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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Having a work luncheon, I ordered the Thai lettuce wraps. I noticed a piece of black hair under the lettuce. When I received my bill, my food was not discounted. The manager came to me and told me it was the root of the lettuce. He gave me a $4 discount which was ridiculous. It was a piece of hair! 1/25/2023
Business response:
Hi Veronica, We are so sorry about the piece of hair in your thai lettuce wrap and the poor service you received! We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's. Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! Sincerely, Team Maggie McFly's
I wanted to like this place so much! I've visited their location in CT and remember wishing they had a location near Washington DC. On the upside, it was very easy to get a table. Staff is friendly. The quality of the food is pretty good. That said.... I visited twice in one weekend (hoping the place would redeem itself on the second visit). We ordered the Bee's Knees, a beer, Buffalo chicken dip, and the mixed salad. The second time it was a beer, a Bee's Knees, Reuben egg rolls, and the steak and shrimp and later a glass... read more
Business response:
Hi Christina, We want to apologize for the bad experience you had in our Springfield location. Customer service and satisfaction are always a top priority at Maggie McFly's! We will be in contact with our Management Team to review what happened and ensure the proper steps are taken to prevent this from happening again! We would like to extend an offer to you for a Gift Card to atone for all of your inconveniences. Please send an email to contact@maggiemcflys.com with your name and address so we can send one out to you as so... read more
I was really dissatisfied with my most recent order this evening. I had it delivered via DoorDash. 4 things were wrong in just this one order. I didn't receive my green beans, I didn't receive my cake, they sent the wrong potatoes and my steak wasn't cooked as requested. Not sure I'll be ordering again.
Business response:
Hi Kel, We're so sorry to hear that our service was not up to standard on your most recent order. Customer service is always our top priority and we're so sorry we let you down. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Food was prepared poorly and was not fresh. The ribs were over-cooked and in places had the consistency of jerky. Overall the food was very greasy as well and lacked flavor.
Business response:
Hello Michael, We are sorry that you were not able to enjoy your meal! Were you able to speak with a team member to have them remake it for you or get you something else to eat!? We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! Sincerely, Team Maggie McFly's
I can only review my experience, which does not include drinks or food. We went there for happy hour and read online that discounted prices were only available in the bar. Since it was my first time there, I asked an employee if the booths and tables around the perimeter of the bar area were considered the bar. She told me yes and gave me a menu. The menu has many pages, but I didn't see the menu for happy hour. The bartender pointed to the bar and told us that we had to move the two yards to the bar seat in order to get the... read more
I used to like these folks more, but their quality has gone down considerably in the past year or two. I just have the one video, but I wish I took more pictures from our meal last night, it was unbelievably sad. -Water had white debris in it -Another glass was clearly cracked all the way around -The chicken dumplings had a long white hair in it -Their cocktails are mediocre... Stick to beer and wine
At 1pm on a football Sunday, Yard House was packed so we decided to try Maggie Mcfly's. We sat at the bar, where there were only a handful of customers. The sole bartender seemed stoned out of his gourd. He gave us one menu, which is weird given their menu has about 15 pages of choices. Then bartender spent almost all of his time on the other side of the bar. We had to wave him over three times. Unsurprisingly, the food was below average. We'll never go back. It's a shame because it's a nice space.
I thought it looked interesting. This is my second visit here but the first one didn't go so well. It was a few months ago. Anyway first visit I didn't leave a review but I ordered a salad and the dressing was off (did not carry French which is my preference). My husband had a burger and wasn't thrilled. I said well let's try it again. We were seated fairly fast. Nobody came for a bit. 5 min or more later another couple was seated and the waiter came by and introduced himself and asked about drinks/appetizers, then turne... read more
Business response:
Hi Sue, We sincerely apologize for the experience you had in our Springfield location. We reached out to our Kitchen Managers to ensure that the food quality is to standard. We will be sure to address this issue and hope you will give us another chance! Best, Team Maggie McFly's
Went to Maggie's for an early birthday dinner. Wait wasn't too long. Service was okay. Order the quinoa salad delicious also order the simply salmon with broccolini and brown rice and that came with a side of hair. We notified our waiter who in turn notified the manager who was on duty Brenna, I believe that was her name. My guest felt uncomfortable with his food and in return asked the waiter to take it back, which is understandable. Brenna, the manager walks over to our table and says "what's up" as if we are friends. We... read more
Business response:
We are sorry to hear about your experience, Eboni. We appreciate you reaching out and are sorry to learn that our food and customer service has fallen short of the level you deserve, especially when celebrating your Birthday. We always want to take the time to learn from our mistakes and identifying the cause of the issue would be the first step in making sure we are doing whatever we can so that it doesn't happen again. We appreciate you bringing this to our attention and will address these issues with the team immediately ... read more
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,831 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is open now. It will close at 11:00 p.m.