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Mazda of Claremont
- Car Dealers
- Claremont, CA
About this business
Location details
667 Auto Center Dr, Claremont, CA, 91711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
There Finance department is a fraud, having higher msrp and lying to customers, avoid this dealer
Their msrp on new cars is higher than others and they give you a slight discount to act as they are the good people but they are lying to you. Beware of their fraud, prices set by mazda for new cars are honored by all Mazda dealers but Claremont set their own prices, don’t do business here
Business response:
We're disappointed to read this review and understand your frustration. Our team uses these reviews to improve the experience for our customers, so rest assured, we take them seriously.
My car was missing parts that could have caused an accident and I still waiting on my refund 3 weeks later. Will never come back to this location. Bolts that hold my tires on were not there and my oil was still leaking.
Business response:
We're so sorry to hear about this experience. This is not characteristic of our team or the service we strive to provide. We appreciate you allowing us to cover your repairs at another dealer and your refund was mailed out last week. We understand your frustration, and apologize for your inconvenience.
Customers are not greeted, receptionists desk is always empty. Car salesmen sit at desks, and ignore you. Salesmen are rude unless you automatically accept their deal. Try to upsell you. I would head to kinder dealers next time.
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
In my experience, my service advisor lacked friendliness. Wasn't rude, but I'd appreciate more warmth. They attributed my car's problems to an after-market matter and mentioned how they should have charged me for a diagnosis. I told them how the problem was already present before any after market changes were made, but they refused to listen. I went to another dealership and they found a pre-market issue which they fixed and now my car is problem-free. They also left a dirty stain on the internal roof of my car. Car wash was... read more
Business response:
Hello, My name is Roy Wells,Service Manager at Mazda of Claremont. I'm very sorry and disturbed to hear about your last visit here. Could you kindly reach out to me at your earliest convenience so that I may discuss this matter with you? I would appreciate that. Thank you
Stay away from this dealership. The car buying experience I had was amongst the worst. The Sales and Finance experience felt highly unethical and the car delivery experience was poor (protective film unremoved, no sales explanations, loose fuse box cover in engine bay, etc). Go to Tustin Mazda instead (I realize the distance between the dealerships is significant). Tustin Mazda offered one of the best experiences I've had over my 30 years of buying cars.
Got a brand new 2024 suv from them, only for the suv to randomly stall at 1am with 3 malfunction lights come on, one being an engine malfunction. Therefore, not being able to drive the vehicle, I had to pay outta pocket $300 of my own money for it to get towed home, then only for the dealership tell me to I needed to use Mazda roadside assistance to have it towed from my house back to the dealership for inspection. After waiting 5 1/2 hours for a tow truck on my only day off as a nurse, was definitely eye opening. I am thank... read more
Business response:
I am sorry to hear your experience was not a positive one and understand your frustration. This is not characteristic of our team or the service we strive to provide. We appreciate your feedback as we are always looking to improve and will be discussing it at our next staff meeting. Our Service Manager has reached out to you. If you wish to discuss this further, you can give him a call at your earliest convenience.
Had an appointment set up on 1/15/24 at 4 pm waited for. 1 hr and I was told by Martin (Advisor) since it late that I have tonleave the overnight and will call me right away for any updates. George (Advisor) needs proper training in regards to dealing with customers he is unprofessional. Let’s leave it at that.
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it.
I have sent 10 emails and requested documents and information about payment and I am not getting any responses.
Frequently asked questions about Mazda of Claremont
How is Mazda of Claremont rated?
Mazda of Claremont has a 4.7 star rating with 2,329 reviews.
When is Mazda of Claremont open?
Mazda of Claremont is open now. It will close at 8:00 p.m.