Maggie McFly's | Middlebury

4.1

Restaurants
Middlebury, CT

About this business

Restaurants American Bars Seafood

Location details

6 Woodside Avenue, Middlebury, CT, 06762, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 11:00 p.m.
Tue	11:00 a.m. to 11:00 p.m.
Wed	11:00 a.m. to 11:00 p.m.
Thu	11:00 a.m. to 11:00 p.m.
Fri	11:00 a.m. to Midnight
Sat	11:00 a.m. to Midnight
Sun	10:00 a.m. to 11:00 p.m.

4.13,247 reviews

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Jenn G.

6 years ago

My friend and I went to Maggie's last Thursday just to get some drinks. We ordered Azul tequila as well as Patron Reposada- both a double shot. When the bartender handed us the patron reposado I was immediately confused because it was clear, when it should be light brown. I thought maybe it was a little bit lighter because they had shaken it with ice. Once I tasted it, I immediately knew it was not Patron Reposada. I told the bartender, but she assured me it was. I tasted it again and I knew it was not. I let her know this a... read more

Business response:

Hi Jenn, I want to apologize for your poor experience regarding the tequila you had. We do not alter our alcohol in any way, how it is delivered to us is how it is served. Occasionally, when you do reach the bottom of the bottle, tequila can look and taste differently than opposed to a freshly opened bottle. I am sorry that this was handled poorly and we will use this as a learning tool on how to better handle these types of situations in the future.

Carol S.

6 years ago

We felt like an inconvenience since the moment we stepped in your place. Interesting stretch of the truth. That's not even close to what he actually said. After being standing there. Waiting to be seated even after having a reservation..She is lying to you about what actually happened to save her skin from a bad customer service.

Business response:

Hi Carol, There seems to be some missing information in your review. When you arrived, we had a medical emergency upstairs. Our manager stated to you and your party that she was going upstairs to check to see if there was a table for you. At this point, a male in your party said, "Yeah, you better do your f*****g job." It was at this point you were asked to leave. We do not tolerate this sort of behavior towards our staff and anyone who behaves in this manner will be asked to leave. Edit: The manager did not relay the infor... read more

Josh D.

6 years ago

I've stopped going there because every time there's something wrong. This last time I went with my family after a funeral. There were four of us. Three meals cane and the fourth was pretty late. When I asked about it the waitress said she just found out that they were out of it. Sometimes I had an alright meal but it was at someone else's expense. I've never been at a table that got the correct food in an acceptable time.

Business response:

Hi Josh, I apologize that your visits have not gone as smoothly as they should have. I completely understand why you would be frustrated after having an issue each time you visit. I will be passing this along to our team to let them know that we need to address these issues to make sure we are providing only the best service. I'm sorry that we fell short and I hope we can earn your trust back in the future.

Joseph M.

6 years ago

I've been coming here almost every since they carried the impossible burger. The pretzel bun is good as well as the fries. For the last month or so, I've called a few times and they have been out of it. The last two times I've ordered this burger, the patty looked much different (very small about half the size of the bun) and shaped like a hockey puck. I've had the impossible burger many times and what I have received my last two orders tastes very different and not as good. It appears to be different perhaps another brand. ... read more

Business response:

Hi Joseph, I apologize for letting you down. We have had issues maintaining the demand for the Impossible burger ever since Burger King has brought it onto their menu. In between, we have been replacing it with another plant-based burger, the Beyond Burger. All staff members were told to make guests aware of this change if a customer was to order an Impossible burger. We could not get new menus printed quickly enough to state that we will serve the Impossible burger when possible, but when it is not possible to obtain, we w... read more

Corlis C.

6 years ago

So I come here once in a while. But I've never went on a Saturday evening, and I'll never do That again especially if I'm Hungry. If I didn't get an appetizer I would've waited for my food 1hr and 15 mins. My appetizer came in after 35 mins and no refill on water in the whole 2 hours i was there, thank god I had a water bottle and Good thing I ordered wine. I was waiting to be texted by the host to get a table,she said the waiting time was 25 mins that was fine but she wrote down the wrong phone number. Then I placed my orde... read more

Business response:

Hi Corlis, I am so sorry that you had such an awful experience on Saturday. Unfortunately, our whole ordering system crashed mid-dinner rush and it caused quite a back up. I apologize that your visit suffered so greatly because of the wait and disorganization. I feel terrible that an otherwise good meal was tarnished by the issues you experienced. If you could, please send a direct message so I can speak to you about your next visit.

Joe M.

6 years ago

After years of over salted and underperforming, I'm officially done with this place. The food is below average but convenient for a family looking for a quick meal. But the constant poor service and less than friendly attitude from the staff and the bar and tables have finally convinced me never to return. Took my two daughters to Maggie McFly's tonight and sat at our table for 13 minutes with no sign of a server in sight. Two waitresses passed our table multiple times. Not sure of either were our server but they didn't eve... read more

Business response:

Hi Joe, I am so sorry to hear that your experience has not been the greatest. I do wish that you were able to reach out to us to let us know about the issues you have had prior to this. I understand why you would be upset after not receiving the service you deserved. I apologize if you feel as if we do not care about our customers, but this could not be further from the truth. We all care very much to provide excellent customer service. Unfortunately, sometimes things do not go as smoothly as they should but the important pa... read more

Maggie P.

6 years ago

I was very disappointed with my lunch today!... no tartar sauce with my fish and chips?.... that's a sin to a good restaurant. The coleslaw was packed with the hot fish and ff it melted the mayo and make the cabbage saggy and warm with no crunchiness touch. The two stars are for the fish that was ok, nothing special.

Business response:

Hi Maggie, I am so sorry that your take out was so underwhelming. I agree that warm cole slaw and fish without tartar sauce is unacceptable and I apologize that we let you down. Please send me a private message so I can discuss this further with you.

Dan M.

6 years ago

This place is terrible, I've been here 3 times and the service is always terrible. However my daughter in-law loves it and we decided to bring her for her birthday. We made reservations in advance but when we got here the hostess said she gave our reservations to someone else and there nothing they could do. They then put us on the waiting list where we waited for 30 minutes. We complained to the manager who shrugged and said "sorry". To top it off the hostess who gave our reservations away was very rude to us and never apo... read more

Business response:

Hi Dan, I apologize that you have not been able to enjoy your visits because of the service you received. I never want our guests to leave unhappy or unsatisfied. I sincerely apologize that this was the case for you and your family on your daughter's birthday. Would you mind private messaging me to let me know which date this occurred on? I would like to be able to speak to the staff on the proper way to handle guest interaction. I can assure you that guest satisfaction and friendly customer service is our main priority. I... read more

Conni H.

7 years ago

Way way way too pricey. A corned beef and cabbage dinner @ 18.95.thats a cheap meal to make, it's not like its seafood or a good steak.

Business response:

Hi Conni, I apologize for the confusion. I am not sure where you found that our Corned Beef and Cabbage was 18.95; our Corned Beef and Cabbage Dinner was priced at $16.99. We try to price our items fairly regarding the generous portions that are given and the high quality ingredients that are used.