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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I think this restaurant is best characterized by the phrase "jack of all trades, master of none." They have a gigantic menu, but all the food we had was mediocre. To start, we had the egg roll variety platter and lettuce wraps. I had the Louisiana chicken and a Flirtini. The cocktail was not tasty and the chicken was pretty bland. The service was also not great. They didn't provide appetizer plates with the apps and no water or water glasses until halfway through the entrees and after several requests. The bathrooms were als... read more
Business response:
Hello Lauren, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We apologize for the experiences you have had at our Springfield location and are disappointed to hear your impression was not a great one. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Sincerely, Team Maggi... read more
I had the lemon herb salmon with a baked potato and asparagus my husband had ribs and mac and cheese and chili beans. The salmon and baked potato was microwaved and the lemon sauce they barely had any on the salmon before I started to eat I asked for more lemon sauce they sent it out cold. I told the manager my food was microwave he said yes. And my husband's ribs and Mac and cheese were also. So very disappointed on the quality of food and service the manager told me he was going to charge me for my plate I told him w... read more
Business response:
Hello Diana, Thank you for reaching out to us. We're so sorry to hear that the service was not up to standard during your most recent visit. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. Would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
This place is a disaster. 11pm on a Saturday night, less than 10 people at the bar and we couldn't get a drink order in. The bartender flat out told us, he was too busy as he had to make other drinks... Needless to say, we walked out and went next door. If I could leave no stars I would.
Business response:
Hi Recon Chef, Thank you for sharing your feedback with me. I truly appreciate that you took the time to let me know what went correctly and what did not during your experience with us. I am saddened to hear that you were not impressed with your visit and I am very sorry that the service you received was not up to par. I can only hope that you might give us another chance to provide you with a superior visit.
Follow up 30 days later.. Nothing ever received from corporate. No call back or apologies for this encounter with Matt and Brian. Believe the other reviews about these two managers and this establishment. Take your hard earned money elsewhere!
Horrible customer service. Very selective with customers. Manager is no help. Workers attitudes suck. Food is okay. Better restaurants in the area
Business response:
Hello, We're so sorry to hear you had such a disappointing experience. If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Terrible! From the time we walked in and waited at the front counter to be seated our experience was not pleasant. We were left standing at the front counter while hostesses talked in the back kitchen area to each other after seeing us standing there. Service stunck - had to ask another waiter to please check on our order after waiting almost 30 min. Manager needs to be fired,
Business response:
Hello Thomas, We're sorry to learn that our customer service has fallen short of the level you deserve. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be reaching out to all of our team members and managers in Springfield to ensure they are properly greeting and serving all guests that enter our establishment. We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
BLUF: okay food, but poor service on several levels I have been here twice before and had a mediocre experience each time. This time was actually a little worse. To begin with, we planned to go there for Mother's Day brunch. Looking online, you see the suggestion to make a reservation. So I called to make a reservation only to be told by the woman who answered that they don't take reservations on the weekend. I hang up and call back and get a different person who takes my reservation Another odd thing is that their Mother'... read more
Business response:
Hi Bill, Thank you for letting us know about your visit. You have given us some good constructive feedback and I will be sure to utilize this to create better experiences for you and all of our other future guests. I appreciate your patience with your server, as well, as I can only imagine how frustrating it would have been to have been asked about your order three separate times. Thank you for your willingness to return to give us another shot; I know we will do better for you next time.
Our server was great but the food was very mediocre for the price we were charged. My father ordered a steak priced at $35 that came with shrimp, asparagus I believe, and rice. The shrimp was very bland, like the cook didn't bother to sprinkle ANY salt or pepper. The steak was super thin, similar to the sirloin steak you find at Waffle House. Wish I had gotten a picture of it. Not at all worth the $35 they charged smh. I ordered the Cajun jambalaya dish which was just ok. The place isn't horrible, but it's definitely overpri... read more
Business response:
Hello Ashley, We sincerely apologize for your experience and are disappointed to hear your impression was not a great one. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! Thank you very much for reaching out to let us know what happened. We will definitely make sure the managers are aware of this so as to not let it happen again! We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
Food is absolutely terrible. The service is great ambiance is great, and the bar all good. However the food is indeed that bad everything is either repulsing or identical to frozen food u could buy at the store but at a 60% mark up. Do not recommend
Business response:
Hello Eli, We are sorry that you were not able to enjoy your meal! We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We appreciate your feedback. Please know we will be in contact with our kitchen manager to let them know about it so it doesn't happen again. We also want to mail you a gift card for your troubles, would you mind sending us your email? Thank you for letting us know about the incident. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,831 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is open now. It will close at 11:00 p.m.