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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I would not recommend this place to anybody. The food did not taste good at all the floors were dirty and the whole place smelled like marijuana. And the service was as crappy due to the fact that when our problems were brought up to the manager he denied everything
Business response:
Hello Dylan, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Why is the kitchen always closed. Always even well before their "we stop serving food an hour early rule" I've tried calling and placing orders online and it's always the kitchen's closed. Why don't you close the restaurant and then we won't need to worry about if you're serving food. In general I try to eat here because it's better than something from a drive thru but the price and limitations make it hard to even be a patron. Maybe I'll make the 3pm senior early bird dinner specials they have. Sincerely, Hungry after ... read more
Business response:
Hello Kyle, Thank you for brining this to our attention. We sincerely apologize for any inconvenience caused by our kitchen's early closure, especially when it doesn't align with our stated serving hours. We're actively working to address this issue to ensure our customers have consistent access to our food offerings during our advertised service times. We'd love the opportunity to make it right. If you do decide to join us again, we'll do our best to ensure it's an enjoyable experience for you. Sincerely, Team Maggie McFl... read more
Service is awful. They were not even busy and we couldn't get a server to bring us water. Many servers walked passed us and didn't say anything. Awful
Business response:
Hello Evelin, We're truly sorry to learn about the disappointing experience you had at our restaurant. Please accept our sincerest apologies for the unacceptable level of service you encountered during your visit. What you described does not reflect the standard of hospitality we aim to provide to our guests. Thank you for bringing this to our attention, and we hope to have the chance to make things right for you. Sincerely, Team Maggie McFly's
I think this restaurant is best characterized by the phrase "jack of all trades, master of none." They have a gigantic menu, but all the food we had was mediocre. To start, we had the egg roll variety platter and lettuce wraps. I had the Louisiana chicken and a Flirtini. The cocktail was not tasty and the chicken was pretty bland. The service was also not great. They didn't provide appetizer plates with the apps and no water or water glasses until halfway through the entrees and after several requests. The bathrooms were als... read more
Business response:
Hello Lauren, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We apologize for the experiences you have had at our Springfield location and are disappointed to hear your impression was not a great one. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Sincerely, Team Maggi... read more
I had the lemon herb salmon with a baked potato and asparagus my husband had ribs and mac and cheese and chili beans. The salmon and baked potato was microwaved and the lemon sauce they barely had any on the salmon before I started to eat I asked for more lemon sauce they sent it out cold. I told the manager my food was microwave he said yes. And my husband's ribs and Mac and cheese were also. So very disappointed on the quality of food and service the manager told me he was going to charge me for my plate I told him w... read more
Business response:
Hello Diana, Thank you for reaching out to us. We're so sorry to hear that the service was not up to standard during your most recent visit. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. Would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
This place is a disaster. 11pm on a Saturday night, less than 10 people at the bar and we couldn't get a drink order in. The bartender flat out told us, he was too busy as he had to make other drinks... Needless to say, we walked out and went next door. If I could leave no stars I would.
Business response:
Hi Recon Chef, Thank you for sharing your feedback with me. I truly appreciate that you took the time to let me know what went correctly and what did not during your experience with us. I am saddened to hear that you were not impressed with your visit and I am very sorry that the service you received was not up to par. I can only hope that you might give us another chance to provide you with a superior visit.
Follow up 30 days later.. Nothing ever received from corporate. No call back or apologies for this encounter with Matt and Brian. Believe the other reviews about these two managers and this establishment. Take your hard earned money elsewhere!
Horrible customer service. Very selective with customers. Manager is no help. Workers attitudes suck. Food is okay. Better restaurants in the area
Business response:
Hello, We're so sorry to hear you had such a disappointing experience. If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Terrible! From the time we walked in and waited at the front counter to be seated our experience was not pleasant. We were left standing at the front counter while hostesses talked in the back kitchen area to each other after seeing us standing there. Service stunck - had to ask another waiter to please check on our order after waiting almost 30 min. Manager needs to be fired,
Business response:
Hello Thomas, We're sorry to learn that our customer service has fallen short of the level you deserve. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be reaching out to all of our team members and managers in Springfield to ensure they are properly greeting and serving all guests that enter our establishment. We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,729 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is closed now. It will open at 11:00 a.m.