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Mazda of Claremont
- Car Dealers
- Claremont, CA
About this business
Location details
667 Auto Center Dr, Claremont, CA, 91711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I waited 3 plus hours for an oil change with an appointment when I should have only waited 30 minutes.
Business response:
I'm really sorry to hear about the long wait time, especially with an appointment. That’s definitely not the experience we aim to provide. We truly appreciate your feedback and will work to ensure better service moving forward.
SUV was delievered filthy. .Ashes and Grass Inside the new suv…Zero rating ..Never Again
Business response:
I'm really sorry to hear about your experience. It’s incredibly frustrating to receive a new vehicle in that condition, and it’s certainly not the standard we strive for. We want to ensure every customer has a great experience, and your feedback is crucial for us to improve.
Our Mazda CX 30 was delievered filthy Cig ashes and grass inside vehicle..Poor Service
Mazda claimed that the Oil and filter in the used car I bought were changed but they were not. The oil was black and only half the capacity. They also claimed that the car where cleaned and detailed but there were sand underneath the seat and around the console and they have all this in writing. They also said that the car was inspected by a professional mechanic but who knows if that was true?
Business response:
We’re very sorry to hear about your experience. This is not the level of quality and transparency we strive to provide. We understand how important it is to trust that your vehicle has been properly serviced and detailed. If there’s anything we can do to address your concerns, please reach out to us directly.
Purchased a car and they didn’t wash the exterior or interior. Never have I purchased a vehicle without it getting cleaned inside and out before sold to me. Extremely disappointed!
Business response:
Thank you for your feedback, and we sincerely apologize for falling short of your expectations. Delivering a clean and polished vehicle is a standard we strive for, and we regret missing the mark in your case. If you haven't already, please reach out to us at your earliest convenience.
Lorne was very helpful and informative, he knew the ins and outs of the vehicle very well, he was polite and professional. Unfortunately, the dealer did not do their part very well, I am located in Phoenix, Arizona and had reserved the car over the phone with another salesman, I arranged to fly in and pick the car up first thing on Saturday morning 1/11. When I arrived at the dealer around 9:30 AM, no one greeted me or even acknowledged I was there. When I finally tracked someone down and asked for my salesman he wasn't at w... read more
Business response:
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that Lorne provided you with helpful, professional service and made the effort to ensure you understood all the features of your new vehicle. However, we are deeply disappointed to hear about the inconvenience and frustration you experienced during your visit. This is not the level of service we aim to provide, and we sincerely apologize for the delays, miscommunications, and lack of preparation that impacted your experience. Your feedback r... read more
My experience with the sales associate and the sales manager was terrific. The lady that did the paperwork was terrible. She was not attentive and kept saying things that was inappropriate.
Business response:
We appreciate you taking the time to leave us this feedback. We sincerely value your business and take our reviews seriously. Please reach out if you have any other questions!
Did not want to listen to the dangerous problem we were having with our CX-9. The entire car shut down at 75 miles per hour in the freeway 5 times. The first time we paid to have this fixed as we were told it was a computer glitch. The second time we brought it in we were told there was nothing wrong with the car, except for minor repairs (like brakes, tires and shocks) that had nothing to do with this safety issue. The third time we brought it in for the same problem we were told that we needed to pay the diagnosis fee AGAI... read more
Business response:
We appreciate you taking the time to share your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us has not been positive. As we discussed, since you have your vehicle repaired elsewhere, we do need to rerun the diagnostics when you bring it to us. Please know we take all safety and service concerns very seriously and understand your frustration.
I feel like I was not truly valued as a customer at this dealership because some of my concerns were disregarded and overlooked. I traveled very far to come to this dealership and had a scheduled appointment and was told the car was ready to go. When I arrived to the dealership, the car was not in ready to go condition at all. It was dirty and had paint scratches on it still. We waited for the car to be detailed and many parts of the car were missed. Additionally, I had reached out to the salesman about a referral discount a... read more
Business response:
Thank you so much for your valuable feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.
Frequently asked questions about Mazda of Claremont
How is Mazda of Claremont rated?
Mazda of Claremont has a 4.7 star rating with 2,329 reviews.
When is Mazda of Claremont open?
Mazda of Claremont is open now. It will close at 8:00 p.m.