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Mall of Georgia Ford Body Shop
- Body Shops
- Buford, GA
About this business
Location details
4677 Thompson Mill Road, Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
0 Star : My Experience Horrible experience, noticed an issue with the car when I received it back after the so called repairs. The headlight that was replaced is not aligned right and neither is the front fender that was replaced. When I pointed the issue out to the person all he did is tell me that the headlight wasnât lining up and was not set correctly because they were aftermarket parts and didnât even bother to offer to keep the car to try and take more time to fix the issue. All the rep did is take the front cover ... read more
0 Star : My Experience For weeks they had my truck and every time I called to get an update l was told theyâre in a meeting and Iâll have somebody call you back. Well, no one never called me back I had to call multiple times just to get an update on my vehicle. I understood there was a lot of damage done to the vehicle not a problem, but at least they should call every customer once a week or even twice a week just to give that customer update let them know how theyâre doing what theyâre doing and whatâs going on
0 Star : My Experience Lack of customer service, my car was at the Collision center for 8 weeks. I had to call to get updates, expecting the car to be ready in 2-3 weeks there were no updates to set or give expectations when my car would be available. Even if the update was, were are behind it it will 3 weeks, that is better than nothing. Communicate often whether good or bad. Don't leave the customer guessing, that leads to unnecessary and potential unsubstantiated thoughts.. 0.5 Star : Likely to Recommend 5 Star : Repair Q... read more
0 Star : My Experience
0 Star : My Experience We had been instructed by our Fleet agent to go to our local Ford dealer to get any warranty work completed. After a lengthy delay delay Frank decided he didn't want to make the repairs. Don't worry about calling back, I'll get the work done elsewhere.
0.5 Star : Likely to Recommend 3.5 Star : Repair Quality 0.5 Star : Customer Service
0 Star : My Experience Collison center wefre dragging their heals in completing my repairs. Only after my State Farm agent called them did I receive results. 1 Star : Likely to Recommend 2.5 Star : Repair Quality 0.5 Star : Customer Service 4 Star : Returned Clean
0 Star : My Experience
1 Star : Likely to Recommend 1.5 Star : Repair Quality Took a long time and the resulting work was sub par. Misaligned body panels and loose trim pieces 1.5 Star : Customer Service Didnât contact me. Even when the car was done
Frequently asked questions about Mall of Georgia Ford Body Shop
How is Mall of Georgia Ford Body Shop rated?
Mall of Georgia Ford Body Shop has a 4.7 star rating with 2,130 reviews.
When is Mall of Georgia Ford Body Shop open?
Mall of Georgia Ford Body Shop is closed now. It will open on Monday at 8:00 a.m.