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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
After years of over salted and underperforming, I'm officially done with this place. The food is below average but convenient for a family looking for a quick meal. But the constant poor service and less than friendly attitude from the staff and the bar and tables have finally convinced me never to return. Took my two daughters to Maggie McFly's tonight and sat at our table for 13 minutes with no sign of a server in sight. Two waitresses passed our table multiple times. Not sure of either were our server but they didn't eve... read more
Business response:
Hi Joe, I am so sorry to hear that your experience has not been the greatest. I do wish that you were able to reach out to us to let us know about the issues you have had prior to this. I understand why you would be upset after not receiving the service you deserved. I apologize if you feel as if we do not care about our customers, but this could not be further from the truth. We all care very much to provide excellent customer service. Unfortunately, sometimes things do not go as smoothly as they should but the important pa... read more
I was very disappointed with my lunch today!... no tartar sauce with my fish and chips?.... that's a sin to a good restaurant. The coleslaw was packed with the hot fish and ff it melted the mayo and make the cabbage saggy and warm with no crunchiness touch. The two stars are for the fish that was ok, nothing special.
Business response:
Hi Maggie, I am so sorry that your take out was so underwhelming. I agree that warm cole slaw and fish without tartar sauce is unacceptable and I apologize that we let you down. Please send me a private message so I can discuss this further with you.
This place is terrible, I've been here 3 times and the service is always terrible. However my daughter in-law loves it and we decided to bring her for her birthday. We made reservations in advance but when we got here the hostess said she gave our reservations to someone else and there nothing they could do. They then put us on the waiting list where we waited for 30 minutes. We complained to the manager who shrugged and said "sorry". To top it off the hostess who gave our reservations away was very rude to us and never apo... read more
Business response:
Hi Dan, I apologize that you have not been able to enjoy your visits because of the service you received. I never want our guests to leave unhappy or unsatisfied. I sincerely apologize that this was the case for you and your family on your daughter's birthday. Would you mind private messaging me to let me know which date this occurred on? I would like to be able to speak to the staff on the proper way to handle guest interaction. I can assure you that guest satisfaction and friendly customer service is our main priority. I... read more
Way way way too pricey. A corned beef and cabbage dinner @ 18.95.thats a cheap meal to make, it's not like its seafood or a good steak.
Business response:
Hi Conni, I apologize for the confusion. I am not sure where you found that our Corned Beef and Cabbage was 18.95; our Corned Beef and Cabbage Dinner was priced at $16.99. We try to price our items fairly regarding the generous portions that are given and the high quality ingredients that are used.
When we ordered a kids soda was $1.75 but a kids strawberry lemon aid is $3.25 (twice the price) and prices are not listed for these drinks on the kids menu. Waitress did not tell us that this was even going to be an up charge. Second issue that day was the soup and salad special that my wife ordered looking at the lunch menu; but, received salad, from the kitchen, from the dinner menu instead, which was not on special for that price savings. Ask to see the manger about what she could do but only received a blank "don't care... read more
Unfortunately the meal my husband and I got tonight was super disappointing. The amount of grease on the burger/buns made it next to impossible to eat, and it was lacking flavor of any kind. The French fries were stale, as well as the cookie cup cake. On a positive note you can tell it was a good cut of bacon.
Business response:
Hi Anderson, Thank you for your feedback. I am very sorry that your visit did not meet your expectations. I never want our guests to leave feeling unsatisfied. Were you able to speak with any of our managers or any of our staff regarding your meals during your visit? Please let me know in a private message so I can discuss this with our staff. I look forward to receiving your message.
Maggie McFly's was probably one of the worst dinners I have ever had. There were flies everywhere, you had to fight them for your meal. It was disgusting. It would have been a little better if the food was good, but it wasn't. I got the steak it was completely raw. When I asked them to fix it they overcooked it until it was dry. Even the sides were just absolutely awful. The staff weren't to nice about the issues. They argued with me about how the food was cooked. My family and I all had issues with are food, they all compl... read more
Business response:
Hello Maya, Thank you for sharing your experience. I am very sorry that your visit did not meet your expectations. I will be sure to communicate these issues to our management so we may improve on our services for all of our future guests. I understand completely why you are frustrated and agree that our staff should be taking great care in regards to how guests' meals are cooked. I can only ask that you might consider giving us another chance in the future to provide you with a superior experience.
Absolutely do not recommend take out. Have gotten take-out from here many times and at least one meal is missing every single time. The salad had several pieces of hair in it. Eating in the restaurant is a better experience, but not by much.
Business response:
Hi Anna, thank you for sharing your experience with us. We are so sorry to hear that you have had a difficult time with our take-out option. Would you mind describing this occurrence in a bit more detail through the private messaging option? We would like to look into this further so we may improve our services for you and all other future guests.
An interesting looking place from the outside that I visited on the recommendation of a local. The menu is big, like Cheesecake Factory big. The idea is to be farm to table in theory where they use local ingredients from small family businesses. Had a real nice adult beverage menu and selection was very good across the board with a few pages dedicated to alcohol alone. So after reading the menu like a child bedtime story I ordered deviled eggs and paella. The eggs were ok..they still had the bite of the fridge which I guess... read more
Business response:
Thank you for your review. We try our best to provide a large menu with all local ingredients to provide the best quality and taste for all of our food and drinks. We're always eager to get feedback, good and bad, as it gives us the opportunity to change or adjust areas our guests feel are lacking. Thank you for giving Maggie McFly's a try and we hope to see you back soon!
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,013 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is open now. It will close at 11:00 p.m.