This profile has been claimed by the business owner or representative.
Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Lackluster care My service rep informed me that my F150 with less than 100K miles has a cracked piston skirt, requiring engine replacement or rebuild. When I tried to get answers regarding the details of the problem and options for moving forward, I could not get a return call. I did not receive a call for nearly a month while I left my truck in the Ford service lot. I found it odd that I would receive such devastating news with no follow up about when I might pick up my vehicle or how I might choose to proceed. I did not ap... read more
Business response:
Customer service and clear communication is our top priority. We are sorry to hear your experience with us wasn't what you expected. At your earliest convenience, please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Discrimination! Sean Teikan kept saying there’s a glitch in the system and Chris Tafoya repeatedly said someone did something illegal and no manners at all.
Business response:
Our dealership prides itself in honesty. We are sorry you feel you did not receive that. At your earliest convenience please contact Christen Renfroe at Crenfroe@mogf.com.
James Shellaugh, the worst salesman ever!!! So, this is an update to the nightmare I had previously with James Shellaugh lying and forgetting our 3pm appointment, selling the car and not calling us, letting us drive 1.5 hours to lie and tell us another salesman has the keys, then it sold, then find out car has been sold over 24 hours ago... So James calls my wife back and gets mad stating"you messed up my 5 star rating!"... the nerve of this guy, hey buddy, why dont you focus on finding us another car to make up for your mis... read more
Business response:
We always aim to treat our customers fairly and with respect. We are sorry you feel you did not receive that. At your earliest convenience, please contact Christen Renfroe at Crenfroe@mogf.com.
can’t take care of a disabled veteran during Memorial Day we This dealership adjusts MSRP by forcing customers to buy an interior warranty that cost $799. Waste of time to visit the dealership. Poor ethics and customer service.
Discrimination I scheduled an online appointment for my brakes to get serviced at 7am. When I arrived I was told that it may take 1 1/2 hours to complete. While waiting for 2 1/2 hours the service tech advises me that the additional parts that I needed was not at the location and won't be in until 2pm. Meanwhile my vehicle had already been disassembled and the additional parts were an extra $330, as if I was prepared for this unexpected expense. So it's now 9:35am I just got off my 10 hour shift of working overnight, (sleepy... read more
fuel in my engine oil Oil change took 3h. After driving for 80 min my car shows problems of a bad catalytic converter and low and behold, the checking engine showed that my catalytic converter is bad and needs to be replaced. Im disappointed in this service I had at mall of Georgia, and i please ask them to investigate their workers and make sure they are professional and honest at their job.
2 1/2 hrs with an appointment and nothing done Made an appt arrived on time. 2 1/2 hrs later inquired on progress. Told nothing done yet. Asked for my vehicle. No apology. Wont be back
Worst service center I’ve ever been to. I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took about an hour and half which is fine. My issue is that after they finished my oil change they put my car on the rack to check the alignment. The lady told me my car was on the rack and it would only take about 20 min. An hour goes by and I get up and see my truck parked outside the service garage. At this point I assume my truck is ready a... read more
NO FOLLOW UP have left several messages with no return calls regarding the we owe in regards to our front tire. purchased 4-4-19. a screw was in the front tire and we were promised they would give us a we owe to fix this.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,078 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.