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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Not impressed with how down hill this restaurant has gone. I have celiac, and told them my dinner was for a gluten allergy (easier to understand). I got my dish with gluten free pasta (supposedly). It tasted firm and I thought it was cooked well. I got very sick. It was either regular pasta or gluten free pasta cooked in the same water. I got shrimp and scallops, and for 30.00 I got bay scallops. They were clearly frozen. Also, they were was little alcohol in our drinks (if any). Service was very slow, and they clearly forgo... read more
Business response:
Hi Katie, Thank you for bringing this to our attention. We want to apologize for the bad experience you had dining with us. We take allergies very seriously and we will contact the managers of the restaurant about what happened so it doesn't happen again. Best, Team Maggie McFly's
Ordered food to be delivered. The apple crisp "dessert" was three pieces of apple. Not worth $8.
With two starving girls while driving back from AAU basketball, we figured the original Maggie's was a safe (if uninspired) bet. Man we're we wrong. I'll preface the rest of this by saying that I grew up in Naugatuck, and I've been periodically stopping into this particular restaurant for 25 plus years. Our server, Whitney, tried to play the cool server card by not writing anything down. She promptly forgot my drink order. When I told her what it was, she disappeared for ten plus minutes, and returned without it again. ... read more
Business response:
Hello Will, We apologize for the long wait to receive your drinks and for the food that was not that good. All employees should be writing down all orders and promptly getting the cusotmer their order. The food should be fresh and flavorful! Thanks for letting us know about these problems as we will strive to improve for the future. All the Best, Team Maggie McFly's
I go to Maggie's once a week or so but the Glastonbury location. Always order the same meal. Today I got it and it was maybe 1/4th of the normal portion at the Middlebury location. Pointed it out to our server who told her manager but nothing was done at all. Didn't even bother talking to us or offering something. Overall very disappointing and left me feeling just as hungry. Not a cheap meal either. Our waitress was absolutely amazing though!
Business response:
Hello Nathalie, Thank you for your business and patronage at our Glastonbury location! We apologize for the inconsistency with the change in portion size. If you came around lunch time, the server might have accidentally input the lunch portion instead of the dinner portion which is a smaller size. Was this feedback for our Glastonbury location too? Or was it for our Middlebury location (this is our Middlebury Yelp review page)? Thanks, Team Maggie McFly's
Placed an order for pickup. Was given a time of 7:12 so I drove to the restaurant. At 8:15 I left because it was 15 degrees outside and my food STILL WASNT READY. It wasn't ready for TWO HOURS after I placed my order. Two hours for two simple meals. You mean to tell me they'd make a sit down customer wait two hours for their food? Never did get dinner. I'd rather eat fast food than ever give this place my hard earned money again.
The service was great. Establishment was clean. Tuna nachos were great. Burger was dry. Music made me want to smash my head through a wall. It was so sad I couldn't stay.
Our visit wasn't particularly comfortable and this location can use a remodel as the upstairs booths are hard wood and extremely tight. The farm to table burger was very difficult to eat because it was 5 inches tall, and was served on a cutting board making it super messy and awkward. The old fashion cocktail was very wrong, it was made with what tasted like scotch, but didn't want to send it back because it was already very slow to begin with. Our server was friendly but there were many moments we were left idle wondering w... read more
Business response:
Hello Ryan, We are very sorry that you did not have a good experience. We will pass along your suggestion about the booths. We apologize for the inconvenience with the Farm to Table Burger and hope you were still able to enjoy it (based on its taste). If that happens again with your drink, please send it back as we are more than happy to fix something that a customer does not enjoy or is made wrong! Sincerely, Team Maggie McFly's
Wanted to take my mom out for her birthday so I called and put my name down for 7pm. I spoke to a manager since we were a larger group and she said everything was set. Get there and they say they don't have my name and the wait will be 30. So we waited and after 30 min asked how much longer and they said they don't know and they don't have my name down. Meanwhile large parties like ours that were walk ins got sat after a few minutes. Unprofessional and Disappointing.
Tried leaving review on website but would not work. Third time in a row food and service not acceptable. Slow to check back when not busy. Food is a whole another story. Last visit clams and mussels was terrible. Shrimp and scallops far diarrhea was even worse. Scallops non existent and shrimp dried out. Time before was no attention from wait staff. Mac and cheese with lobster was mediocre. Time before burger and sliders overcooked. Will try one more time.
Business response:
Hello Steven, We apologize for the issues with the website. We will look into resolving this as quickly as possible. It is completely unacceptable that you have received poor service three times in a row! Customer service has always been our top priority, and we will speak to our Management Team about this issue. The food should not be such poor quality either. We thank you for your patience and understanding and hope this next visit is much more like that of a Five Star experience. Best Regards, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,152 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is open now. It will close at 11:00 p.m.