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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
The entire experience from start to finish was a disaster. Our waitress wanted to do well but stumbled at every turn. Our cocktails weren't delivered until after the beers we ordered on the advice of our server bc the bar was backed up. They were all delivered at the same time so that the beers, which came out lukewarm to begin with, were not enjoyable at all by the time we got to them. The entire delivery experience was disastrous. My burger had to be sent back because it was cooked well done instead of medium rare and when... read more
Business response:
Hello R G, We’re very sorry to hear about your experience. It’s clear that multiple aspects of your visit—from drinks and food preparation to cleanliness—fell far short of the standards we strive for. While we appreciate your recognition that our server was trying her best, the overall execution clearly impacted your visit, and we sincerely apologize for that. Your feedback about the bar, food handling, and restroom upkeep will be addressed with our team immediately. This is not the experience we want any guest to have, an... read more
This is the email I just sent corporate to share my experience, I figured I'd copy and paste instead of rehashing it. Hello, I'm writing because I had an uncomfortable experience at Maggie McFly's today that I feel is important to share, especially because this restaurant has been such a big part of my son's life. We've celebrated multiple birthday gatherings here, as well as his middle school graduation. It's genuinely his place. It is not my personal favorite, but we come because he insists Maggie McFly's has the best g... read more
Business response:
Hello Jenn, Thank you for taking the time to share your experience. We’re very sorry that your son felt dismissed during his visit and that the situation with the grilled cheese wasn’t handled properly in the moment. We understand how upsetting this must have been, especially given how special Maggie McFly’s is to your family and the many milestones you’ve celebrated here. We also want to clarify that when the issue was brought to the manager’s attention, a majority of the plate was eaten, which caused confusion. This in no... read more
This is a textbook example of a business that has simply given up. Ho-hum food coupled with no attention to detail and horrible service. Don't order them on DoorDash - they can't get any order correct, and don't seem to have any desire to fix their mistakes.
Business response:
Hello Robert, We’re truly sorry to hear about your experience and understand your frustration. We want to assure you that we do care deeply about every guest and are committed to making things right. Accuracy, attention to detail, and excellent service are always our priorities, and we take it very seriously when we fall short. We’d appreciate the opportunity to discuss your experience directly so we can address the issues you encountered and ensure future visits reflect the high standards we strive for. Please reach out to... read more
DONT DO IT Came here with a family of 4. Red flag was no people in the restaurant. They sat us at a table that had two chairs and a booth on one side. We asked if we could switch to a full booth as there was open booths and no one in the restaurant and was told no. Asked the waitress for a recommendation who almost gave us a look like nothing was good another red flag. Continued to order because we were hungry. Ordered a margarita that tasted like dishwater. Philly egg rolls came out greasy. Ordered pasta with marinara sauce... read more
Business response:
Hello Nicole, We’re truly sorry to hear about your experience with us. It’s clear that several aspects of your visit fell far short of what we strive to provide our guests. We sincerely apologize for the seating situation and for how our staff handled your request. Guests should always feel comfortable and accommodated, and it’s disappointing that didn’t happen for your family. We’re also very concerned to hear about the issues with your food and drinks. Please know that your feedback has been shared with our kitchen and se... read more
Great variety of food on their menu, you can find something for everyone! Service was good and the order was accurate, good value for the price. Restaurant is quiet enough to have conversations over lunch, even when they are busy.
Business response:
Hi Kris, We’re glad to hear you enjoyed our menu and found something for everyone! It’s great to know the service, accuracy, and atmosphere met your expectations. Thank you for sharing your experience, and we look forward to welcoming you back soon! Best, Team Maggie McFly's
Not worth it. Terrible service, very slow in the kitchen, food arrived without condiments and missing pickles on a hamburger. Fries weren't hot. Server never checked in on us while waiting a long time for the food.
Business response:
Hello Serena, We’re very sorry to hear about your experience. This is not the level of service or food quality we aim to provide. We appreciate you bringing these issues to our attention, and we will be reviewing this with our team to ensure better communication and attention in the future. We hope you’ll consider giving us another chance to provide the experience you should have had. Sincerely, Team Maggie McFly's
Terrible establishment. Horrible experience with corporate. Love when theyblame the consumer for wrong doing. What a joke this place is. Would recommend any other place rather than this place. Staff is rude and kitchen needs cooks that actually care about the food they put out. Wish I could give negative starts
Business response:
Hello Brett, Thank you for sharing your concerns. We want to clarify what actually occurred during your visit, as your review contains serious accusations that are simply not true. No money was stolen, and no one at our restaurant acted dishonestly. As we explained both on the phone and in message exchanges with you, there was an honest mistake with the payment process, the server misunderstood your intention to split the bill between cash and card, and initially charged the full amount to your card. That error was caught a... read more
Hit and miss. Today was a miss. It happens, but with increasing regularity. This place should be 5 stars each and every time. They have everything right on paper, but they fail so often in the simple things. Waiting at the hostess station for 10 minutes to be acknowledged, let alone seated, is a common occurrence. And if you're getting take-out, open everything and check it to make sure it's right before you leave. Because something will be wrong. It's sad, because I love the place, but the basic fundamentals are falling apa... read more
Business response:
Hello Tim, Thank you for your honest feedback. We’re sorry to hear that your recent visits haven’t met expectations. You’re absolutely right the basics matter, and consistent service should be a given, not a gamble. That is not our standard and we understand how disappointing that must be, especially when you’ve been a longtime supporter. We truly appreciate you caring enough to share this and want to make sure your concerns are addressed with our team. If you’re willing, please reach out to us at contact@maggiemcflys.com s... read more
I have always loved going to Maggie's because they offer gluten free food. The last time I went the server who brought our food out was extremely rude when I asked if the food was gluten free because it did not have the normal gluten free pick on it. The server said well it's looks gluten free. I asked to speak with a manager and was told it was gluten free I became extremely sick and had to leave. I understand there is always a risk but staff should be knowledgeable when it comes to allergies. ( Autoimmune)
Business response:
Hello Lisa, Thank you for bringing this to our attention, and we’re truly sorry to hear about your recent experience. We take food allergies and sensitivities very seriously, and the response you received was completely unacceptable. We’d like to follow up with you directly and ensure this is addressed properly with our team. When you have a moment, please contact us at contact@maggiemcflys.com. We appreciate your past support and hope for the opportunity to make this right. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4.1 star rating with 3,574 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is closed now. It will open at 11:00 a.m.