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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I would rate the "service manager" with a negative rating. She was rude, didn't keep me informed of progress of the repair, or if the part was ordered, totally ghosted me for days when I called to see how it was going. When she did communicated it was always an upsell, and what came across as a threat to not do the work if I didn't agree to pay and extra amount for work covered by a manufactures warranty. I had provided the warranty information and my approved claim, the morning after I was informed of the issue. When she fo... read more
Business response:
We sincerely apologize for the deeply unsatisfactory service experience you've described. Your detailed account of unprofessional behavior, poor communication, and more is completely unacceptable. To fully investigate and address these serious concerns, we recommend contacting David Kelley, General Manager, directly at Dkelley@mckinneybuickgmc.com. Mr. Kelley can conduct a comprehensive review of the service manager's conduct, the warranty claim process, and the overall customer service failures you experienced. Your long-st... read more
The only reason I continue to come here is because of Rob Barth. He makes sure I get taken care of, if I left it up to the rest of these guys in the service department I would never return. This last time I called and explained my SUV concerns the girl on the phone sent me to the parts dept to get the parts priced on something I didn't even know what was wrong with my SUV yet. Does this even make sense?!? The parts dept guy was just as confused as me. He said I can't price you on parts I don't know to order yet. Then I got t... read more
Business response:
Thank you for your detailed feedback. We sincerely apologize for your recent experience and the frustrations you faced with our service department. It's clear that we did not meet the high standards we aim for, and we appreciate you bringing these issues to our attention. We're glad to hear that Rob has consistently provided you with great service, and we want to ensure that you have a positive experience moving forward. I encourage you to reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com. He is... read more
One of the worst service departments I have dealt with, will never go back again end of comment.
Business response:
We sincerely apologize for the negative experience you had with our service department. We take your feedback very seriously, as it helps us identify areas for improvement. Your satisfaction is our top priority, and we are committed to addressing your concerns. To help us understand the specifics of your experience and work towards a resolution, we encourage you to reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be more than willing to listen to your concerns and assist you in any way... read more
Unprofessional no knowledge and took over 3 weeks to fix the issue .. broke 3 times after and couldn't figure out
Business response:
We sincerely apologize for the frustrating experience you had with our service department. We understand how important it is to receive prompt and knowledgeable service, and we are sorry that we fell short in this instance. To address your concerns directly, we encourage you to reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He would appreciate the opportunity to discuss your experience and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the chance... read more
My vehicle was not serviced on 12/23/2024? Is this some kind of mistake on the dealerships end?
Business response:
We sincerely apologize for the confusion regarding your vehicle service. We take great pride in maintaining accurate records and providing timely service to all our customers, so this discrepancy is concerning to us. It's possible there may have been an error in our system or a miscommunication about your service appointment. We want to investigate this matter thoroughly to understand what happened and to ensure it doesn't occur again in the future. To address this issue promptly and effectively, we kindly ask that you reach... read more
They kept my Enclave for 12 days in order to make a 2-3 day repair. They twice promised the car on a specific day and twice failed to deliver. I had to make all calls to check in the car except one (to get approval to make the expensive repair). I have used them for 10+ years with good service, but this last use was unacceptable.
Business response:
We apologize for the inconvenience you experienced. For further assistance or to address your concerns, please contact David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com. Thank you for your patience.
We took our truck to you for a recall and after the work that was done the driver-side door panel that controls the locks and windows stopped working. Now you all want to charge us to repair what you all broke. We've been coming to this location for 5 years, but NEVER again
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, especially after being a loyal customer for so long. It's never our intention to cause additional issues after service, and we'd like to resolve this for you. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss the matter further and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to ... read more
Dropped off my vehicle for service on Thursday afternoon, hoping to have it evaluated and have the brakes replaced. No updates were given, no one called me. I contacted the Service Department only to find out that nothing was done. Apparently the Service manger was off on Friday and the Technician was off on Saturday, so may vehicle would not be ready until the following week. I had to pickup my vehicle at 6pm Saturday so that I could have transportation for work. Would have been nice to receive an apology and an offer to co... read more
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of communication and the inconvenience caused by the delay in servicing your vehicle. This is not the level of service we aim to provide, and we deeply regret that we fell short in this instance. To address your concerns and make things right, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He would like the opportunity to personally assist you and ensure your concerns are resolved to your sa... read more
Made an appointment for an oil change and still had a 5 hr wait. The appointment is a joke especially when they don't go by them. Don't go here unless you have nothing else to do that day!
Business response:
Thank you for your feedback. We sincerely apologize for the long wait time you experienced during your oil change appointment. Your time is valuable, and we understand how frustrating this can be. We encourage you to reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com to discuss your experience further. We appreciate your input and hope to resolve this matter to your satisfaction.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.