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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Had lunch at the Middlebury location with friends. Ordered the Pilgrim sandwich. Turkey sandwich with stuffing, cranberries. White bread was toasted with butter which tasted rancid. Ineatable . Waitress brought me plain toasted white bread, but lunch was already unsalvageable. A restaurant with a 20 page menu should have been my warning.
Business response:
Hello Ed, Thanks for brining this to our attention. We understand your frustration when a meal is made incorrectly. It can be disappointing and disrupt your dining experience. We take great pride in our extensive menu and assure you this is not our standard. We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
I and 2 others were there Friday September 14, About 6pm ish est We waited 1:30 to get our food Person while shall not be named In my group they ordered something maple bacon syrup chicken and we were there til' 8:00pm EST And never got the maple bacon syrup stuff It was gross table wasn't clean NEVER AGAIN!!!!!!!!!!!
Business response:
Hello Dominic, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened so we can resolve this issue for you? Sincerely, Team Maggie McFly's
Service was bad. Food was alright. The salmon was to mustardy. The pulled pork was very soggy. Do not recommend.
Business response:
Hello, We're sorry to hear about that our customer service has fallen short of the level you deserve. We have reached out to our Kitchen Managers to ensure that the salmon is being prepared properly. We also asked them to check that the pulled pork is flavorful and tasty like normal! We appreciate your feedback and we do hope you are willing to give us another try! Sincerely, Team Maggie McFly's
I came for dinner for the first time in years and was not impressed. I love the look of this restaurant, the aviation theme, the huge bar with booths, and a menu that features local farms. However our dining experience just didn't live up to the ambience. We started with pretty simple drinks, a glass of wine, aperol spritz, and two vodka sodas. There was a back up at the bar so it took quite a while to get the drinks! Our waitress kept us in the loop and was super nice about it, and the drinks were well made once we recei... read more
Business response:
Hello Alissa, We sincerely apologize for such a disappointing and unacceptable dish, you are absolutely right when you say the eggrolls should not have been served that way! We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We have reached out to our Kitchen Managers to ensure that the egg rolls is being prepared fresh and properly. We also asked them to check that the garlic shrimp pasta is flavorful and tasty like normal! We appreciate your... read more
Disappointed with the entire experience. Unfortunately, I handed over my debit card to pay the bill and shouldn't have. The service was less than desirable with missteps at every interaction. No lemon for the tea, no ice in the drinks. Sticky menus, bread plates had water on them. Kids burger was overcooked and crumbly, stale bun. I ordered a burger, medium, on a plate with a side salad. 18.95. The burger was past well done, dry and crumbly and the salad was in a bowl the size of a coffee mug. I took 1 bite of the burger,an... read more
Business response:
Hello Mike, We are extremely sorry that you were treated with such poor service the entire time you were there. Customer service is always our top priority. We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! Of course, none of the things that happened to you at this visit are how we pride ourselves as a company here at Maggie McFly's. If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last v... read more
filet was terrible over cooked and I can't even believe this is a filet I don't believe it, so tough.
Business response:
Hi Julia, We are sorry that you were not able to enjoy your meal! We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We appreciate you brining this to our attention, we never want the quality of food to suffer. We will be in contact with our Kitchen managers to investigate this matter further. We hope you give us another chance as we'd love the opportunity to change your mind! Sincerely, Team Maggie McFly's
Food was overcooked and dry, didn't have what I originally ordered which is probably for the best because it would have been horrible, how can you screw up French fries???
Business response:
Hello Jon, We're so sorry to hear you weren't able to enjoy your meal. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it. Sincerely, Team Maggie McFly's
I ordered a chicken dish chicken marsala. It was awful I sent it back because I just couldn't even eat it and then I ordered a bowl of French onion soup that came out cold so I sent that back and did not order anything else from the menu because of two previous orders.
Business response:
Hello Lee, We sincerely apologize for your poor experience at our Manchester location. Please know we will be in contact with our kitchen managers to ensure all dishes are being prepared and served properly. . We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Should get 0 stars my wife and I are there today very slow service only about 8 people in the place and still slow service I got a pulled pork sandwich and I'm telling you it was the most salty thing I have ever ate in 53 years we complained about it and they didn't even take it off the bill I didn't eat it I guess with only 8 people in the restaurant they figured they needed all the money could get very slow service terrible food and I would never recommend this place ever
Business response:
Hello David, We apologize that your pulled pork sandwich was not as good as usual! We have reached out to our Kitchen Managers to ensure that it is being prepared properly and is flavorful and tasty like normal! We appreciate your feedback and are sorry to learn that our customer service has fallen short of the level you deserve. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4.1 star rating with 3,574 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is closed now. It will open at 11:00 a.m.