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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
There services for termite prevention came with the house when we built it from the builder in 2019. We have paid for the service ever since. Last 2 years I have questioned if anyone actually came out. This year had the same issue. This year we have cameras covering our entire yard, streets, and driveway. We also have locks on all of our gates requiring us to unlock them for anyone to get into our backyard. No one ever came out but I got an invoice and inspection notice. When I called 3x I finally spoke with David Case who s... read more
Business response:
Thank you for taking the time to share your experience, MeLisa. We deeply apologize for your experience with our termite service. This is not the level of service we strive to provide, and we understand how disappointing this must have been. Please kindly email your full name, property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. Once again, our apolog... read more
My lawn after 6 mos of their “service “. Horrible.
Hired Massey for one treatment. They sent someone out the following month for additional service. Service was not performed. Just realized they have now billed me $130 for services not performed!!! Multiple phone calls have been made and still they charge me. This is extremely frustrating!! I told Massey I wanted one service after moving into a new house. Now they’re charging my credit card without authorization!! Only a crappy company does that!! I don’t have anything good to say about Massey but could go on for hours about... read more
Business response:
We’re truly sorry to hear about your recent experience with our lawn service, Jean. Your feedback is extremely important, and we sincerely apologize for the issues you’ve described regarding the condition of your lawn. What you’ve shared does not reflect the level of care and professionalism we strive to provide to every customer. Please know that our Corporate Office will be reaching out to you directly to review your concerns in detail and work toward a resolution. We appreciate you taking the time to bring this to our at... read more
We gave Massey multiple chances to do the right thing. We have asked for refunds as we paid a year up front. Will never do that, and if I have to I will post on every web site. They don't even bother to show up at all. Called this week twice. On Oct 13 again. Even tried Corp office in Orlando. They have ruined our lawn by NOT fertilizing and putting down weed killer. They haven't been here in since June. So we paid for a whole year and got one crappy treatment. And they're not to quick to give refunds even though co... read more
Business response:
Good afternoon, Rose, We sincerely apologize for any inconvenience you experienced with our lawn care services. We understand your frustration regarding the damage to your lawn and the issues you encountered. Our goal is to provide high-quality care for our customers' lawns, and we regret that we fell short of your expectations in this instance. We would like the opportunity to address your concerns and discuss this matter further. Please email wecare@masseyservices.com with your full name, property address, and mention th... read more
Terrible company and service. All the negative comments you could imagine still wouldn’t describe how bad this business is. They charge for quarterly pest control but only come once in three months. I paid for service in July that was supposed to cover three months, and when I canceled in September, they claimed I had no credit left because they came once back in July. For termite service, I paid the $245 renewal on June 9. When I called to cancel on September 3, they told me renewals are non-refundable—even though I was ch... read more
Business response:
Good afternoon, Leidy, Thank you for your feedback. We’re truly sorry to hear about your recent experience with your pest service and the frustration it has caused. Your feedback is extremely important, and we sincerely apologize for the issues you’ve described regarding your billing concerns. What you’ve shared does not reflect the level of care and professionalism we strive to provide to every customer. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your pr... read more
Buyer Beware: I have been a Massey customer for 24 years. On 8/4/25 a Massey technician applied the wrong chemical to my lawn. On 8/6 my lawn started dying. On 8/13 a supervisor inspected and acknowledged the extensive damage was caused by them and said they would make it right. It is now 8/29 and my phone calls are not being returned. The extraordinary service they say they provide is extraordinarily absent.
Business response:
We sincerely apologize for the experience you’ve described and the frustration it has caused, especially as a valued customer of more than two decades. The situation you outlined regarding your lawn and the delay in follow-up is not reflective of the high standards of service we are committed to providing. Our Corporate Office will be contacting you directly to address your concerns, review what occurred, and ensure that the damage to your lawn is properly resolved. We greatly appreciate your loyalty over the years and want... read more
Signed up for there lawn care service, lost a portion of my lawn due to bugs that they were suppose to be treating for. When I complained to technician it's was always something else that was the causing the issue. lost 500 Sq ft of lawn
Business response:
Good afternoon, We sincerely apologize for the issues you experienced with our lawn care service. We take your feedback seriously about the lawn damage from untreated bugs. Our goal is to provide high-quality service, and we regret that we fell short of your expectations in this instance. We would like the opportunity to address your concerns and find a solution. Please kindly email your property address, and mention this review, to wecare@masseyservices.com so we can discuss this issue in detail, review the treatment hi... read more
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They put out sticky traps that I specifically asked not to use and they killed 12 of my lizards and baby snakes. I'm devastated 😭 never using them again. I was a customer for 5 years. Don't trust!
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the situation. We have notified the Corporate Office for immediate review. Kind regards, Massey Services Customer Care
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,705 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.