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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Horrible service, food was terrible and took over 30 mins because we weren't friends with the servers or other workers. The ramen dish came out with noodles that were almost mush and the broth and soup itself wasn't hot. The chicken Caesar salad was mush and the French onion soup was nothing like it used to be, don't waste your time give up on Maggie's, we've tried multiple times because we used to love it here but it's gone under!
Business response:
Hello Rebecca, We are disappointed to hear that you did not receive good service. We will be speaking to our Kitchen Manager about the Ramen, Caesar Salad, and French Onion. The food should not be served this way. We will also reinforce with our staff the importance of giving all of our customers great service - it is our number one priority! Sincerely, Team Maggie McFly's
So my boyfriend and I went for a late dinner. The place was not very busy and at least to me did not look understaffed!? I do not remember ever eating out at Maggie McFlys before so we thought it would be a nice change. It was exceptionally cold where we were seated but did not ask for a change. The drinks were specialty cocktails and they were okay but not the best. The onion rings were the highlight of the night and we wished there were more! The entrees came to the table and did not seem to be same amounts for a dinne... read more
Business response:
Hello, We are very sorry to hear that you were seated in a cold part of the restaurant. Please ask to be moved if that happens again - we never want our guests to be uncomfortable while dining in our establishment. Our Sky High Onion Rings are without a doubt a hit! We are disappointed to hear that the food was not very good and your overall first impression was not Five Stars. We hope that you will give us another chance in the future. When you do, we would love to hear from you again and know how it went. In the meanti... read more
We came in got seated upstairs it seemed pretty busy this Sunday evening we noticed right away our waitress was favoriting another table near us and unfortunately that caused our service to be extremely delayed which we were really unhappy about we ordered a nacho platter it came with beans cheese chips salsa guacamole and sour cream was put on the side as we asked. Ordered a southern chicken sandwich, and ordered a bbq burger both with regular fries. Service was ok we waited about 15,20 minutes to even have a waitress or w... read more
Business response:
Hello Brittany, We are sorry to hear that your experience was not Five Stars! Customer service is of utmost importance to us at Maggie McFly's and this is how not our guests should feel. Every table should receive the same amazing service and should be greeted promptly. We apologize for the poor seating placement under the air vent. If that happens again, please ask to move to another location in the restaurant so you can be more comfortable! If you would be willing to give us another chance, we would love to offer you a ... read more
I don't know what exactly is going on at that place, but this is the second time my order has been delivered wrong or inedible. I ordered the bacon cheeseburger medium rare. Definitely not. I also decided to treat myself to some cheesecake. I figured if it was $8 then it must be good! HOLY CRAP WAS I WRONG. I received a stale, clearly store bought, smashed tiny slice of what smells like feet. Are you guys serious?? Never again. You've lost a patron for life.
Everything here is slightly below average except the prices. We live close by so we really wanted to like this place and gave it multiple tries. We chalked up our past not so good experiences to off nights or just the staff having a bad day. Food quality is low, service is just eh, and prices are too high for what you get. Just seems that as a whole, the staff just doesn't really care. Better off going to some of the spots in Naugatuck like 66 Church, The Hub, or even The Station.
This review is not for the service at all. Both my boyfriend and I went inside the middlebury location to order "takeout" . We went inside and ordered and waited for our food, which mind you came out in a very timely fashion. The restaurant was pretty dead for a Saturday so I actually figured the food would be done quickly. What I didn't figure was when I got home with my order that I would see 3 chicken tenders in my order. 3!!! I paid 12.99 for 3 chicken tenders and a half pound of French fries. I am so disgusted at this r... read more
Business response:
Hello Nicole, We are very sorry that you were not happy with the meal you got for take-out! We are happy to hear that the service you received was good and that the order was ready fairly quickly. The portions and quality of our food should remain constant across all venues - whether for dine-in or take-out. We will be ensuring that all of our meals are properly prepared and served with accurate portions. Best, Team Maggie McFly's
This was by far the slowest service I have ever received here. The help was severely understaffed. The restaurant was packed well over 50% its capacity and did i mention the service was SLOW! My order should've been ready 45 mins ago and I'm still here. Do better Maggie McFlys. I'm so mad right now.
It's unfortunate that I find myself in the position of having to write this review, but I tried my best to avoid it. Have been a Maggie's customer for 15+ years. We go primarily to the Middlebury, CT location, but have also gone countless times to Southbury and Brookfield. Birthdays, graduations, sports celebrations, work dinners, other special occasions- we have gone there probably hundreds of times. We supported the Middlebury location at the start of Covid by regularly getting take out. On 11/1/20, at the Middlebury ... read more
So I just waited 10 minutes at the hostess stand for someone to seat us and no one ever acknowledged us. Walked out. Won't be going back there anytime soon
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,247 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.