wings were undercooked, the clam chowder was dirty dish water with chewy "clams", the tacos were trash, and my stomach is in pain. AVOID AT ALL COSTS. Maggie is cruel
Business response:
Hello Anthony, We are very happy to hear that you received great customer service from our team. However, we are extremely disappointed to know that you did not enjoy the food. We will pass along the problems you brought to our attention to our Executive Chef. The wings should not be overcooked, the chowder should certainly have a much better presentation and the street tacos should be flavorful. Thanks for bringing this to our attention. All the Best, Team Maggie McFly's
Have to say I have never wrote a bad review however this is the first. The food was hardly good enough for our dog. Only one order correct out of four at the tables . The service was atrocious. Will not be back and don't recommend.
Business response:
Hello Daniel, We are very sorry that you did not have a good experience at our Albany location. We take great pride in preparing all of our dishes using fresh, local ingredients. If you this happens again (and we hope it does not), please ask to speak with a manager while you are at the restaurant. We will happily replace your meal with something different or remake what you ordered as we do not want our guests to leave unsatisfied. Customer service is our top priority! We will discuss these issues with our Albany Managemen... read more
I made a Yelp account just for this. The waitress got the order of a plain cheeseburger wrong and argued, "No, you didn't say cheeseburger because I would've written it down that way." Cold cheese was then brought out instead of admitting to and replacing a literal cheeseburger which was also not plain. Keep in mind this was a $16 burger that sat on the table and went in a box 5 minutes after it was ordered so it was clear that the order was incorrect and that we weren't thrilled with our meal being written down wrong . She... read more
Business response:
Hello Mike, We are very sorry for the lack of good customer service and poor experience. Everything that happened is completely unacceptable. We will be reaching out to our Albany Management Team to ensure all aspects of the problems you mentioned are taken care of. None of our Team Members should ever try to take something off of the table before it is finished and should definitely handle the issue with the burger in a much more appropriate fashion. Thank you for bringing all of these problems to our attention! We will ... read more
After going to the movies, my wife and I stopped in to Maggie McFly's for a bite to eat. The menu was huge, perhaps overly ambitious. We ordered Deviled Eggs and Avocado Toast for starters and both dishes were very good, but everything went downhill from there. Our next course arrived halfway through our appetizers, so the server left them on an adjoining table, and we watched them get cold. I asked why they were delivered while we were still eating our apps, she muttered something and disappeared. My Cuban Sandwich was noth... read more
Business response:
Hello Edward, We are extremely sorry for the extremely poor customer service and issues with the food and the restaurant. We are glad you enjoyed your appetizers, but the main courses should not have come out while you were still working on the appetizers. Furthermore, the food should not have been just left on another table and the bathrooms should be constantly checked and cleaned. The Cuban should have come with all the ingredients as listed on the menu. We would like to apologize again for the bad experience and will be... read more
Labor shortages, understaffed restaurants, I get it. But why would you sit the full restaurant with not enough people? Waiting to half an hour just to order food is unacceptable. Unfortunately, not coming back here again.
Business response:
Hello Elena, We apologize for the inconvenience. Guests should never have to wait that long to be sat! We will speak with our Albany Management Team to ensure this will not happen again. All the Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.9 star rating with 1,905 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.