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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
The Middlebury location has seriously gone so down hill within the past year. Every single time I've ordered from here within the past year something is ALWAYS wrong and missing items, and will not refund for it. Their new staff seems untrained. I am a vegetarian and specified this and my order still came with meat, luckily i noticed before i bit into it. Save your time and money and go to the Southbury location.
Business response:
Hi Autumnn! We are extremely grateful for input like this as I am always working with the management team to provide the best experience for our customers. I apologize for their being meat in your vegetarian dish. Here at Maggie McFly's, we take dietary restrictions very seriously. We make it clear to the servers that not only are they supposed to put the item into the computer modified as needed, but they also MUST talk to an expo and kitchen manager in order to make sure the dish goes out properly. I will make sure that th... read more
Did an online order on Mothers Day for curbside pickup due to the Covid virus, placed my order and asked for a 6pm pickup, never got my order until 7pm ( I get it, it was Mothers Day ) by the time I got home, the food was cold ( I live 10 minutes away ) Ordered Baked stuff shrimp and it was the worst I ever had, disgusting, most of it went in the trash along with my Cesar Salad, asked for Cesar Salad dressing and I am not sure what they gave me. The rest of my order was so so. A waste of 58.00
Business response:
Hi Penny, We are extremely sorry for this inconvenience and appreciate your feedback. Hopefully after we can open to the public on May 20th we will see you in again. We really want to make it up to you with an excellent meal and experience. In the mean time, if you'd like to speak with us further please email contact@maggiemcflys.com.
Really disappointed. Trying to support local restaurants. Ordered online at 6:10 and my son got there at 6:50, 5 minutes before the earliest time to order was supposed to be ready. Someone came out to his car THREE TIMES to ask his name. We didn't get food until 7:40. By the time he drove the 15 minutes home, it was completely cold.
Business response:
Hi Mo, We apologize for the inconvenience of your visit, and appreciate your support during this time. As we're sure you can understand with all of the changes that have gone on in the last few weeks, getting into a new normal has been challenging for our staff. We are working hard each day to improve during this crazy time, however we apologize for the poor service you experienced. If you would like to speak with us further, please email contact@maggiemcflys.com. Again, our apologies.
I can't believe how downhill this place has gone. For 10 employees to be walking around while dirty plates are left on tables, and food and old receipts remain all over the floor for over an hour is inexcusable. From the dirty glasses given with lipstick smeared on the rim, the remnants of nachos found on our table as we are eating (olives and chicken pieces), fruit flies flying all around us trying to get into my friend's overpriced "house Cabernet" at $11.25 (and it wasn't even Josh), let's just say I am embarrassed for ev... read more
Business response:
Hi Daphne, thank you for bringing this to our attention. We apologize for your experience and can assure you we will look into this. We take overall cleanliness very seriously and always want our guests to have a comfortable experience. We're sorry that this was not the case for you. We will take the proper steps of action to make sure these issues are quickly resolved. Thank you again for your feedback, it is always appreciated.
Can't begin to even describe the experience here. Horrible callous bartender probably one of the rudest I have ever encountered. We had originally planned to stay for dinner but had to leave. What is funny is I recommended this place to the group I was with as years back when I lived in the area I was here two nights a week. Now having moved back gotta find someplace else. Still reeling, still wondering what happened
Business response:
Hi Deane, I'd like to offer my sincerest apologies for this experience. We hold our staff to a high standard and expect they give every guest the best experience possible, so this is dissapointing. I'd like to look into this situation further so I can take the proper steps to ensure this doesn't happen again. Please feel free email me at contact@maggiemcflys.com so we can further discuss your visit. Again, my apologies and I hope you to hear from you soon.
I have multiple concerns about the décor of this establishment. Columns of granite at the entrance lead you to believe that this may be a five star restaurant, but then upon entering, you find a large tiki bar framed by two large palm trees. Cool? A surprise Polynesian motif. Not quite what I was expecting, but wait--are those Native North American totem poles serving as pillars to the balcony? There are canoe frames bolted to the ceiling alongside a WW1 fighter plane and a very old race car. A cherub chandelier allusive to... read more
Business response:
Hello Pip, I'm sorry to hear that you didn't enjoy the decor. We do not have a particular theme and in our opinion, that is the theme. We have an assortment of different quirky elements that have added to the charm of this location for over twenty years. We understand that it may not be for everyone. As for the salt and pepper shakers, that is certainly unacceptable and I will have our staff make sure that they are cleaned straight away. We always want our guests to enjoy their experience and we do apologize that this detra... read more
Not the best service. The menu is too big as it takes forever to flip through. The food is very over priced. I would say just to go for the drinks, but the last time I went the bar was dirty. Instead of cleaning it, the bartender just put napkins down. It's too bad because there really aren't too many options in the area, unless you go downtown.
Business response:
Hi Francis, I'm sorry to hear that you did not receive excellent service as we always want to provide a memorable experience for our guests. We also maintain a great health inspection record in regards to the cleanliness. Our bartenders are trained to take pride in the cleanliness of the bar area and are always cleaning when not making drinks or tending to guests so I'm very surprised to hear that a mess was cleaned only with napkins. I will address this with the team. All of our menu items are prepared from scratch and mos... read more
I ordered a cauliflower crust pizza. It was 18$ and what I got was a 9" inch tiny cold pizza (wasn't even kept war for us to pick up) and the crust wasn't even made with cauliflower. Disappointing.
Business response:
Hi JC, I'm sorry that you didn't enjoy the Margherita Pizza with cauliflower crust. I can see in the photo, that it is most definitely our cauliflower crust option. It does taste very similar to regular pizza crust, which does make it a great alternative to regular crust, but it does shrink a bit more when put into the oven to cook. The Margherita is a specialty pizza and adding the cauliflower crust is an additional charge. We try to base our pricing fairly on the local ingredients we use along with overhead costs and I a... read more
You know I wish I could give this place more stars. Compared to the other destinations, the original is severely lacking in flavor. Ordered chicken Marsala from Middlebury Maggie's tonight. I first had it at the Buckland Mall location and it was fantastic! They even gave breadsticks with the meal. Expecting the same meal quality in Middlebury location and was disappointed. They didn't make the sauce right. Tastes like they tried to substitute something. Doesn't taste sweet like it should. Looks darker like gravy rather than ... read more
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,152 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is open now. It will close at 11:00 p.m.