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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Good Deal...gone bad. Everything went smoothly with the purchase of my vehicle. Largely in part, that I knew the exact vehicle I was interested in, and I purchased in cash! Having worked in the car business for 12 years myself, I understood how this was a great deal for the dealership. I didn't haggle over the price or anything. I simply, test drove the vehicle and wrote them a check. Leaving the dealership, going home, I discovered the horn on the vehicle did not work. Mind you, I live in Stockbridge. I called the next day ... read more
Business response:
Customer service is always a top priority to us, and it’s disappointing to hear that we didn’t exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please reach out to Sterling Oliver at Soliver@mogf.com, at your earliest convenience, so we can work with you personally to find a resolution.
Less than desirable I don't think I'd have a problem with Mall of Georgia Ford, if it weren't for the lack of after-the-sale support. I have three outstanding issues. 1. My vehicle was advertised with equipment it wasn't actually equipped with, and this wasn't discovered until after the sale. The dealership has made no attempt to remedy this 2. My vehicle had many recalls on it, none of which were serviced prior to sale and was something I had to take care of 3. I was charged ~$300 for some kind of paint treatment, and I sti... read more
Business response:
We are sorry to hear about this negative experience. We pride ourselves in honesty and providing our customers with the best vehicles on the lot. At your earliest convenience please contact Christen Renfroe at Crenfroe@mogf.com to discuss your situation further.
Poor service I have had my F 150 serviced here since it was new in 2013. Items on every 10,000 mile service are over looked including one occasion when the oil wasn’t even changed. Things like dirty battery cables ignored. Windshield washer fluid left empty on two occasions. I cringe every time I go in. Nice people. Just can’t get it together.
Business response:
We are sorry to hear about this negative experience. We pride ourselves in taking very good care of the vehicles that enter our service department, so we are sad to hear that your experience didn't live up to those expectations. At your earliest convenience, please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
F-150 error codes The dealer has all the information. Numerous items appeared on error codes (61 total per advisor) service could not find tell me why this is going on. I find this unacceptable.
Business response:
We are sorry to hear about this negative experience. At your earliest convenience please reach out to Christen Renfroe at Crenfroe@mogf.com. We would like to further discuss your situation.
Terrible compared to the past 4 automobiles I bought here I was turning in my 3rd lease (early) to buy a new car. The car was changed 3 different times after being told it worked. Sales manager never explained anything really financially but this car would work and then change it. 5 hours of frustration and I had to leave. Called Mason to make an offer which he said he would call me back first thing. 2 days later he called and I had to work with a new salesman and manager. Not enough words here to explain my frustration!!
Business response:
Thank you for taking the time to leave us a positive review!
Horrible overall experience NEVER GO HERE IF I COULD NOT GIVE ANY STARS I WOULD.....Lets start from the beginning. So my husband and I purchased a used 2016 f-150 with 23k miles on it from here on April 28th. Upon getting home we found large oil spots underneath the truck and that apple car play would not work. So I took the truck in to get serviced on the May 1st. They kept the truck for 2.5 weeks trying to fix it. I finally googled how to fix the car play in the truck and let them know. They insisted this would not work. I... read more
Business response:
Anytime a customer purchases a vehicle from our dealership, we always want them to be happy with their purchase and have no problems. Selling top quality vehicles on our lot is what we aim to do. We would like the chance to speak with you further about the issues you ran into. At your earliest convenience, please contact Christen Renfroe at Crenfroe@mogf.com. We hope to hear from you soon.
Unprofessional and Misleading deals First, don’t believe the value of your trade if you use the tool on their website. You won’t get that amount. Secondly, they added in the dealer supplied options, then show a big discount, and then charge you again for the same options a second time. Very sneaky. I caught them in the game and asked for the money back. Now they will not even respond back to me. Third, their website quoted a 1.89% interest rate for 48 month financing through Ford with an additional $1,250 rebate. I took this... read more
Business response:
We appreciate your loyalty and are sad to hear your experience with us didn't meet your expectations. We would like the chance to speak with you further. At your earliest convenience please contact Christen Renfroe at Crenfroe@mogf.com. We hope to hear from you soon.
A disaster The organization stinks. I had to go in 3 times to sign papers. I was guaranteed one price and a loan and I had to come back another day to sign for a different one with a different company. A piece of my brand new car also fell of as I was driving down the road.
Business response:
thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Christen Renfroe at Crenfroe@mogf.com.
False Advertising & Illegal pricing gimmicks. Not one, but two bad interactions: Today I saw a great price on a Ford SUV. Call to see if it's in stock, they said it was and request to purchase it. Then, they refused to honor the advertised price and blamed a computer glitch. First off, one car being mispriced I could believe, but they supposedly mispriced almost 20 cars of different makes and models. I purchased a car from them in the recently and wanted to buy another, but after this humiliating situation, I won't do so aga... read more
Business response:
Thank you for your honest and detailed feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please email Christen Renfroe at Crenfroe@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,077 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.