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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Super below average food.not good, but open till late which is convenient and probably why a lot of people go.
Business response:
Hi Manuel, We apologize you did not have the best experience at our restaurant. We hope you give us another chance as we have a rather diverse menu with a large variety of options you may enjoy more.
Well, I would love to have given them a five star but I walked in sat at the bar where they were three other customers, the bar was dirty with dishes and plates from previous customers so I cleared me a spot and sat down after I found me a menu decided I was going to get some delicious food and the bartender continue to walk past me for the next 10 minutes without offering me a drink, appetizer or at least an opportunity to order anything. I'm not saying he ignored me but the guy never looked up to see that there was a custo... read more
Business response:
Hi Daniel, We sincerely apologize for your experience and are disappointed to hear your first impression was not a great one. Customer service is always our top priority! We will be informing our Management Team of this occurrence. Hope you give us another chance!
My family went to McFly's for the first time on Sunday. The Decor was very good but the dinner was far from great. The Lobster Cob salad was not as advertised. In New England when you say lobaster it means Maine or at least cold water lobster from the North East. They advertised Lobster tails, claws etc in the salad ,...none of the above. The said there would be eggs and blue cheese, ...none of that as well. Needless to say it was not worth the money and effort the go there.
This was my first time at Maggie McFlys and probably my last. Sadly service was extremely slow even though it was not busy. It took 20 minutes to get our 1st drinks and anither 45 to get to order another round. 2nd round only came after we went to the bar (bartender had to find our server) The menu was far too big that it was overwhelming. I applaud the use of all local businesses though. Just too long to even read The Cuban sandwich was good but dry. If it just had more sauce it would've been delish. The panco cruste... read more
Business response:
Hi Jennifer, We sincerely apologize for your experience and are disappointed to hear your first impression was not a great one. Customer service is always our top priority! We will be informing our Management Team of this issue. Hope you will try us again! Best, Team Maggie McFly's
our server jennifer wanted nothing to do with us, empty restaurant and it took over 30 minutes for two entrees and 15 minutes for a soda refill that came out in a glass pitcher and got poured into our already watered down soda no thanks. food was ok.
Business response:
Hello Rachel, We apologize for the poor customer service. The wait for your meals and to receive drink refills should not be that long! Customer service is our top priority, and your server should have been much more attentive and friendly. Sincerely, Team Maggie McFly's
I came in with my friend and we were harassed by both of the managers Carrie and Maria the whole night. They walked around and watched us the entire night and kept checking the tab to make sure we paid for everything and mad me feel uncomfortable the whole night as if I was being racially profiled. I will NEVER be back to Maggie's again in my life after my experience tonight. DO BETTER!
Business response:
Hello Cassandra, Thank you for letting us know about this issue! We will address this for the future and apologize for the inconvenience during your experience. Sincerely, Team Maggie McFly's
The service at this restaurant is highly disappointing. We had to wait 20 minutes for a drink, then once we were seated, took another 20 minutes for a server to come over, AFTER we asked someone who our server was. The drinks we asked for later took another 25 minutes and were incorrect. One of the workers was very rude when one person in our party looked at a wrong beer list. VERY unprofessional and poorly run restaurant. The food is also meh. Better place for families with young kids who do not care about quality of food... read more
Business response:
Hello Christina, We apologize for the poor customer service during your last visit! It should never take that long to be acknowledged by a Team Member or to receive your drinks. Furthermore, none of our employees should ever be rude to you. We will speak with our Team about providing excellent customer service at all times. Sincerely, Team Maggie McFly's
HAPPY 25TH ANNIVERSARY TO US... NOT... Tried to stay at a local hotel and pick up curbside. My order sat a d went cold next to door on the counter while I waited outside for 30 minutes. I called upon arrival and followed all instructions. They tried to brush it off as if the cold steak, chicken wings and pot roast would somehow be worth the $115 I paid. I am so disappointed. Looked forward to this for weeks. Shame on you. Our nice hotel stay had to include Burger King instead. If you have a special occasion DO NOT TRU... read more
Business response:
Hello Mike, We are extremely disappointed about the very poor experience you had with your curbside order through Menufy from our Glastonbury location. We will be discussing this information with our Glastonbury Management Team to ensure that nothing like this ever happens again! When you call to inform our staff that you have arrived for your order, a Team Member should promptly bring your order out to you. We are very sorry that this was the experience you had and will make sure that this never happens again! Thank you fo... read more
Avoid Glastonbury Maggie McFlys. Consistently they have gotten orders wrong, leave you sitting up to 35 minutes AFTER your food is done. Don't expect any help for wrong orders either, they just refry the heck out of the food (do, everything else is cold and wilted.
Business response:
Hello Julia, We apologize for the issues with the wait after your food is done. We will make sure our Team is more attentive to this in the future! We are always happy to remake a meal if you do not enjoy it or get you something else instead. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.