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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
BLUF: okay food, but poor service on several levels I have been here twice before and had a mediocre experience each time. This time was actually a little worse. To begin with, we planned to go there for Mother's Day brunch. Looking online, you see the suggestion to make a reservation. So I called to make a reservation only to be told by the woman who answered that they don't take reservations on the weekend. I hang up and call back and get a different person who takes my reservation Another odd thing is that their Mother'... read more
Business response:
Hi Bill, Thank you for letting us know about your visit. You have given us some good constructive feedback and I will be sure to utilize this to create better experiences for you and all of our other future guests. I appreciate your patience with your server, as well, as I can only imagine how frustrating it would have been to have been asked about your order three separate times. Thank you for your willingness to return to give us another shot; I know we will do better for you next time.
Our server was great but the food was very mediocre for the price we were charged. My father ordered a steak priced at $35 that came with shrimp, asparagus I believe, and rice. The shrimp was very bland, like the cook didn't bother to sprinkle ANY salt or pepper. The steak was super thin, similar to the sirloin steak you find at Waffle House. Wish I had gotten a picture of it. Not at all worth the $35 they charged smh. I ordered the Cajun jambalaya dish which was just ok. The place isn't horrible, but it's definitely overpri... read more
Business response:
Hello Ashley, We sincerely apologize for your experience and are disappointed to hear your impression was not a great one. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Thank you very much for reaching out to let us know what happened. We will definitely make sure the managers are aware of this so as to not let it happen again! We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
Food is absolutely terrible. The service is great ambiance is great, and the bar all good. However the food is indeed that bad everything is either repulsing or identical to frozen food u could buy at the store but at a 60% mark up. Do not recommend
Business response:
Hello Eli, We are sorry that you were not able to enjoy your meal! We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We appreciate your feedback. Please know we will be in contact with our kitchen manager to let them know about it so it doesn't happen again. We also want to mail you a gift card for your troubles, would you mind sending us your email? Thank you for letting us know about the incident. Sincerely, Team Maggie McFly's
Having a work luncheon, I ordered the Thai lettuce wraps. I noticed a piece of black hair under the lettuce. When I received my bill, my food was not discounted. The manager came to me and told me it was the root of the lettuce. He gave me a $4 discount which was ridiculous. It was a piece of hair! 1/25/2023
Business response:
Hi Veronica, We are so sorry about the piece of hair in your thai lettuce wrap and the poor service you received! We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's. Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! Sincerely, Team Maggie McFly's
I wanted to like this place so much! I've visited their location in CT and remember wishing they had a location near Washington DC. On the upside, it was very easy to get a table. Staff is friendly. The quality of the food is pretty good. That said.... I visited twice in one weekend (hoping the place would redeem itself on the second visit). We ordered the Bee's Knees, a beer, Buffalo chicken dip, and the mixed salad. The second time it was a beer, a Bee's Knees, Reuben egg rolls, and the steak and shrimp and later a glass... read more
Business response:
Hi Christina, We want to apologize for the bad experience you had in our Springfield location. Customer service and satisfaction are always a top priority at Maggie McFly's! We will be in contact with our Management Team to review what happened and ensure the proper steps are taken to prevent this from happening again! We would like to extend an offer to you for a Gift Card to atone for all of your inconveniences. Please send an email to contact@maggiemcflys.com with your name and address so we can send one out to you as so... read more
I was really dissatisfied with my most recent order this evening. I had it delivered via DoorDash. 4 things were wrong in just this one order. I didn't receive my green beans, I didn't receive my cake, they sent the wrong potatoes and my steak wasn't cooked as requested. Not sure I'll be ordering again.
Business response:
Hi Kel, We're so sorry to hear that our service was not up to standard on your most recent order. Customer service is always our top priority and we're so sorry we let you down. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Food was prepared poorly and was not fresh. The ribs were over-cooked and in places had the consistency of jerky. Overall the food was very greasy as well and lacked flavor.
Business response:
Hello Michael, We are sorry that you were not able to enjoy your meal! Were you able to speak with a team member to have them remake it for you or get you something else to eat!? We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! Sincerely, Team Maggie McFly's
I can only review my experience, which does not include drinks or food. We went there for happy hour and read online that discounted prices were only available in the bar. Since it was my first time there, I asked an employee if the booths and tables around the perimeter of the bar area were considered the bar. She told me yes and gave me a menu. The menu has many pages, but I didn't see the menu for happy hour. The bartender pointed to the bar and told us that we had to move the two yards to the bar seat in order to get the... read more
I used to like these folks more, but their quality has gone down considerably in the past year or two. I just have the one video, but I wish I took more pictures from our meal last night, it was unbelievably sad. -Water had white debris in it -Another glass was clearly cracked all the way around -The chicken dumplings had a long white hair in it -Their cocktails are mediocre... Stick to beer and wine
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,729 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is closed now. It will open at 11:00 a.m.