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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Wreck wished upon us after not reaching a deal Was wanting to purchase my wife a new Explorer Sport for our anniversary. I live about 4 hours away from this dealer and another high volume Ford dealer close to this one. I contacted both of them about the same time and ended up getting a deal lined up with other dealer. I was contacted by MOG Ford salesman Goose and he all but begged me to come by so they could beat the other dealers deal. Since it was not to far out of the way I agreed. So we go by go through the test drive a... read more
Poor service department POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again.
Complete idiots First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come... read more
Epic Fail. Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechan... read more
Horrible don't even consider going here. These people are only out to get your money. They don't show you anything numbers wise and will do everything they can to scam every dollar out of you. Their used cars are crap. They sell high mileage vehicles that are filled with problems but priced as though they are perfect. I wouldn't recommend my worst enemy set foot on this lot after the way we have been treated. They don't even do everything they promise they are going to do repair wise because they won't repair a used vehicle ... read more
Know your car price and trade value before walking in there I went back to this delaership to buy another Ford Fusion from them. I drove the 2015 Fusion and asked them for an offer sheet. I was really dissapointed to see my 2011 Fusion that is valued at $8,300 minimum trade value on Kelly blue book was being offered at $7,000 for trade. They didnt realize I pulled up the price of the new car on thier website while I was waiting. ( Love my Iphone) They raised the price $4000 from the internet price. The price out he door came... read more
my experience At first I was very pleased. The sales team was helpful and enthusiastic about when it came time for me to purchase a car. They even upsold me on extras. Six months goes by, I have a simple question and no a sole at this dealership would help me. I left multiple messages for multiple employees. After three or four weeks, I finally got an employee to speak with me only. I asked about why no one would call me back, to a response of you were a customer 6 months ago and we have new customers. Get's better, all the ... read more
"Miscommunication" Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAST $5,000 if I went with the 0% option. After qualifying for 0% and getting to the last page of the sales agreement, it turns out only $4,500 in rebates were given. Sam Hendrix was dishonest about the rebate system, made promises that the finance manager did not know about and when it came down to it, they got me for an extra $500. I should have walked, but af... read more
Business response:
We are sorry your experience did not meet your expectations. Deals can be complicated. The Sales personnel do not always have the knowledge to know all the ins and outs of every rebate. That is why when the purchase is made the Finance Manger does the paperwork with you. Your comments do explain that you knew there was a $500 difference out of the $5000 you had hoped for while in the Finance Managers office. We also understood that you were not having the best experience so we did offer you the oil changes. We would not give... read more
Shopping for a Ford 150, and had a few minutes on Sunday 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due to an obligation with our son. After a brief test drive the salesman had Gene Diehm come talk to us. We explained that we had little time but were ready to get specific details on the truck they had for sale. He basically informed us that if we could not purchase the truck right then, then we should go elsewhere. We explai... read more
Business response:
This experience is not what we are about. We appreciate you informing us as to the events you have described. We have investigated the visit and we can assure you that serious steps were taken to make sure everyone understands and respects the act of negotiating. We wish you the very best in the future.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.