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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
The service was great. Establishment was clean. Tuna nachos were great. Burger was dry. Music made me want to smash my head through a wall. It was so sad I couldn't stay.
Our visit wasn't particularly comfortable and this location can use a remodel as the upstairs booths are hard wood and extremely tight. The farm to table burger was very difficult to eat because it was 5 inches tall, and was served on a cutting board making it super messy and awkward. The old fashion cocktail was very wrong, it was made with what tasted like scotch, but didn't want to send it back because it was already very slow to begin with. Our server was friendly but there were many moments we were left idle wondering w... read more
Business response:
Hello Ryan, We are very sorry that you did not have a good experience. We will pass along your suggestion about the booths. We apologize for the inconvenience with the Farm to Table Burger and hope you were still able to enjoy it (based on its taste). If that happens again with your drink, please send it back as we are more than happy to fix something that a customer does not enjoy or is made wrong! Sincerely, Team Maggie McFly's
Wanted to take my mom out for her birthday so I called and put my name down for 7pm. I spoke to a manager since we were a larger group and she said everything was set. Get there and they say they don't have my name and the wait will be 30. So we waited and after 30 min asked how much longer and they said they don't know and they don't have my name down. Meanwhile large parties like ours that were walk ins got sat after a few minutes. Unprofessional and Disappointing.
Tried leaving review on website but would not work. Third time in a row food and service not acceptable. Slow to check back when not busy. Food is a whole another story. Last visit clams and mussels was terrible. Shrimp and scallops far diarrhea was even worse. Scallops non existent and shrimp dried out. Time before was no attention from wait staff. Mac and cheese with lobster was mediocre. Time before burger and sliders overcooked. Will try one more time.
Business response:
Hello Steven, We apologize for the issues with the website. We will look into resolving this as quickly as possible. It is completely unacceptable that you have received poor service three times in a row! Customer service has always been our top priority, and we will speak to our Management Team about this issue. The food should not be such poor quality either. We thank you for your patience and understanding and hope this next visit is much more like that of a Five Star experience. Best Regards, Team Maggie McFly's
The other night, my husband and I went to Maggie McFly's for dinner. The service was all very nice. We thought the hostess & servers were fantastic. The food was good. Was it fantastic? I mean it was standard food. The not-so-great: 1. The parking lot was very dark and I felt unsafe. 2. The restaurant was DIRTY. Like seriously dirty. 3. The menu was stupid long. One reason I never go to Cheesecake Factory (among several) is the menu is TOOOO LONG. Why can't restaurants pick something and do that really well? 4. I ord... read more
Business response:
Hello Tawna, We are very happy to hear you received such tremendous customer service and enjoyed the food. We will definitely reach out to our Middlebury Managers to ensure the restaurant is being kept clean at all times. We hope you will reconsider and keep us in mind for the future! Sincerely, Team Maggie McFly's
stopped in on a cold rainy afternoon. ordered an Irish Coffee. got a cup of coffee in a paper cup ($3.89) a side dish with creamers and sugar and a shot of whiskey ($8.00 for Jameson according to our bill). stunning. Don't order an Irish Coffee. They have no clue.
Business response:
Hello Meg, We are very sorry for the poor service you received when you ordered the Irish Coffee. This is not at all how it should have been presented. We will discuss this immediately with our bartenders and servers to ensure they know how it should be served in the future. Sincerely, Team Maggie McFly's
I came with a friend last night for a nice relaxing evening and good food. I've come to this restaurant many times in the past and watched it go downhill. Last night was the worst. It took over 10 minutes for the waitress to greet us. The restaurant was not really busy I must add. It took another 10 minutes to get water after asking if we wanted drinks. We then ordered French Onion Soup and an entree. It took roughly 15 minutes for the soup to arrive and the cheese on top was not even melted. The soup was served luke ... read more
Business response:
Hello Art. We're sorry to hear the level of the music was too high for you. We're always happy to adjust the music to our guests preference so please feel free to ask a manager to turn it down. Also, we haven't had live bands in about 2 years, and we have no plans as of now to have them moving forward. Thank you for letting us know about your concerns, and we hope to see you again soon!
This used to be my go-to place that I used to love! I would go at least twice a week between dinner, lunch, or drinks with friends. The food is still decent however the wait times and lack of attention from staff is very disappointing. I gave excuses of her covid that ...well, was covid. I gave excuses in the spring 2021 that everyone was short-staffed due to stimulus packages and people staying home. But now?... It's been 40 minutes and we're still waiting to pick up our meals for take out. It'll be quite a few years bef... read more
Business response:
Hello, We are very sorry for the longer than usual wait times. We are currently working as efficiently as possible to prepare food for both dine in and take out customers. Furthermore, we are doing our best to deliver outstanding customer service at all times. Recent staffing issues have put a strain on our business, but we will still do everything possible to address the issues you brought up. Sincerely, Team Maggie McFly's
Was here last night. We sat outside on the patio, it was very nice. However, the Food was just ok, but I ordered a burger w/ brie and fig jam. I specifically told the waitress I wanted more fig jam. The burger arrived with NO jam at all. Also, had to call out the cheese police - hardly any brie cheese at all. It was disappointing to say the least. We paid the bill and left a nice tip. However, my friend wanted a 2nd cup of coffee. Our waitress couldn't be bothered because she got paid. I had to ask another waiter for ... read more
Business response:
Hello Steven, We are very sorry about the issues with your Brie and Fig Burger and the lack of attentiveness or care on the part of your server. We will make sure to reinforce the significance of taking good care of all of our guests - even after they paid the bill. We have passed this along to our Management Team as well so they can be sure this is addressed. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,247 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.