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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
There was a little bald guy who was supposed to serve me but he never returned with my water so I went inside and sat at the bar. Idr her name for some reason I want to say Trina (probably not lol) but she was cool, I told her about her coworker and she made sure I was straight at the bar as far as drinks. I ate Mac n cheese bites which were good but that's all I really had cuz the rest of my food was late as hell coming out so I sent it back and left, NEVER TO RETURN AGAIN! The star goes to the bartender although she deserv... read more
Business response:
Hello MiMi, We are very sorry for the poor experience! Customer service is our top priority at Maggie McFly's. We will discuss this with our Springfield Management Team immediately. Sincerely, Team Maggie McFly's
There was a little bald guy who was supposed to serve me but he never returned with my water so I went inside and sat at the bar. Idr her name for some reason I want to say Trina (probably not lol) but she was cool, I told her about her coworker and she made sure I was straight at the bar as far as drinks. I ate Mac n cheese bites which were good but that's all I really had cuz the rest of my food was late as hell coming out so I sent it back and left, NEVER TO RETURN AGAIN! The star goes to the bartender although she deserv... read more
Business response:
Hello MiMi, We are very sorry for the poor experience! Customer service is our top priority at Maggie McFly's. We will discuss this with our Springfield Management Team immediately. Sincerely, Team Maggie McFly's
I've visited this place for the first time recently and it's definitely my LAST. Let's start with the food absolutely horrible, it was cold and not flavorful. The staff seemed very busy and the managers were just walking around not helping, stopping by tables with the worst attitudes and fake smiles. I sat in the back where I could see into the kitchen and an older white man was in the kitchen picking through the food with his hands and also saw roaches and unfortunately I seen all this after already eating the food. This is... read more
Business response:
Hello Korie, We are extremely sorry about the poor experience you had at our Springfield location. The food should never be cold and should always be full of flavor. The managers should be helping the servers out where necessary and ensuring a positive guest experience! We will address all of these issues with our Springfield Management Team. Sincerely, Team Maggie McFly's
Went last Sunday and didn't have a great experience. Service was slow and sucked. The food tasted bland and like it was heated in the microwave. But what really put a bad taste in my mouth was witnessing the manager yelling at his staff when they were clearly overwhelmed and in need of help. (Side note: I also think I saw a roach by the smoke machine ). Overall Everything that could go wrong with my experience, did. I don't think I'll be back any time soon.
Business response:
Hello Sally, We are sorry about the slow service and the issue with the manager! We will work with our Team and our Kitchen Manager to address all of these issues. The food is not heated up in the microwave as we make all of our dishes fresh in house. Thank for letting us know about these problems. We will make sure to promptly resolve them. Sincerely, Team Maggie McFly's
The food is average not the greatest if I'm being honest. I tried the pizza there and it was pretty soggy. If you want better food and drinks then just a walk a few doors down to yard house. Maggie's is not my favorite at all.
Business response:
Hello Monica, We are disappointed to hear that you did not have a good experience at our restaurant. The pizza should not be soggy and the food should be prepared hot and fresh. We will work to improve this for the future. Sincerely, Team Maggie McFly's
One star for cleanliness and one for drinks. Unfortunately, the atmosphere is pretty standard for a sports bar, the service was lacking, and the food was mediocre at best. We tried the buffalo dip, which came out with the grease of the cheese on top of the cheese itself. We also ordered the garbage burger, which was ok. The paella was the worst, though, as it looked like the items were all cooked separately and then thrown together in the pan, reheated and served. The sauce tasted like canned tomato sauce, the seafood was ru... read more
Business response:
Hello Kathlyn, We are very sorry that this was the experience you had at our Springfield location. Nothing about your visit exemplifies how we strive to operate on a daily basis at Maggie McFly's! All aspects of the restaurant should be clean, customer service should be a top priority, and the food should be prepared with good flavor and quality. We will discuss all of these issues with our Springfield Management Team and Executive Chef to make sure they are going to be promptly addressed. Sincerely, Team Maggie McFly's
I would give them a zero if possible. I am so disgusted with the service we received. My family and I went on a Sunday night and there were probably around 10 people in the whole restaurant, so not busy at all. The hostess sat us in a timely manner but after that we were pretty much nonexistent to the servers. After 20 minutes we asked the hostess who was waiting on our table and she went to get someone but at the point why would we want to spend money on a place that obviously doesn't care about customer service. This ... read more
Business response:
Hello Demetria, This is completely unacceptable that this happened. The server should have promptly greeted you and a guest should never walk out as a result of the lack of service. We will make sure all of our staff is attentive and prompt moving forward! Regards, Team Maggie McFly's
I've ordered from Maggie McFly's before but nothing was close to how horrible this order was. Not only was the order running behind (which I'm not typically worried about) but the food was so soggy, cold and unappetizing that I couldn't even imagine feeding this to an animal! Why would you EVER think to deliver chicken and WAFFLES with sauce on it? Unless it's pasta, it's obvious it won't hold up well! I'm pretty disgusted and unfortunately I have a timed lunch schedule so I will be hungry for the day :(
Business response:
Hello Chanel, We are very sorry about the issues with the chicken and waffles! The sauce should have been put on the side so it did not saturate and ruin the waffles. This will not happen again! Thanks for bringing it to our attention. Sincerely, Team Maggie McFly's
I wanted to try this restaurant because I saw a review of it on TicTok and it was highly recommended. I was happy it wasn't crowded the day we went. Our server was awesome! He made every attempt to make the experience better but the food and drinks were a disappointment. First, they have the biggest menu with a range of options. But I remembered what some cooking shows say about restaurants with A-LOT of options. Second, I wanted to try their whisky and margarita flights. Both were still advertised on the menu but they weren... read more
Business response:
Hello Amanda, We are very sorry that you did not enjoy the flights you tried or the food you ordered. We will discuss these issues with our Springfield Management Team and Executive Chef. The Margarita flight should be prepared with the accurate amount of liquor and the pot roast should be flavorful, moist, and tender. The jambalaya should be full of flavor, seasoning, and spice. Thank you for letting us know about your experience. We will make sure to improve for the future. We are happy to hear that the customer service... read more
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,729 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is closed now. It will open at 11:00 a.m.