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Mazda of Claremont
- Car Dealers
- Claremont, CA
About this business
Location details
667 Auto Center Dr, Claremont, CA, 91711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I wasn't notified when my car was ready. My appointment was at 10:00 a.m. My car was there for 5 hours before I called to check up on my car and they said that it's been ready. It also didn't get a car wash
Business response:
We are sorry to hear that your experience with us has not been positive. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.
Upon pickup 2 days ago, I was quite confused by a new car that REEKS of very strong men's cologne which. I have been driving since pick up with a/c on max and all windows down as I am odor-sensitive. Such chemical odors trigger migraine. Under that odor there is another stale plastic smell. I was quite shocked to not have the NEW CAR smell. PLEASE consider not wearing fragrance when delivering a new car to a first time owner. I am not the only person who has such unpleasant reactions.
Business response:
I wanted to reach out and apologize for the experience you had with your new vehicle. This is not typical for our team and we can assure you it will not happen again. As it may be too late to reconcile, I wanted you to know that we will be discussing your experience with our crew so we don't make this mistake again.
You spelled my name Wrong and I talked with George to correct it and He didn't as shown in the emails that I received. Mario
Business response:
Mario, it is disappointing for us to hear that your experience has been anything less than great. Please know, we've shared this feedback with our teams and are looking into the matter now.
The service element was fine, although it took much longer than expected. My biggest issues were with the state of the bathroom facilities, as well as the unprofessional Sales employees who were yelling back and forth across the lobby area to each other. So if you have to wait for your vehicle, this is not the dealership to do so.
Business response:
Hello, My name is Roy Wells, Service Manager at Mazda of Claremont. I'm so sorry to hear about your recent experience here. Yes, we've had some plumbing issues that we're working on. Hard to understand, since this is a new building. I will speak to the sales managers about their employees behavior. If there is anything I can do for you, please reach out to me. Thank you for your business and feedback.
I absolutely love coming to Claremont Mazda. The customer service is always friendly and they get you in and out. George and Amy who assist with the servicing are amazing. They take really good care of you and they always explain the options you may have. All around great experience every time I go. Shout out to Amy and George for being such great people and taking care of their customers on time. Great Great service, ill defiantly be back and I always tell friends and family to come and check out the dealership/deals
Business response:
Hi there! Thank you for your loyalty and your wonderful words for our team, I'll let Amy and George know that their hard work is appreciated and felt! 'm sorry to see a low rating, but if there is anything we could have done better, we would love to know more about it. We hope to see you next time, take care!
Nice new facility and the service advisors were top notch. Unfortunately I will never be going back and cannot in good faith recommend this dealer. I had never had a problem with my car until I brought it in to the dealership for the first time for a routine oil change and tire rotation. THE SAME DAY as I drove the car home I got an error notice that the FSC was faulty and when I brought the car in again to the dealership, they of course said I needed to get a replacement FSC for $1200. Don't trust these guys, which is a sha... read more
Business response:
Hello, my name is Roy Wells, Service Manager with Mazda of Claremont. I would like to discuss this situation with you at your earliest convenience. Please call me direct at 99-451-5158. Thank you
The car was late 4 hours of the drop off time The driver keep making excuse Of where he was at
Everytime I leave the service center my car miraculously has a new problem. I go in for a routine maintenance then somehow the blower miter for my ac is broken. I do not trust this dealership.
Business response:
We are so sorry that this was your experience. We appreciate you allowing us to address the issue with you over the phone and will be discussing it at our next meeting to figure out what happened and make sure something like this doesn't happen again.
the lady for finanance really bad service never buy here again.we don't want buy the warranty more 4 years but they still add on and when i want cancel she say no she need ask manager but manager say she can do don't need ask him terrible service
Frequently asked questions about Mazda of Claremont
How is Mazda of Claremont rated?
Mazda of Claremont has a 4.7 star rating with 2,329 reviews.
When is Mazda of Claremont open?
Mazda of Claremont is open now. It will close at 8:00 p.m.