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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
My wife and I visited the Pre-owned department of this dealership looking for a vehicle that would fit our family of four. We had not made up our mind on a specific model, but had three specific vehicles we wanted to see. We explained to the sales person that we only had 1 hour and were just interested in seeing the passenger space of each vehicle. First, instead of asking which vehicles we wanted to see, this sales person wanted to go inside and talk. Once inside he asked us a few friendly questions and then asked which veh... read more
Business response:
bcssearch, We have a reputation of being thorough and making sure; as sure as possible, that all aspects of your purchase is understood by you. Our salesperson was new and did not completely have a grasp of our process and how much time it would take to see three different vehicles. The second salesperson was an experienced salesperson and he did the correct thing at that moment when he noticed the situation. We hope that your future car buying experiences here or anywhere else are better.
I just bought a 2013 Ford Fusion from this dealership... I was at the dealership for over 5 hours. When we did the walk thru of the vehicle there were several scratches on the car and I pointed them out to my sales person, Peter. He then turned around and called Kevin McBride the manager and Kevin said for me to bring back the car and he would fix the scratches. After driving off the lot.... Ford, Kevin the manager is now refusing to fix the scratches. No one at this Ford Dealership will help me in anyway. If I was you... I ... read more
Business response:
wwright1509, Wanted to update the REVIEW with the outcome regarding the scratch on the vehicle. We corrected them weeks ago and placed you in a loaner during the process. We delivered the vehicle back to you and obtained your acceptance/approval. We do appreciate your business and wish you the best!
I stopped in to have a fuse replaced on my 2008 Navigator. I was shopping for a new car and started looking at stickers. A salesman gave me a test ride in a 2012 Limited Explorer which I assumed was new. As we drove he said it had every option available on the limited vehicle. Since I was prepared to buy a 2013 I assumed i get a deal on the 2012. The sticker price was 41K. After dealing with the manager I was sold on the completely loaded 2012....After reviewing the paperwork I see that this is a used car. Once I realize tha... read more
Business response:
We would disagree with all the comments of "woodyherman". We are very reputable and cannot influence in anyway the comments placed on this site; as he suggested. His comments are proof of that. We want only satisfied customers. Only "they" will return to us and refer others to us. We wish woodyherman the best.
I had visited the dealer earlier in the month and came close to a number but was still about $700 off of what I was willing to pay. This was after I walked out and they ran out into the parking lot after me with their "final number" Fast forward to July 31st I called the dealer and told them I received a $750 coupon in the mail and that I will stop by later in the week to buy the truck. The salesman begged me to come in that day since it was the end of the month and I wouldn't get the pricing they offered after that day. I w... read more
Business response:
Incentives change and inventory changes. We do all we can to meet the desires of our prospective Customers. We wish we could have come to an agreement.
WORST EXPERIENCE I HAVE EVER HAD!! THE MANAGER JOHN IN PRE-OWNED SALES AND THE SALESMAN JAMIE WERE THE MOST RUDE AND UNPROFESSIONAL PEOPLE I HAVE EVER IN MY LIFE MET!!! THEY JUST LOST A HUGE SALE ON A DIESEL TRUCK AND I MYSELF WAS GOING BACK IN A FEW MONTHS TO BUY A MUSTANG!!! IF THIS IS THE IMAGE THEY WANNA HAVE I WILL SPREAD THE WORD!!! DON'T WAIST YOUR TIME OR MONEY!
Business response:
stepc06, We want every Customer's experience to be a great one. For different reasons not up to us that is not always the case. We wish that we could have come to an agreement with you on the diesel truck; but we could not. We wish you the best.
Went in looking for a 2012 Ford Focus. Percy was our salesman for the afternoon. Percy was a very nice gentleman. He was easy going and put absolutely no pressure on myself nor my fiance. After we both finished test driving the Focus we decided to talk some numbers with the dealership. I had a trade-in and was just curious how it would all work out. Percy introduced us to Kevin, the assistant sales manager, who was very friendly and loved to laugh. Percy sat us down in his office and asked what we were looking for exactly. W... read more
Business response:
We messed up. We made a web-desking error and we were already down to nothing, really. To continue on that course was not practical. We caught the error and explained it to WaldoJ. We knew there was nothing we could say that was going to make this situation any better. But; we were responsible and owned up to our mistake prior to any deal; showed the correct pricing; and lost WaldoJ as a Customer. We are sorry this happened. We have the highest regard for our customers but we are human and we did mishandle this one . . . inn... read more
Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a “with you to the end” attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It ma... read more
Business response:
MFARUS, We are committed to being honest and transparent. I am truly sorry that your experience was less than what you expected. That is very dissappointing to us. We here at Mall of Georgia Ford endeavour to provide the highest level of customer service possible. At times there can be issues that create tension when personalities clash. From that tension, comments are said; or are written, that aggrandize what essentially happened. We made several gestures and fixes as they became available from Ford; as you alluded to in y... read more
I drove four hours for a flat untruth. Nothing I was told was true when I got there. Shop at your own risk!!! There was only one person I dealt with there that was on the up and up.
Business response:
We are committed to being honest and transparent. I am truly sorry that your experience was less than what you expected. Mike Jordan, GSM MOGFord
Comment from a salesman at Mall of Georgia Ford: Are you kidding me? You are not really going to buy a car from those straight up crooks at Gwinnett Place. Do yourself a favor and bring me the buyers order Gwinnett gives you and let me show you how to really save money buying a car. I will blow any price they give you out of the water. Do you want $1,000 off of the USAA price? Guess what? I send him a copy of the order and the dealership came back with there is nothing we can do to beat their price....They are very proud of ... read more
Business response:
I am truly sorry that your experience was less than you expected. I appreciate you accepting the call from our dealership today and the time on the phone you spent with us explaining your perspective. Moving forward, I want you to know that your business is important to us. Mike Jordan, General Manager
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.