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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
OMG! Where do I start! 1. The sales Dept. tried to exhort $500.00 out of my wife and I after the sale was completed!2. I took my car in today to have a SkyLink (a GPS based anti-thief system) installed and have the Zaktek paint protection applied. My car was returned with half the application still on the car and wet! You would think that if someone is going to apply a sealant the the car would be washed and dried properly before the Zaktek would be applied. 3. If that wasn't enough the car was returned to me with a scratch ... read more
This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of s... read more
Business response:
We have tried to contact Bekkid519. We do not recall this set of circumstances. We can see that Bekkid519 has opened our reply but has not responded to us.
Stay away. This is the worst dealership i have ever dealt with. The pre owned sales director (Charles Aycock) is nothing but a cheat and a liar. and the salesman (Martin Williams) like a good little soldier fell into lockstep and started slinging the lies also. I cannot believe the ownership is ok with the way they treat customers. They care nothing about customer service. Ford motor co. also seems to care nothing about resolving any problems. I have owned fords since 86 And this will be the last one i will ever buy, Thanks ... read more
Business response:
We are sorry that your experience was not what you had hoped. The issue with the scratches you found on this pre-owned vehicle were dealt with in our body shop a couple of days after we were informed; to your satisfaction. We wish the best.
There has to be a more efficient way to run a service department. I purchased a new 2013 Explorer in Feburary. On March 6th my husband took the car in to the service department because the 2nd row air bag seatbelt was broken. The service advisor had to order the part, and we had to come back another day to have the seat belt fixed. My husband returned on March 13th and waited an hour and 1/2 for the seat belt to be replaced. On July 22nd I called the service department to let the advisor who took care of the seat belt in Mar... read more
Business response:
We are very sorry for your experience. Safty systems have to be dealt with in a very particular way because of manufacturer, State & federal regulations. We too think things should have gone smoother for you. We have made some changes to our process and personnel changes as well to address this. Thank you for your detailed comments. We do appreciate you and your decision to do business with us.
The staff is incompetent. The only competent person I dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the runaround. Left messages for general manager and his assistant and STILL have never received call back....after 2 plus weeks. Took my car in for warranty repair and the service department gave me the run around as well. These people are incompetent. Very disorganized and misleading in every conversation. While getting my warr... read more
Business response:
We want all our of Customers to have a good experience in both our sales and service departments. We are sorry that you are not pleased. I can assure you that we are very concerned about everyone of the service and sales visits to our dealership. We wish you the very best in everything you do.
They delivered a new 2013 Raptor to my wife and I on a Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the dealership for the 2nd time and agreeing to pay the extra down payment, they decided or told me the bank retracted the approval. I have bought over a 1000 cars in my lifetime, and 3 from this dealership under the old management company. These guys are crooks! Beware and avoid them at all cost. They assured me that the deal wa... read more
Business response:
Mall of Georgia Ford was very clear on all the circumstances involving this "purchase". We are not in control of every circumstance that can come about because of the difference in various Customers scenarios. We do our best and want everyone to be happy with their purchase. We want everyone to come back and purchase from us again and again. We hope you enjoy your new Raptor and we wish you the very best in all that you do.
I have to say that the salesman, Tonna Branham, was very helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him to his Dr.'s. He is also a disable veteran. We were granted a van grant from the VA to help with transportation. We picked out our Transit. Keep in mind that everyone knew this was a grant from the VA and the payment was coming from the government. Although I still traded in my car and wrote the dealership a check for $2748.... read more
Business response:
We are sorry that your experience was not what you; or we, had wanted it to be. We are not in control of all the situations that can arise. We are glad that you were able to find a deal that you are happy with. We wish you the very best.
Falsified extended warranty length and would not keep their written offer for price and length - stated they made a mistake but wouldn't fix it
Business response:
Jposey77, We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us. We always try to work with you, or anyone else, to resolve any issues with your experience at their dealership. We cannot offer a policy that does not exist [price/term/coverages]. It's impossible. We have made an offer to you; that we have not heard back from you on, at a greatly reduced premium on the closest policy that exists to what you are want... read more
I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasn’t hearing any strange noises but just figured it was time t... read more
Business response:
HAS24, You first came in on March 22nd to have a tail lamp replaced. It was during that visit the technician noticed the brakes were below 3mm and the rear tires were below 4/32. On April 9th you came into service and stated your concerns with a “scraping noise when braking” (thats metal to metal - no pad). It was not brought in “to have routine maintenance done” as you stated three times in your comment on the DealerRater review. Shelby was your the service advisor (female) and has never been perceived as “overly pushy”. Sh... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.