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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Good food. Terrible service. ordered champagne and it was served in a dirty wine glass.
Business response:
Hello Amy, We're truly sorry to hear about the disappointing experience you had with our service during your recent visit. Providing excellent service and a clean dining environment are top priorities for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. ... read more
We ate here for a special occasion in March 2024. The service was good, but the food was not. We were very disappointed in the food.
Business response:
Hello Steve, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our service satisfactory during your special occasion visit. However, we're deeply sorry to learn that the food did not meet your expectations. Your satisfaction is important to us, and we apologize for falling short in delivering a memorable dining experience. Please know that we take your feedback seriously and will address the concerns raised with our culinary team to ensure improvements are made where necessary. ... read more
Wandered into this place for the first time looking for a burger with my friend... to our surprise it was welcoming, clean, and nice. The menu was amazing and we were so excited about what we were going to get. I opted for the protein bowl with steak- well done. I don't usually order steak well done but I don't trust red meat at places not a steakhouse. As we are ordering we notice a belligerent patron on the other side of our booth having an argument at his table- yelling and repeatedly saying "suck my dick...". Our waitre... read more
Business response:
Hello Aiyah, We sincerely apologize for the disappointing experience you had during your recent visit to our restaurant. Your detailed feedback is deeply concerning, and we appreciate you taking the time to share your concerns with us. First and foremost, we apologize for the disruptive behavior of one of the other patrons. This is not the atmosphere we aim to provide, and we understand the impact it had on your dining experience. We will address this issue with our staff and explore ways to handle such situations more effe... read more
So let's hop right in as I'm just leaving as we speak, heck I started this review still at the table. Although it was crowded, we got seated right away. The table we were seated had a tattered booth seat with tape that still did NOT cover the HUGE HOLE. (I'm very visual so this was displeasing to me). Even our waiter had on a black undershirt full of cat hairs. Scared one of them may fall in our food when she leaned over the table... Customer service: was MID at best, she was rushing the entire time, if we had a question we ... read more
Business response:
Hello O, Thank you for taking the time to share your detailed feedback about your recent dining experience with us. We sincerely appreciate your honest comments and would like to extend our apologies for any aspects that did not meet your expectations. We are genuinely sorry to hear about the condition of the booth seat and the inconvenience it caused. Your visual experience is important to us, and we assure you that we will address the issue with the seating immediately. Additionally, we apologize for any concerns regardin... read more
Ordered dinner for 3 via Uber. After 40 minutes they cancelled the order with they couldn't finish the order. What a load of garbage. Can not recommend this place.
Business response:
Hello Bob, We sincerely apologize for the inconvenience you experienced with your recent Uber Eats order from our restaurant. We understand how frustrating it must have been for your dinner plans to be disrupted, and we want to express our deepest apologies for any inconvenience caused. Please be assured that we value your feedback, and your experience will be shared with our team to address any issues and improve our service. We strive to provide a positive dining experience for all our customers, and we regret that we fel... read more
The food was amazing but the service was awful. The restaurant was slow/ only three other tables had people at them. It took 45 minutes to have desserts brought out (ice creams and sliced pre-made cake). From the time we were seated to leaving it was 2.5 hours. The food was great and definitely large servings.
Business response:
Hello Shay, Thank you for taking the time to share your recent dining experience with us. We're delighted that you enjoyed our amazing food and appreciated our generous portion sizes. However, we're truly sorry to hear that the service did not meet your expectations. A 45-minute wait for desserts is not reflective of the level of service we strive to provide. We hope you'll consider giving us another opportunity to provide you with a more seamless and enjoyable dining experience. Your satisfaction is important to us, and we... read more
I would not recommend this place to anybody. The food did not taste good at all the floors were dirty and the whole place smelled like marijuana. And the service was as crappy due to the fact that when our problems were brought up to the manager he denied everything
Business response:
Hello Dylan, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Why is the kitchen always closed. Always even well before their "we stop serving food an hour early rule" I've tried calling and placing orders online and it's always the kitchen's closed. Why don't you close the restaurant and then we won't need to worry about if you're serving food. In general I try to eat here because it's better than something from a drive thru but the price and limitations make it hard to even be a patron. Maybe I'll make the 3pm senior early bird dinner specials they have. Sincerely, Hungry after ... read more
Business response:
Hello Kyle, Thank you for brining this to our attention. We sincerely apologize for any inconvenience caused by our kitchen's early closure, especially when it doesn't align with our stated serving hours. We're actively working to address this issue to ensure our customers have consistent access to our food offerings during our advertised service times. We'd love the opportunity to make it right. If you do decide to join us again, we'll do our best to ensure it's an enjoyable experience for you. Sincerely, Team Maggie McFl... read more
Service is awful. They were not even busy and we couldn't get a server to bring us water. Many servers walked passed us and didn't say anything. Awful
Business response:
Hello Evelin, We're truly sorry to learn about the disappointing experience you had at our restaurant. Please accept our sincerest apologies for the unacceptable level of service you encountered during your visit. What you described does not reflect the standard of hospitality we aim to provide to our guests. Thank you for bringing this to our attention, and we hope to have the chance to make things right for you. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,831 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is open now. It will close at 11:00 p.m.