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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
This was a return visit to diagnose an issue with my drivers seat which was not operational upon vehicle return to me. The service manager was not honest with me on status over the two days there and made disparaging comments about me not being a paying customer when in fact the reason I had the vehicle in the shop was a result to them breaking the seat to begin with.
They gave me a $400 brake estimate when there is nothing wrong with my brakes
Dealership did not have the part for repair. Did not offer to attempt to obtain the part.
Business response:
We understand how frustrating it can be when a necessary part isn't available for a repair, and we apologize for any inconvenience this may have caused. Our goal is always to provide efficient service, and we regret if there was a lack of communication regarding options to obtain the part. We would appreciate the opportunity to address this furtherplease reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com.
Took truck in for diagnostics and to fix a noise from inside the passenger door. Dealership was two days behind and offered no loaner car or shuttle. After three days I had to call constantly for an update. After 11 days without my truck I was told what the issues were and paid for them. Upon picking up my vehicle and driving it home, my daughter in the backseat was planting with car parts that were not reinstalled by the technician resulting in me taking the truck back to the dealership to get fixed again. An entire day was... read more
Business response:
We sincerely apologize for the frustrating experience you had. The delays, lack of communication, and incomplete work on your vehicle are unacceptable, and we deeply regret the inconvenience this caused you and your family. Your time is valuable, and we understand how frustrating it must have been to go without your truck for so long, only to have to return for additional repairs. We take your concerns seriously and would appreciate the opportunity to make this right. Please contact our General Manager, David Kelley, at Dkel... read more
It took 5 weeks to replace my 2022 Denali transmission under warranty, plus 4 missed promised completion dates and 5 non returned phone calls.
Business response:
We sincerely apologize for the frustration and inconvenience you experienced with the repair process for your Denali. We understand how important timely service is, and we deeply regret that we did not meet your expectations in terms of both communication and completion timelines. We would like to address your concerns directly and work toward a resolution. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your experience in more detail. Thank you for bringing this to our att... read more
Very poor communication getting a answer on your vehicle is impossible. Will not use this service department again am done, 3 bad experiences in a row one of the worst I have dealt with.
Business response:
We sincerely apologize for the frustration you've experienced with our service department. This is not the level of communication or service we strive to provide, and we regret that we've let you down. We would appreciate the opportunity to discuss your concerns and work toward a resolution. Please reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com, so we can address this matter directly. Your feedback is important to us, and we hope to have the chance to make things right.
Had to wait 1 and a half hours for oil change. They would not take a $20 coupon from General Motors saying you could not use 2 coupons. The coupon stated how the dealer would be reimbursed by GM, so McKinney Buick would not be out for the coupon. Poor customer service to lose a customer over $20. Started reading Yahoo reviews and the number of 1 star reviews was shocking for sales and service. Will not go back.
Business response:
We sincerely apologize for the frustration you experienced during your visit, and we understand your disappointment. We strive to provide excellent service and it's clear we did not meet your expectations in this instance. We'd like the opportunity to address your concerns directly. Please contact David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com so we can further discuss your experience and find a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Can't seem to fix basic trailer brake controller, or transparent camera issues. Ongoing for over a year. 2024, Denali, 3500, dually.
Business response:
We sincerely apologize for the ongoing challenges you've experienced with your trailer brake controller and camera. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to deal with these issues for such an extended time. Our General Manager, David Kelley, would like to assist you personally to resolve this matter. Please reach out to him directly at Dkelley@mckinneybuickgmc.com. Thank you for your patience and for giving us the opportunity to address your concerns.
zero stars. This dealership once had outstanding service, and I purchased two vehicles from them. Now I won't go back, and I recommend no one use them. The service department is only interested in padding the bill, not resolving the issues which you came in for. Attempted to get the GM to respond and that was pointless. No one has followed up on my concerns, or offered an apology.
Business response:
We sincerely apologize for the significant breakdown in service that has led to your experience. Your feedback highlights serious concerns about our service quality and customer communication that we take very seriously. To directly address these issues, we encourage you to contact David Kelley, our General Manager, at DKelley@mckinneybuickgmc.com. Mr. Kelley can personally review the details of your service experience and work to resolve the outstanding concerns. We appreciate you taking the time to share such detailed feed... read more
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.