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Mazda of Claremont
- Car Dealers
- Claremont, CA
About this business
Location details
667 Auto Center Dr, Claremont, CA, 91711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Brand new 2025 Mazda CX-50 with faulty air conditioner, and scratches all over the vehicle. I asked if optional items were on the vehicle and was told YES, but it wasn't. The driver drove the vehicle from Claremont to Bellflower in the heat on a Friday afternoon, but according to Nick perhaps he didn't use the air conditioner (40 miles). Now three days after receiving this vehicle, it's in the shop for repair and I'm paying out of pocket to get some of the options I wanted on this vehicle.
Business response:
We're very sorry to see the low rating and to read about your experience. Someone will be reaching out to you soon to discuss this further.
iT WAS VERY NICE,CLEAN,AND PROFESSIONAL. THE SERVICE WAS EXCELLENT AND THE STAFF WAS POLITE!
I don’t really like this place because they didn’t explain to me very clearly, all they want is to close the deal and get my money faster!
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
Didn’t like being forced to pay $1000 for some “clear coat” I was told was already applied to the car and couldn’t be removed
Business response:
Thank you for your business and posting a review. We are sorry to hear about your frustration that we could not remove the clear coat. Please know, we only add items to vehicles that we believe add long term value. If you would like to discuss this further, please reach out at your earliest convenience.
My third time at the service, also needed replacement for a flat tire, so I replaced both tires, that was another appointment but at the reception they were kind enough to squeeze me in in one visit. However this time was not very pleasant, first the reception area was out of water and in the span ot 3 hrs, nobody came to replenish it despite numerous people came to check and left without water. Then after the inspection was finished I had to ask for the video, cuz it was not sent to me automatically. Which wasn't a big deal... read more
Business response:
Good morning, My name is Roy Wells, and I'm the service manager at Mazda of Claremont. I'm very sorry to hear about your recent experience here. That is not our normal way of doing business. However, that being said, I want to rectify that situation, and make it up to you. We appreciate your business, so please contact me when you can so that we can take care of this. Thank you, Roy Wells
Worst experience buying a car I have ever had. High pressure with the sales person hounding me throughout the time I was there. Had surprise extras that were forced added to the cost. Lied about wear on tires. Some include items were missing vital parts. They are awful. Do not buy a used car from them.
Business response:
I am sorry to hear your experience was not a positive one. This is not characteristic of our team or the service we strive to provide. We appreciate your feedback as we are always looking to improve.
First time here, won’t be back. Rather drive to Fontana. No acknowledgement when you arrive everyone is too busy at their desk.
this is a great facility, they always take care of you, regardless of what you need even loaners
Business response:
Thank you for writing a such a fantastic review! We are so happy to hear about your experience with George and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.
Non responsive to car issue. Leased a new CX 90 on Sunday had an issue with the trunk latch two days later. Still trying to book an appointment to correct.
Business response:
We apologize for your frustration with your vehicle's trunk latch and scheduling an appointment to have it repaired. We take your feedback seriously and are committed to resolving these issues promptly and effectively. Holiday weekends can set us back and someone will be getting back with you right away.
Frequently asked questions about Mazda of Claremont
How is Mazda of Claremont rated?
Mazda of Claremont has a 4.7 star rating with 2,329 reviews.
When is Mazda of Claremont open?
Mazda of Claremont is open now. It will close at 8:00 p.m.