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Maggie McFly's | Albany
- Restaurants
- Albany, NY
About this business
Location details
Crossgates Mall, 1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Place is either slammed or dead and no matter which the food always takes FOREVER. The menu is huge and they have so many items to pick from. The food is okay, basic chain style frozen, premade items. But nothing is over the top because they don't "specialize" in any one or even just a few items. They'd benefit from losing a page or two of the menu. The place is also nicely updated, but everything is always a mess and disheveled. It never feels like it's really all put together.
Business response:
Hello Mallory, We're sorry to hear about your experience. We truly value your feedback and apologize for the inconvenience you've faced. We're continuously working to improve our service and enhance the dining experience for our customers. We understand that the wait times and inconsistency in food quality have been frustrating for you. Rest assured, we are actively addressing these issues with our kitchen staff to ensure faster service and maintain the quality of our dishes. Your feedback is invaluable to us, and we thank ... read more
The place wasn't half full and there seemed to be a bunch of staff on hand but service was kind of choppy. The restaurant itself seemed clean and decor was solid. The fried mozzarella was pretty good. I had a lamb gyro which I'd give a 7/10. Would be willing to give this spot one more go.
Business response:
Hello Raymond, Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed the food and found the atmosphere pleasant. We appreciate your feedback regarding the service. While we're glad to hear that the restaurant was clean and you enjoyed the decor, we apologize for any choppiness in the service you experienced. Rest assured, we'll address this internally to ensure a smoother and more efficient dining experience for our guests in the future. It's great to hear that you found the fried mo... read more
Had an awesome time at Maggie's. Food was dewicious. And I was exceptionally pleased that they had at least 2 West Coast ipas on tap, it didn't just cater of the trendiness of New England IPAs thank you. We started with Aji tuna nachos which were very delicious. It was fresh and had a touch of cilantro and soy sauce and deliciousness from the tuna on heavenly light Weyford fried cracker thingies. We would order that again we got the egg roll variety appetizer roll sandwich it was the sampler of corn beef, cheeseburger, Tex-... read more
Business response:
Hello Dominick, Thank you so much for taking the time to share your wonderful experience at Maggie McFly's! We are thrilled to hear that you had an awesome time and enjoyed the delicious food and diverse beer selection, including the West Coast IPAs on tap. It's fantastic to know that our Ahi tuna nachos and egg roll variety appetizer roll sandwich left a positive impression on you, and we appreciate your kind words about the freshness and flavors. Thank you again for choosing Maggie McFly's, and we can't wait to serve you ... read more
Not bad for a regional chain! I find the service can be spotty, sometimes a bit slow on the drinks but food always comes quick. The beer selection is great - tons of taps and a good local selection. The food is average and on par with other chain restaurants. I know they use local ingredients but nothing is really stand out. They have a lot of seating at the bar and throughout the restaurant.
Business response:
Hi Brandi, Thank you for taking the time to share your thoughts with us! We're thrilled to hear that you've enjoyed aspects of your experiences with us, and we appreciate your candid feedback on areas where we can improve. Your insights are instrumental in helping us improve, and look forward to welcoming you back for another enjoyable dining experience. Sincerely, Team Maggie McFly's
I always order the chicken Thai lettuce wraps at least two times a week, because I am absolutely in love with the peanut dressing. Tonight I ordered takeout and went to pick it up like normal and the portions were at least half the size that they normally are. They gave me three pieces of lettuce and they were very small pieces of lettuce and I had to ask for more But did not complain about the portion sizes because it is not the servers fault but I paid the same price for about half the food tonight and I'm not happy and pr... read more
Business response:
Hello Tina, Thank you for reaching out to us and sharing your feedback regarding your recent order of our Chicken Thai Lettuce Wraps. We truly appreciate your continued patronage, and we're sorry to hear that your most recent experience did not meet your expectations. What you described is certainly not the level of care and service we strive for and we want to make this right for you. Please send us an email to contact@maggiemcflys so we can address this properly. Once again, we apologize for any frustration or disappointm... read more
I love this place and they have great service! Many choices on the menu to choose from.
Business response:
Hi Helena, Thanks for the 5-star review! We're so happy you had such a wonderful time and we hope to see you again soon! Best, Team Maggie McFly's
Same as most people. Amazing food, horrible service... because it takes forever and the waiter disappears! The grilled chicken is super tender and tasty, love their Mac and cheese. All amazing, but.... Sooooo damn slow... It was like this when I was there last over summer.
Business response:
Hello Jeff, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and sincerely apologize for the inconvenience caused by the slow service you encountered during your visits to our restaurant. We apologize for all of your inconveniences and we hope you will give us another chance!! Sincerely, Team Maggie McFly's
Tasty!!! Really great menu with light options, very big salads and also steak and Salmon. The chicken soup was incredibly tasty. Burger was so cheesy and tasty with awesome fries. Big chicken salad had a beautiful dressing--Perfect!
Business response:
Hi Dawn, Thanks for the 5-star review! We're thrilled to learn how much you enjoyed our menu! It'd making us hungry just reading about it! it was beyond a pleasure to serve you and we can't wait to see you again soon! Best, Team Maggie McFly's
The food was delicious! Sadly the service was not very good because our order took extremely long. We had to wait over an hour to get our food. However the waitress was very nice and the manager was very nice and made sure we were taken care of considering my order came out very late. Willing to give this place another try, they just need to have the food come out sooner. Ambiance is very nice and comfortable. Some of the seats are very high up so if you have elderly people I recommend calling ahead:)
Business response:
Hello Jessica, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We want to apologize for the long wait times you had to be greeted, get drinks, and receive your food. I will definitely make sure the managers are aware of this so as to not let it happen again! We hope that if you do choose to try us out again, you’ll have a much better experience. We’d love to hear back from you if you do! Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Albany
How is Maggie McFly's | Albany rated?
Maggie McFly's | Albany has a 3.8 star rating with 1,677 reviews.
When is Maggie McFly's | Albany open?
Maggie McFly's | Albany is closed now. It will open at 11:00 a.m.