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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible communication! Had a hard time getting Raul to call or text me back. I called in one day to check on status but was told no one could help me because Raul was off and to call back tomorrow. Took ten days for routine maintenance and replace washer fluid pump. I brought my truck in a couple of weeks later and had a similar experience with a different advisor. They all just seem like they don't care.
Business response:
Thank you for sharing this experience with us. We understand how frustrating it can be when communication isn't consistent, especially when you're trying to stay updated on your vehicle's status. Your feedback helps us review where communication may be falling short so we can work toward a better experience. If you'd like to discuss this further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com, who will be glad to assist.
Was the worst experience with an service advisor ever. Ask for an oil change and cabin air filter. Advisor actually argued with me and told me that i ask for an air filter instead of a cabin filter. This was totally unprofessional. They wanted to charge for the air filter and would also charge for the cabin filter if we still wanted that. Instead of asking how can we make this right, or we're sorry there was a miscommunication and you can keep the air filter, it was more arguing. Very disappointed in the way the service depa... read more
Business response:
Thank you for bringing this to our attention. We understand your frustration with the miscommunication regarding your service request, and we are sorry to hear that you feel the situation was not handled with the professionalism that we strive to provide. The situation you've described does not meet the standards we strive for, and we value having customers who trust us with their vehicle needs. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact David Kelley, our G... read more
Mc kenny GMC does a great job with servicing the vehicle, but even with an appointment I'm always delayed. Most of the time it was due to a shortage of service person.wasn't at work ir a "specialist" was backed up on the work or evaluation.
Business response:
We are happy to hear that you appreciate the quality service we provide for your vehicle. We understand your frustration regarding the appointment delays you have experienced. We recognize that waiting longer than expected can be inconvenient, especially when you have scheduled time specifically for your service needs. Your feedback about staffing challenges and specialist availability is valuable to us as we work to improve our service efficiency. We truly value your patience and appreciate you taking the time to share both... read more
Left rear blinker light not working Waited 31/2 hours and when I got the car back I didn't check light And apparently The technician didn't either . when I turned blicker on still not working Brought back And They said I would have to leave it as soon as they could find me a loaner Been a week And have heard nothing.also ask to speak to a supervisor and was told he would call me The same day Never heard from him.
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your time is valuable, and we recognize that this experience has not met your expectations. We would appreciate the opportunity to discuss this further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns.
We were told by another GMC dealership that the current recall on my truck needed the repair but that they didn't have the lift. We bring it to you all and were told we didn't need the repair but then they provided a list of additional repairs needed. I spoke back to the previous dealership and they said we absolutely needed the repair. Why would you all tell us otherwise?
Business response:
Thank you for bringing your concerns to our attention. It can be confusing when different service centers provide different assessments about necessary repairs, and we recognize how important it is to have clear, consistent guidance about recall work and vehicle maintenance needs. We want to ensure you receive accurate information and the proper service for your vehicle's safety and performance. We would appreciate the opportunity to review your situation more thoroughly and provide clarification about the recall requirement... read more
Beware this dealer makes promises they dont keep and does nothing to accommodate out-of-state buyers. Call on Saturday about a vehicle and offered to put down a depositto hold, but was told no need, just call back on Monday.. Rob Miller sent me a text saying pleasure to meet you and will see you on Wednesday.and send pictures and vin of my trade. Called Monday to confirm I would be there on Wednesday. only to learn the vehicle had been sold. If you decide to buy from this dealer, be sure to check the price details as this ve... read more
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way about your experience. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns directly.
NO COMMUNICATION!!! My service rep. said he would call me back after I had to call and check on the status of my Yukon. He never called me back and I called up to the service dept. again to speak with him and finally got a hold of him and let him know I only wanted the 3 things fixed that I brought the Yukon in for but the were suggesting another $2000. worth of work based on the mileage. I asked if those 3 things were done and he said yes. I went to pick up my Yukon that evening and of course my service rep. had already lef... read more
Business response:
We are sorry to hear that you feel this way about the communication during your recent service visit. We understand your frustration. Your feedback is valuable to us as we work to improve our service experience. We would appreciate the opportunity to discuss your concerns further and ensure better communication in future visits. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address this matter properly.
Service was great. Post service wash no so much. Driver tracked mud onto floormap.
Business response:
We are absolutely thrilled to hear that you had a great experience with our service team. Your satisfaction with the quality of service we provided means everything to us. We understand your concern about the cleanliness issue with the floor mat after the complimentary wash service. We take pride in delivering excellent service from start to finish, and we appreciate you bringing this to our attention so we can ensure our post-service processes meet the same high standards as our technical work. Thank you for choosing us for... read more
Unfortantly, the required parts were not in stock so a one repair turned into 2 days.
Business response:
Thank you for taking the time to share your feedback. We understand that having your repair extend beyond the expected timeframe due to parts availability can be inconvenient, and we appreciate your patience during this process. We strive to maintain adequate inventory, though sometimes specific components require additional time to obtain. Your feedback helps us continue improving our service, and we value your business. Thank you for taking the time to share your experience with us.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.