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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I came here for a retirement party. The digs are gorgeous. Nicely adorned, long, double-sided bar, and the room we were in was very spacious. We were given a choice of three entrées. And that's what we got...entrees! Lol can't blame the restaurant though, I'm sure those arrangements were made in advance. I had a hanger steak dish which was tasty enough and filling. There was nothing fabulous about this experience, but nothing terrible either. From previous experience at McFly's at a different location. I am sure the meal wou... read more
Business response:
Thank you for your review, Alfred! We're always eager to get feedback, good and bad, as it gives us the opportunity to change or adjust areas our guests feel are lacking. We hope you decide to give us another try soon!
Not worth it. Terrible service, very slow in the kitchen, food arrived without condiments and missing pickles on a hamburger. Fries weren't hot. Server never checked in on us while waiting a long time for the food.
Business response:
Hello Serena, We’re very sorry to hear about your experience. This is not the level of service or food quality we aim to provide. We appreciate you bringing these issues to our attention, and we will be reviewing this with our team to ensure better communication and attention in the future. We hope you’ll consider giving us another chance to provide the experience you should have had. Sincerely, Team Maggie McFly's
Terrible establishment. Horrible experience with corporate. Love when theyblame the consumer for wrong doing. What a joke this place is. Would recommend any other place rather than this place. Staff is rude and kitchen needs cooks that actually care about the food they put out. Wish I could give negative starts
Business response:
Hello Brett, Thank you for sharing your concerns. We want to clarify what actually occurred during your visit, as your review contains serious accusations that are simply not true. No money was stolen, and no one at our restaurant acted dishonestly. As we explained both on the phone and in message exchanges with you, there was an honest mistake with the payment process, the server misunderstood your intention to split the bill between cash and card, and initially charged the full amount to your card. That error was caught a... read more
Hit and miss. Today was a miss. It happens, but with increasing regularity. This place should be 5 stars each and every time. They have everything right on paper, but they fail so often in the simple things. Waiting at the hostess station for 10 minutes to be acknowledged, let alone seated, is a common occurrence. And if you're getting take-out, open everything and check it to make sure it's right before you leave. Because something will be wrong. It's sad, because I love the place, but the basic fundamentals are falling apa... read more
Business response:
Hello Tim, Thank you for your honest feedback. We’re sorry to hear that your recent visits haven’t met expectations. You’re absolutely right the basics matter, and consistent service should be a given, not a gamble. That is not our standard and we understand how disappointing that must be, especially when you’ve been a longtime supporter. We truly appreciate you caring enough to share this and want to make sure your concerns are addressed with our team. If you’re willing, please reach out to us at contact@maggiemcflys.com s... read more
I have always loved going to Maggie's because they offer gluten free food. The last time I went the server who brought our food out was extremely rude when I asked if the food was gluten free because it did not have the normal gluten free pick on it. The server said well it's looks gluten free. I asked to speak with a manager and was told it was gluten free I became extremely sick and had to leave. I understand there is always a risk but staff should be knowledgeable when it comes to allergies. ( Autoimmune)
Business response:
Hello Lisa, Thank you for bringing this to our attention, and we’re truly sorry to hear about your recent experience. We take food allergies and sensitivities very seriously, and the response you received was completely unacceptable. We’d like to follow up with you directly and ensure this is addressed properly with our team. When you have a moment, please contact us at contact@maggiemcflys.com. We appreciate your past support and hope for the opportunity to make this right. Sincerely, Team Maggie McFly's
My wife and I went back on Dec. 27, 2025. The meal itself was fine but when it came time to pay the bill, I used a Vanilla Visa gift card. When the waitress came back with the processed bill it showed that a 20% tip was already charged to the card. I was probably going to give it anyway but I inquired why they did that. The waitress gave me some vague excuse. I spoke to the manager and she could less about my concerns. Not happy, I contacted their executive offices the following day. It took a day for them to respond.... read more
So as soon as I clicked one star, the website said oh no! What could we do to improve? - What couldn't you do to improve? Let me stop. I say we've been to several other locations of Maggie McFly's and I've always had a very good experience until this time. My husband took me to Maggie McFly's for Mother's Day. I have had bariatric surgery which severely limits my stomach size and I have a card given to me by the doctor to present at restaurants When I wanna request a smaller meal or something that's the senior or children's... read more
Business response:
Hello Erica, Thank you for bringing this to our attention, and we’re sorry for the frustration and disappointment you experienced during your Mother’s Day visit. We understand that bariatric surgery presents significant dietary limitations, and we recognize how important it is to feel respected and accommodated when dining out. To clarify, our lunch menu is only available Monday through Friday until 4 PM. Your server was following our established policy by not being able to offer a lunch portion on a Sunday, and their respo... read more
we waited a long time, texted us at 6:58 and said our table was getting cleared and than forgot about us. everyone that came in after us was seated so we asked if our table was ready. finally seated at 7:20. slow to take our order, messed up a simple salad with chicken and never refilled our water. we were a party of 5 but a party of 7,,5, 4 were all seated before us even though they came in after us.
Business response:
Hello Arthur, Thank you for sharing your experience. We sincerely apologize for the delays and the miscommunication regarding your table. It's disappointing to hear that your service wasn't up to our usual standards, especially with the order and water refills. We'll address these issues with our team to ensure better timing and attention to our guests in the future. We truly appreciate your patience and hope you'll give us another chance to provide a better experience next time. Sincerely, Team Maggie McFly's
My wife and I visited the Manchester Connecticut location around 4 PM this evening. We were seated quickly but had no one approach to greet us at our table take drink orders or even check to see if we needed time to make a selection, which we would not have had any issue with as we were seated for a full half hour during which we watched as three other groups came in, were seated, and placed orders after we had already been sitting with our menus closed. This is now the second time at this location that we have seemingly bee... read more
Business response:
Hello Cody, We sincerely apologize for the experience you and your husband had at our Manchester location. Waiting for half an hour without any acknowledgment is unacceptable, especially when other guests were being served promptly. It’s disappointing to hear this has happened to you before, and we understand why you chose to leave and dine elsewhere. Your feedback highlights a serious lapse in our service, and we are addressing this with our team to ensure no guest feels overlooked again. While we can’t change your recent ... read more
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4 star rating with 3,173 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is open now. It will close tomorrow at 12:00 a.m.