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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Service Drop the vehicle whit check engine light off Pick up whit check engine light on. Because I didn’t fix the car there (replace spark plugs) they let check engine light on even it was of when I dropped.(Other wise I can’t understand why they left that light on) Thank you
Business response:
Vio, we would like to get more information about your visit with us so we can further investigate this situation. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience. Thank you.
Misdiagnosis and no follow through to fix my truck F150 truck was leaking water through sunroof. Had to wait a week for “leak experts” to be there. They stated the leak experts only were available 1 day/week. After finally getting truck looked at, they stated a $1,300 repair and 3 days to order parts. 2 weeks later no one ever called me back so I called them. They stated parts were still on order and they were waiting. Service dept stated they would call back in a few minutes with status updates. Never got a call back so I t... read more
Business response:
Hello, Casey. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact Sterling Oliver at 678-288-5979 or soliver@mogf.com at your earliest convenience.
Issue with transmission My husband and I have bought and serviced two cars at Mall of Georgia Ford. Our current truck is only six years old and needs a new transmission. We reached out to Mall of Georgia Ford with no help and also reached out to Ford motor company. I don’t feel a car that is that young should need a new transmission. We did send a letter to Mall of Georgia . We will not buy another car from Mall of Georgia again . You can see our track record that we have always serviced our cars with you when it has a need ... read more
Business response:
We are so sorry to hear about this experience. Please call Sterling Oliver at 678-288-5979 so we can discuss your situation further. Thank you.
Transmission problem with clicking noise I’ve been in three times and heard still clank when going from park to drive and drive to reverse etc etc. I’m now getting put off until 4 qtr or 1st gtr of next year due to a chip that hasn’t been made to repair problem. NOT ACCEPTABLE
Business response:
We always want to get the problem fixed the first time. We are sorry this is not happening with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com so we can reach a solution. Thank you.
I’ve bought my last Ford ever Bought a 2015 Ford a year ago and transmission went out with no warning— you wanted to fix it for $5000, Ford would not help at all, got it fixed elsewhere for $2000. Why is Ford making a transmission that only lasts 4 years/107,000 miles? And then not stand by their product. I’ve always owned a Ford- no more.
Business response:
Tad, we are sorry to hear about this negative experience. We would like to speak with you further about your situation. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience. Thank you.
Stay away from this dealer! They do not granted the rebates or interest prices, also make you give your car as a trade in in order to “qualify” for the CERO % with Ford Credit. If I could return the unit I do, WORSE EXPERIENCE EVER!
Business response:
Syl, Our team is dedicated to exceptional customer service. We are therefore sorry to hear you were not completely satisfied. As Alan discussed with you when you were here, the trade-in was required to have all the dealership discounts applied; not in order to obtain the special interest rate nor all the factory rebates. This point was maintained throughout the process. We were not ever made aware of any misunderstanding in regards to this while you were here. As this business has been concluded for a number of days now ther... read more
Would not fix my transmission. Ford is aware of large transmission issues with the their Focus & Fiesta models. Rather than issue a recall, they are keeping this quiet & doing a patchwork reprogram rather than replacement for customers bringing their vehicles to them. My transmission still slips & car feels dangerous on the road even after the dealership had it for one week. The service manager claimed Ford won’t allow him to do anything more about it. ***SHAME!!!***
Business response:
Christopher, thank you for bringing this to our attention. Our team always wants to help out as much as we can. We would like to discuss your situation further to see what we can do to fix the problem with your vehicle. At your earliest convenience, please contact Sterling Oliver at 678-288-5979.
Bad service Poor service last 2 visits. Will not be back. Taking vehicle to another ford dealership for next service. Several concerns not addressed while there and nothing mentioned about the recall on my vehicle
Business response:
{{customer_first_name}}, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Not what was promised First off I’m not referring to the mechanical work. When I purchased the car I paid for a package to have all my services done through Mall of GA and was told my car would be detailed. It wasn’t even washed. Second, the Lyft service was unsafe and unnerving. There was not a working seat belt in the ride back to Mall of GA. Absolutely unacceptable. The driver to the house had a guest with and their conversation about the area we lived in was unnerving.
Business response:
customer service is our top priority and we are sorry to hear your car wasn't delivered in the condition you expected it to be in. We also always want the means of transportation provided by us to always feel safe for our customers. Please reach out to Sterling Oliver at 678-288-5979 or soliver@mogf.com to discuss your situation further.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,077 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.