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Mazda of Claremont
- Car Dealers
- Claremont, CA
About this business
Location details
667 Auto Center Dr, Claremont, CA, 91711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
We had an excellent experience from start to finish. The staff at the dealership were all very professional and treated us very well. We especially appreciated our salesman Ross who was at our side until the deal was completed and beyond. He even followed us home to pick up our title and and our check since we didn’t he our checkbook with us. My wife and I have been very happy with our Mazda 3. Couldn’t he asked for a better experience.
Customer service was amazing and I was able to wait there while my car got serviced which was within an hour. Drove away feeling safe and happy
Great service Very helpful Answered all our questions Our sales person Christian and Finance Manager Arash were Outstanding. I would recommend anyone looking for a great new car to visit Mazda of Claremont We love purchase
Our salesperson Simon was very friendly and respectful and answered all our questions. The atmosphere is just relaxing to do business. I will recommend this dealership to anyone looking for a relaxing place to do business.
Colin Alyssa riza was amazing. Highly recommended would tell people to go there to purchase their vehicle. Everyone was professional and nice.
Business response:
Thank you for sharing your experience! We’re thrilled to hear that Colin, Alyssa, and Riza made your visit so positive. We appreciate your recommendation and are glad our team provided professional and friendly service throughout your vehicle purchase! If there is anything we could do better, please let us know.
Horrible service. No greeting. Waited 3 hours for an oil change. No apology or explanation.
Business response:
ChatGPT said:We’re very sorry to hear about your experience and the long wait you encountered. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention so we can address it with our team and improve.
I had an appointment for 11:30am for an oil change and inspection. It took almost three hours to complete! I was there with my toddler waiting for my car. It has never taken that long before. Very stressful.
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about the long wait during your recent visit, especially while you were here with your toddler. That’s not the kind of experience we want for our guests. We appreciate your patience and understand how frustrating that must have been. We’ll review what caused the delay to help ensure future visits are handled more efficiently. Thank you for bringing this to our attention.
They Lied to me what the problem was with my car, it was not a "timing chain leak". I took it to another trusted mechanic and he said that wasn't what was leaking, as I suspected and even told them it wasn't oil that was leaking. My mechanic looked at it and said it wasn't AC condensation. They wanted to charge almost $2000, to fix it. They also were way overpriced with the tires, Costco had great tires, prices and didn't charge for installation. I was utterly insulted that they lied to me and were overcharging me, just beca... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you left our dealership feeling misled and undervalued. That is never the impression we want to give, and it's deeply concerning to hear that you felt your concerns weren’t properly addressed. Our team aims to provide accurate diagnostics and fair, competitive pricing, and we regret that your visit led you to feel otherwise. We understand how frustrating it is when your own instincts and a second opinion confirm something different fro... read more
I’ll start off by saying it was my first time at this dealership I usually take my car to Fontana of Mazda to get serviced but since Claremont is closer to where I live I thought I’d give this location a try. The issue with my car was the catalytic converter and it took almost 2 weeks for them to have my car ready. The thing that really did it for me was that they didn’t have the courtesy to give my car a wash! Like WTH you keep my car for almost 2 weeks the least you can do is throw in a courtesy car wash! & they lacked com... read more
Business response:
Thank you for giving us a try and sharing your experience — we truly value your feedback. We’re sorry to hear that the service didn’t meet your expectations, especially regarding communication and the lack of a courtesy car wash. That’s not the standard we aim for, and we understand how frustrating it can be to go without your vehicle for that long without feeling fully taken care of. We appreciate you bringing this to our attention, and we’ll be sharing your comments with our team to help us improve.
Frequently asked questions about Mazda of Claremont
How is Mazda of Claremont rated?
Mazda of Claremont has a 4.7 star rating with 2,329 reviews.
When is Mazda of Claremont open?
Mazda of Claremont is closed now. It will open at 9:00 a.m.