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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
If I could give negative stars, I would. They were recommended to me by my landlords management company. $300 for the initial service to include 3 visits and as many follow up visits as necessary. The “manager” who’s actually just a salesman came out first to ”assess“ the situation then the treatment guy came out. I had to specifically tell him where to treat bc he was just going to treat the outside & leave. I have ghost ants inside and fire ants outside. He should know how to treat them, simple pest control. He treated the... read more
If I could give negative stars, I would. They were recommended to me by my landlords management company. $300 for the initial service to include 3 visits and as many follow up visits as necessary. The “manager” who’s actually just a salesman came out first to ”assess“ the situation then the treatment guy came out. I had to specifically tell him where to treat bc he was just going to treat the outside & leave. I have ghost ants inside and fire ants outside. He should know how to treat them, simple pest control. He treated the... read more
Avoid this company... I paid for a full year upfront to avoid any contract. After that year ended, they kept billing me. They claim I agreed to an ongoing contract based on small print on the back of the receipt. I never agreed to that. I didn't offer to repay because the service was poor and my yard looked worse, not better! See attached picture after 1yr of lawn service!!! I just discovered they have thousands of complaints on the Better Business Bureau and on here!
Business response:
Good morning, Marc, Thank you for taking the time to share your feedback with us. We understand your frustration, and we take your concerns very seriously. Upon review, we confirm that you have already spoken with our Corporate Office and that the matter has been resolved. Please let us know if you require any further assistance. Kind regards, Massey Services Customer Care
Dear Massey landscaping, I've been with you for over a decade and my lawn is atrocious. Your service technicians should be embarrassed to let my lawn get to this point. I'm beyond frustrated with the mole cricket infestation. And my backyard is dead. I expect Massey to make this right. I'm at 1960 Black Oak Lane in The Villages, FL. I want a service manager to call me at 910-257-4347 and discuss this issue. I'm quite certain Massey Landscaping doesn't want a customer who has been with the company for over a decade to have a ... read more
Business response:
Good afternoon, Phil, Thank you for your feedback. We sincerely apologize for your continued dissatisfaction and for the experience you’ve described. This is not the level of service we strive to provide. We understand your frustration regarding the condition of your lawn and the ongoing mole cricket concerns. Additionally, this does not reflect the professionalism we aim to deliver. Your local service center has been made aware of the situation, and the Service Manager will be reaching out to you shortly to further addres... read more
Their commercials sell always going the mile as the normal way they do business. But I failed to experience that the entire year I had their service. I told the lawn guy not to come and he shows up the next week, where my puppy gets out and almost hit by cars. The rep from Massey just stood way back in the yard and watched, while I am feverishly trying to catch him. This was after a service weeks before where my Ring camera just picked him up spraying from behind the fence instead of actually going into the yard and fully tr... read more
Business response:
Thank you for your feedback, Jenny. We’re truly sorry to hear about your recent experience with our pest service and the frustration it has caused. Your feedback is extremely important, and we sincerely apologize for the issues you’ve described regarding cancellation. What you’ve shared does not reflect the level of care and professionalism we strive to provide to every customer. Please know that our Corporate Office will be reaching out to you directly to review your concerns in detail and work toward a resolution. We appr... read more
Predatory and deceiving practices. They will send you additional bills even though you prepaid for a set and agreed for price. After complaining about their services, the manager came out and tried to up sell us on termite and mosquito services while not even addressing the original issue. Avoid this company at all cost!
I've tried to give this company benefit of the doubt and time to get their act together. Been with them for about 4 years right after I landscaped my front. Irrigation, Provista turf, srubs, and even the big Reclinata I did myself. Nathan, the General Manager left last year and things have literally went South. Like night and day. I've went over the issues with the Manager, Regional Manager, and there is a disconnect. Last week Melissa said the issues would be addressed. First she never addressed the fungus in the grass. Sec... read more
If yall are looking at the bad reviews and thinking "man no way can they suck that bad" I can assure you, they do. My technician was awesome, he was really nice and did a good job when he came. We did schedule services multiple times and the person just never showed though, which was frustrating. After I moved, we kept it so my roommate could keep getting coverage until the lease was done and she also moved. I was billed for a service and asked her about it, she let me know no one ever came. After multiple calls and speaking... read more
If yall are looking at the bad reviews and thinking "man no way can they suck that bad" I can assure you, they do. My technician was awesome, he was really nice and did a good job when he came. We did schedule services multiple times and the person just never showed though, which was frustrating. After I moved, we kept it so my roommate could keep getting coverage until the lease was done and she also moved. I was billed for a service and asked her about it, she let me know no one ever came. After multiple calls and speaking... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.