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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I have multiple concerns about the décor of this establishment. Columns of granite at the entrance lead you to believe that this may be a five star restaurant, but then upon entering, you find a large tiki bar framed by two large palm trees. Cool? A surprise Polynesian motif. Not quite what I was expecting, but wait--are those Native North American totem poles serving as pillars to the balcony? There are canoe frames bolted to the ceiling alongside a WW1 fighter plane and a very old race car. A cherub chandelier allusive to... read more
Business response:
Hello Pip, I'm sorry to hear that you didn't enjoy the decor. We do not have a particular theme and in our opinion, that is the theme. We have an assortment of different quirky elements that have added to the charm of this location for over twenty years. We understand that it may not be for everyone. As for the salt and pepper shakers, that is certainly unacceptable and I will have our staff make sure that they are cleaned straight away. We always want our guests to enjoy their experience and we do apologize that this detra... read more
Not the best service. The menu is too big as it takes forever to flip through. The food is very over priced. I would say just to go for the drinks, but the last time I went the bar was dirty. Instead of cleaning it, the bartender just put napkins down. It's too bad because there really aren't too many options in the area, unless you go downtown.
Business response:
Hi Francis, I'm sorry to hear that you did not receive excellent service as we always want to provide a memorable experience for our guests. We also maintain a great health inspection record in regards to the cleanliness. Our bartenders are trained to take pride in the cleanliness of the bar area and are always cleaning when not making drinks or tending to guests so I'm very surprised to hear that a mess was cleaned only with napkins. I will address this with the team. All of our menu items are prepared from scratch and mos... read more
I ordered a cauliflower crust pizza. It was 18$ and what I got was a 9" inch tiny cold pizza (wasn't even kept war for us to pick up) and the crust wasn't even made with cauliflower. Disappointing.
Business response:
Hi JC, I'm sorry that you didn't enjoy the Margherita Pizza with cauliflower crust. I can see in the photo, that it is most definitely our cauliflower crust option. It does taste very similar to regular pizza crust, which does make it a great alternative to regular crust, but it does shrink a bit more when put into the oven to cook. The Margherita is a specialty pizza and adding the cauliflower crust is an additional charge. We try to base our pricing fairly on the local ingredients we use along with overhead costs and I a... read more
You know I wish I could give this place more stars. Compared to the other destinations, the original is severely lacking in flavor. Ordered chicken Marsala from Middlebury Maggie's tonight. I first had it at the Buckland Mall location and it was fantastic! They even gave breadsticks with the meal. Expecting the same meal quality in Middlebury location and was disappointed. They didn't make the sauce right. Tastes like they tried to substitute something. Doesn't taste sweet like it should. Looks darker like gravy rather than ... read more
Middlebury Conn. I really wanted to like this restaurant. It has great atmosphere but I was so disappointed in service and food. There was an unmanned hostess station when we arrived but we were happy to sit at the bar. My husband ordered a Budweiser and the bottle gushed out when bartender opened it/ cooler could be too cold. No big deal but it sprayed both of them. I ordered a margarita on the rocks. Surprised at small size of glass. We were ignored for a while but the bartender eventually came and took order- onion soup ... read more
Business response:
Hi Danie, Thank you for sharing this feedback with me. I apologize that your visit was not up to par. We can certainly address the issues that you shared with us and are sorry that this hindered your experience. We appreciate all feedback, as it helps us to grow and improve. I can assure you that this will be addressed appropriately. Thank you for giving us the opportunity to learn from your visit.
Was there last night some what busy waited 25 min for a $12.50 martini that was room temperature in a snifter glass . Ordered the rib eye Oscar style and ended up with a NY strip that had a intense ammonia smell from the decomposing crab meat that was on top of a awful broken hollandaise sauce . To add my sautéed broccoli never came out . When I asked for a manger I got a eye roll from a overwhelmed server . Manager was very nice offered my a new steak ... but still got a NY strip instead of the ribeye and was terribly ... read more
Business response:
Hi Thomas, I do apologize that you had a poor experience and I can assure you that we would never serve you spoiled food. Our managers have assured me that they spoke with you several times about the issues and after remaking the dish, we removed it from your bill. We only use the freshest of ingredients and take our duty to the public in regards to health and safety. We do apologize that it was not up to your expectations or if you did not like the taste, but we did do our very best to accommodate your requests.
If I could give them less than 1 star I would. They have the worst customer service. We should have left them the guy who took our drink order said I'll get your drinks so you won't die of thirst. We patiently waited as several waitresses passed our table without even making eye contact. after 40 minutes we left cash on the table for drinks and walked out. NEVER TO RETURN.
Business response:
Hi Julie, I am sorry that you were not able to dine with us and I am disappointed to hear that you were not greeted by your server. Would you be able to send a direct message with a description of the server you spoke with along with the date and time of your visit? I'd like to look into this a bit further and any information that you might be able to provide me with to better identify what went wrong here would be extremely helpful.
Went for my grandmas birthday with my mom and aunts. Didn't realize this could be worse than their Brookfield location! Server basically ignored us, 4 empty glasses, didn't see her until we were finished with our entrees, and had to ask for refills! My aunts pizza came out cold and we were half way done with our food before the manager even came out with the reheated pizza. My mom was then served COLD coffee! It certainly was not busy enough for us to be totally ignored. As a server I know what good service is about.....and ... read more
Business response:
Hi Erica, I'm sorry to hear that your last visit with us was not a great one. I do hope you were able to let an on-staff manager know about your issues with the food and service so that they could address it. We always want our customers to leave happy and we apologize that that was not the case when you left. Please rest assured that I will speaking with our team about the issues you discussed, as it is very important to us to make sure we are learning from our mistakes.
I've tried coming here on 4 different occasions because before I make a review I like to give the benefit of the doubt. I have received horrible service every time I went. For some reason the servers forget that people need utensils to eat. The food has never been anything close to a big deal. Do not order the nachos because they're horrible.. Overall they have the Cheesecake Factory prices but not the quality. I was very disappointed as 2 years I came here often and never had issues. It seems to especially be an issue with... read more
Business response:
Hi Jennifer, I do apologize that you have not had good experiences during your last few visits. I can certainly understand why you would be disappointed after not receiving good service and not enjoying your meals. I do hope that you were able to communicate these issues with food and service to our on-site management staff. We always want to make sure that we address any issues before you leave and I am sorry if this was not the case. We try to fairly price our items based on the locally sourced ingredients that we use in ... read more
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,247 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.