This profile has been claimed by the business owner or representative.
Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
We always come back because we like the food but the service is piss poor 200% of the time. 10 minutes to get acknowledged by any staff member in an empty bar at the bar top and another 15 for a drink with zero sense of urgency from any staff.
Business response:
Hello Paige, Thank you for sharing your feedback. We're sorry to hear about your recent experience with service, especially considering your positive past experiences with the food. We strive to provide timely and attentive service, and it’s clear we missed the mark during your visit. Your comments will be shared with our team so we can address the issue and work on improving our service, even during quieter times. We hope you’ll give us another chance to provide the great experience you’ve come to expect. Sincerely, Team ... read more
I've been for family dinners a few times, it never gets any better. It would be nice if they could focus on quality over quantity of meals. Service is fine enough, the food just doesn't get the job done. As it stands, Maggie McFly's is on my avoid list solely due to the low quality of their food.
Business response:
Hello Nick, Thanks for your candid feedback! Sorry to hear we didn’t impress with our meals. We know quality counts, and it’s clear we missed the mark for you. We'll keep working on finding the right balance, but we hope there’s a chance to change your mind in the future. Sincerely, Team Maggie McFly's
We went to Maggie's when our kids got back from their as we never tried it before, and it was very disappointing. The service was really not that great, but let's start with the food. The menu is very large I ordered the mixed grill salad. The steak that was on there was inedible. So inedible we grout it home and the dogs didn't want it, they could not chew it so how was I supposed to chew it the fries that my wife and daughter they were cold and hard. Now you charge for substations well when yu get second rate food you are... read more
Business response:
Hello William, Thank you for sharing your recent experience at Maggie's. We're disappointed to hear that your visit did not meet your expectations, particularly regarding the mixed grill salad and the service you received. We apologize for the issues you encountered with the steak and fries, as well as the lack of information from our staff regarding the menu. Your feedback about the quality of food and service is important to us, and we will be addressing these concerns with our team to ensure improvements are made. We app... read more
--- I recently visited this location again after a few years and was highly disappointed. We received better service at the bar than from our waitress, who was completely inattentive, forgot one of our entrees, and was listening to music on her AirPods??? We waited 30 minutes for our check. The last time I was here, the service was also questionable, and the owners response on Yelp was unsatisfactory. Nothing has changed. Despite the awesome menu, the service at this location is still lacking. Again, based on my "full d... read more
Business response:
Hi Mai, I am a bit confused by your rating. If you were not happy with where you were seated and let us know, we would have certainly found you a more comfortable place to sit. Considering the rating system is based on your whole experience, not just where you were sat, I would implore you to reconsider and base your rating on your full dining experience.
most of my experience was great!! the food was delicious, my wine was great and at a cheap price, but the service however was not. our server failed to check on us after appetizer/food came out, had to continue to ask for refills, and the worst part... we witnessed her grab a pitcher from a dirty table... fill it with water... and fill our cups back up... did not even pretend to take it to the back to clean it... definitely stuck with my wine after that.
Business response:
Hello Kaylee, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the delicious food and wine at a great price during your recent visit. However, we're deeply sorry to learn about the issues you encountered with the service provided by your server. Your experience does not reflect the level of service we aim to provide, and we apologize for any inconvenience or discomfort this may have caused you. Rest assured, we take matters of cleanliness and hygiene very seriously, and we wi... read more
Decent food. HORRIBLE service. We have been here multiple times because I'm willing to give a place more than one chance and every single time we come it takes FOREVER to get anyone to wait on you and once they take your order they disappear for the whole meal. Good luck trying to get your check. Makes you want to just get up and walk out.
Business response:
Hello Brianna, We sincerely apologize for the consistently poor service you've experienced during your visits. Your feedback is crucial, and we appreciate your patience and understanding. We understand the frustration caused by extended wait times and the challenges in getting the attention you deserve. Please be assured that we are taking your comments seriously and will address these service issues with our team. Our goal is to provide prompt and attentive service to all our guests, and we regret that we have not met this... read more
I haven't been to this restaurant for awhile since the quality of service and food has been steadily declining. I stopped in for dinner this evening to give this place another try. I won't be going back. It was just me so I sat at the bar. The server walked by me twice and never even acknowledged I was there let alone ask me if I wanted to order food or a drink. Let's just say this wasn't an A level restaurant staff. So after sitting and being ignored I left. The place didn't seem busy which is a pretty good indication tha... read more
Business response:
Hello Rick, We're truly sorry to hear about your disappointing experience at our restaurant. Your feedback is valuable, and we apologize you feel that there's been a decline in our quality of service and food. What you've described is not at all reflective of the standard of service we aim to provide. We genuinely appreciate your loyalty in giving us another chance, and it deeply concerns us to learn that we failed to meet your expectations. Your satisfaction means a lot to us, and we'd love the opportunity to change your m... read more
Ask for dressing on the side, salads are a swimming pool of dressing. . Waitress was a ghost, very frustrating meal experience. Burgers are good.
Business response:
Hello Karma, We're truly sorry for the unsatisfactory experience you had during your recent visit. Your feedback about the overdressed salads and service has been duly noted, and we apologize for falling short of your expectations. We'll address the concerns raised to ensure a better dining experience for you in the future. Best, Team Maggie McFly's
Ordered Tiramisu. Very disappointed with the quantity. For $10 they give a smallest piece of tiramisu I have ever seen. Thats my last order at this place.
Business response:
Hello Anup, We apologize for falling short of your expectations in terms of serving size. We strive to provide not only delicious but also satisfying portions to all our guests. We regret that we missed the mark in this instance, and we understand your frustration. Your feedback is a valuable part of our improvement process, and we'll make sure to address this concern with our team to ensure a more consistent and fulfilling experience for our patrons in the future. We hope you'll give us another chance again in the future. ... read more
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4 star rating with 3,175 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is closed now. It will open at 11:00 a.m.