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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Middlebury Conn. I really wanted to like this restaurant. It has great atmosphere but I was so disappointed in service and food. There was an unmanned hostess station when we arrived but we were happy to sit at the bar. My husband ordered a Budweiser and the bottle gushed out when bartender opened it/ cooler could be too cold. No big deal but it sprayed both of them. I ordered a margarita on the rocks. Surprised at small size of glass. We were ignored for a while but the bartender eventually came and took order- onion soup ... read more
Business response:
Hi Danie, Thank you for sharing this feedback with me. I apologize that your visit was not up to par. We can certainly address the issues that you shared with us and are sorry that this hindered your experience. We appreciate all feedback, as it helps us to grow and improve. I can assure you that this will be addressed appropriately. Thank you for giving us the opportunity to learn from your visit.
Was there last night some what busy waited 25 min for a $12.50 martini that was room temperature in a snifter glass . Ordered the rib eye Oscar style and ended up with a NY strip that had a intense ammonia smell from the decomposing crab meat that was on top of a awful broken hollandaise sauce . To add my sautéed broccoli never came out . When I asked for a manger I got a eye roll from a overwhelmed server . Manager was very nice offered my a new steak ... but still got a NY strip instead of the ribeye and was terribly ... read more
Business response:
Hi Thomas, I do apologize that you had a poor experience and I can assure you that we would never serve you spoiled food. Our managers have assured me that they spoke with you several times about the issues and after remaking the dish, we removed it from your bill. We only use the freshest of ingredients and take our duty to the public in regards to health and safety. We do apologize that it was not up to your expectations or if you did not like the taste, but we did do our very best to accommodate your requests.
If I could give them less than 1 star I would. They have the worst customer service. We should have left them the guy who took our drink order said I'll get your drinks so you won't die of thirst. We patiently waited as several waitresses passed our table without even making eye contact. after 40 minutes we left cash on the table for drinks and walked out. NEVER TO RETURN.
Business response:
Hi Julie, I am sorry that you were not able to dine with us and I am disappointed to hear that you were not greeted by your server. Would you be able to send a direct message with a description of the server you spoke with along with the date and time of your visit? I'd like to look into this a bit further and any information that you might be able to provide me with to better identify what went wrong here would be extremely helpful.
Went for my grandmas birthday with my mom and aunts. Didn't realize this could be worse than their Brookfield location! Server basically ignored us, 4 empty glasses, didn't see her until we were finished with our entrees, and had to ask for refills! My aunts pizza came out cold and we were half way done with our food before the manager even came out with the reheated pizza. My mom was then served COLD coffee! It certainly was not busy enough for us to be totally ignored. As a server I know what good service is about.....and ... read more
Business response:
Hi Erica, I'm sorry to hear that your last visit with us was not a great one. I do hope you were able to let an on-staff manager know about your issues with the food and service so that they could address it. We always want our customers to leave happy and we apologize that that was not the case when you left. Please rest assured that I will speaking with our team about the issues you discussed, as it is very important to us to make sure we are learning from our mistakes.
I've tried coming here on 4 different occasions because before I make a review I like to give the benefit of the doubt. I have received horrible service every time I went. For some reason the servers forget that people need utensils to eat. The food has never been anything close to a big deal. Do not order the nachos because they're horrible.. Overall they have the Cheesecake Factory prices but not the quality. I was very disappointed as 2 years I came here often and never had issues. It seems to especially be an issue with... read more
Business response:
Hi Jennifer, I do apologize that you have not had good experiences during your last few visits. I can certainly understand why you would be disappointed after not receiving good service and not enjoying your meals. I do hope that you were able to communicate these issues with food and service to our on-site management staff. We always want to make sure that we address any issues before you leave and I am sorry if this was not the case. We try to fairly price our items based on the locally sourced ingredients that we use in ... read more
My friend and I went to Maggie's last Thursday just to get some drinks. We ordered Azul tequila as well as Patron Reposada- both a double shot. When the bartender handed us the patron reposado I was immediately confused because it was clear, when it should be light brown. I thought maybe it was a little bit lighter because they had shaken it with ice. Once I tasted it, I immediately knew it was not Patron Reposada. I told the bartender, but she assured me it was. I tasted it again and I knew it was not. I let her know this a... read more
Business response:
Hi Jenn, I want to apologize for your poor experience regarding the tequila you had. We do not alter our alcohol in any way, how it is delivered to us is how it is served. Occasionally, when you do reach the bottom of the bottle, tequila can look and taste differently than opposed to a freshly opened bottle. I am sorry that this was handled poorly and we will use this as a learning tool on how to better handle these types of situations in the future.
We felt like an inconvenience since the moment we stepped in your place. Interesting stretch of the truth. That's not even close to what he actually said. After being standing there. Waiting to be seated even after having a reservation..She is lying to you about what actually happened to save her skin from a bad customer service.
Business response:
Hi Carol, There seems to be some missing information in your review. When you arrived, we had a medical emergency upstairs. Our manager stated to you and your party that she was going upstairs to check to see if there was a table for you. At this point, a male in your party said, "Yeah, you better do your f*****g job." It was at this point you were asked to leave. We do not tolerate this sort of behavior towards our staff and anyone who behaves in this manner will be asked to leave. Edit: The manager did not relay the infor... read more
I've stopped going there because every time there's something wrong. This last time I went with my family after a funeral. There were four of us. Three meals cane and the fourth was pretty late. When I asked about it the waitress said she just found out that they were out of it. Sometimes I had an alright meal but it was at someone else's expense. I've never been at a table that got the correct food in an acceptable time.
Business response:
Hi Josh, I apologize that your visits have not gone as smoothly as they should have. I completely understand why you would be frustrated after having an issue each time you visit. I will be passing this along to our team to let them know that we need to address these issues to make sure we are providing only the best service. I'm sorry that we fell short and I hope we can earn your trust back in the future.
I've been coming here almost every since they carried the impossible burger. The pretzel bun is good as well as the fries. For the last month or so, I've called a few times and they have been out of it. The last two times I've ordered this burger, the patty looked much different (very small about half the size of the bun) and shaped like a hockey puck. I've had the impossible burger many times and what I have received my last two orders tastes very different and not as good. It appears to be different perhaps another brand. ... read more
Business response:
Hi Joseph, I apologize for letting you down. We have had issues maintaining the demand for the Impossible burger ever since Burger King has brought it onto their menu. In between, we have been replacing it with another plant-based burger, the Beyond Burger. All staff members were told to make guests aware of this change if a customer was to order an Impossible burger. We could not get new menus printed quickly enough to state that we will serve the Impossible burger when possible, but when it is not possible to obtain, we w... read more
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,152 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is open now. It will close at 11:00 p.m.