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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Went in there for a quick appetizer and beer before going to a friends get together on a Sunday. After about 7 mins sitting at the bar the bartender came over and gave us menus. We proceeded to wait 17 mins before just getting up and leaving. No waters... no drink orders... not even eye contact... the place was not busy also... as we were leaving the bartender and 2 other employees were just standing on the other side of the bar talking... also... don't go there to watch NFL games, per the employee (sorry we only get one gam... read more
Business response:
Hi Stephen, We would like to apologize for the poor service you received! Customer service is always our top priority! We will inform our Management Team of this issue so they can ensure all of our guests are greeted and welcomed by one of our staff members in a timely fashion! Best, Team Maggie McFly's
If I could rate 0 stars I would. This place is trash don't waste your time or money. Our server let us sit for 15 mins with no greeting and it wasn't until I stood up someone from the bar went and got our lazy waiter. The. after we placed our order we waiting 15 more minutes and finally left... not even our drinks were served. The place was half full and our server was a tall black young male with a fro and with a patch of purple in it. We watched him stand by the kitchen on his phone the entire time. Then when we got up to ... read more
Business response:
Hi Anna, We appreciate your feedback. We will contact our management team to ensure that our staff is properly attending to all of our guests and delivering top-notch customer service. We apologize for all of your inconvenience and we hope you will give us another chance... Thank you again for bringing this to our intention. Best, Team Maggie McFly's
Our experience at this restaurant was horrible! We were a party of 13 so I will spare the server. But other than that, the wait time was horrible. The food was bland and disgusting. Mashed potatoes tasted like nothing. Witnessed one server throw a to go container at another server due to stressful labor shortage. Small Asian lady was working hard and was doing her best. They are very understaffed which led to unbearable wait times. I got a Moscow mule which was watered down due to the large amount of ice in it. Everyone at t... read more
Business response:
Hi Isaiah, Firstly we want to apologize for the poor experience you had in our restaurant; we will contact the management team to address the staffing issues as well as the food quality. We would like to mail you a gift card for your troubles. Would you mind sending us your email? Thank you for letting us know about the incident. Best, Team Maggie McFly's
This was my first time at Maggie Mcfly's and it is safe to say I will not be returning any time soon. I came around lunch time 12/1 and the staff seemed to be completely overwhelmed and understaffed. To begin, it took over 20 minutes to just get drinks and then an additional 30 minutes to get SOME of the appetizers. Not all of the appetizers came out and it was an additional 15-20 for the rest to come out and at that point we just canceled them. The entrees came out and all were just completely bland and some meals had an of... read more
Business response:
Hi Karla, We sincerely apologize for your experience and are disappointed to hear your first impression was not a great one. We have contacted the management team to address all the issues you have brought to our attention. We strive to fix these problems quickly and adequately. We hope that if you do choose to try us out again, you’ll have a much better experience. Best, Team Maggie McFly's
I have been here about three times in the past 3 or so years and always had delicious food and drinks. I chose to take a friend today and was telling him the food and drinks are great. But, today I am not sure what changed. I haven't been here in like a year now. The food was not so delicious and the drinks were even worse. I was really disappointed and more so embarrassed because I invited someone. The best part of the meal was the water and I am not being dramatic it's the truth. I am sorry Maggie's I will not be return... read more
Business response:
Hi Anthony, We apologize for the food and drinks were not up to par with your past experiences. If you would be willing to give us another chance, we would like to send you a gift card. Please email us: contact@maggiemcflys.com with a good mailing address. Best, Team Maggie McFly's
My friends and I went here today to have lovely lunch but instead we had to deal with a rude server who constantly was giving us attitude whenever we asked for more drinks and wanted to order something else. Server is name Son. He was disrespectful man who picked and choose who he wanted to be nice to. There was a couple next to our table who were white and when he came to our table with (colored skin) he gave us attitude. I felt very disrespected and discriminated. I talked to a server name Casey who was very sweet and advi... read more
Business response:
Hi Alexandra, We are extremely sorry that you were treated with such poor service the entire time you were there. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. Thank you for bringing this matter to our attention, we will be addressing this matter with management. Would you mind sending us you address to contact@maggiemcflys.com so we can mail you a gift card for your next visit? Best, Team Maggie McFly's
Worst experience. I ordered the Lobster & Crab raviolis I ask for extra sauce and today they decided to charge me extra for it. I have had it before and did not have to pay for it. the server put in my wrong food order and we had to wait. The manager was rude and nasty. if I was white they would have been nice to me and my group. It was my sons birthday. What a waste of time!!
Found this place on TikTok. Our drinks were good but the food was so sad. For our appetizers we got chicken wings and calamari. They were both overcooked to the point that some of the wings had a jerky-like texture. However, the honey siracha sauce was good. I got the short rib grilled cheese and it was so soggy that it was actually sopping wet and it ruined the sandwich completely. My wife got the blt and almost every single piece of bacon was undercooked and translucent. Her truffle fries were 100% old and cold. Our server... read more
Business response:
Hi Megan, We sincerely apologize for your experience and are disappointed to hear your first impression was not a great one. We do hope you will give us another try as we would love a chance to change your view. Please email Contact@maggiemcflys.com so we can send you a gift card. Best, Team Maggie McFly's
Only getting two stars because the food was actually good. Service is horrendous. Waiter came back 3 times to get my drink order because he kept forgetting what I said. Drinks ended up finally getting to the table once the food was already delivered and eaten. A shame. Also was out of everything it felt like. Had to originally change my drink order 3 times, and then they told me they were out of glasses so they make one of my drinks? Like ok?
Business response:
Hi Natali, Thank you for reaching out to us. We're so sorry to hear that the service was not up to standard during your most recent visit. Would you be able to let us know who your server was so we can make sure that we address it with the team? Email: contact@maggiemcflys.com Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,831 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is open now. It will close at 11:00 p.m.