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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service Manager was very unprofessional. I asked several times to not talk Down to me. We will never return to this dealership. Robert barth service manager has ensured well never return there. For additional details, i sent a email to the GM to complain about Robert Barth. I can not imagine he tales to other folks he talked to us
Business response:
We take feedback regarding service interactions seriously and aim to maintain a professional, respectful environment for every customer. Our leadership team values open communication and reviews concerns to ensure our standards are upheld. We remain committed to providing courteous and attentive service at all times. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we may further address your concerns.
Three main issues were brought to the dealer's attention. Of those, one appears not to have been resolved, and the other two were definitely no resolved. Aside from a pleasant meeting with service writers and the service manager, nothing much was accomplished at this visit. The vehicle issues persist.
Business response:
We appreciate you letting us know about your recent service visit and value the opportunity to assist. Our goal is always to provide thorough and attentive care for every vehicle. Hearing your feedback helps us continue refining how we support our customers. For additional assistance, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can follow up.
I wish I could give no stars. Every time I'm there, it's something. Will find another GMC dealer
Business response:
Thank you for bringing this to our attention. We understand your frustration, and your concerns are important to us. We would appreciate the opportunity to learn more about what took place during your visits. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your specific concerns and work toward a resolution.
They have a hidden $3,000 fee that they add onto the listed price, so the actual sales price of the vehicle is $3,000 higher then the price listed online. They do not tell you about this fee until you show up there. They will attempt to pass this off as a standard fee.
Business response:
Thank you for sharing your concerns. Your feedback is important to us, as we strive to ensure our customers have clear information about all costs involved in their vehicle purchase. We would appreciate the opportunity to discuss your experience further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns directly and work toward a resolution.
It was pretty good, but I had to wait three days and they would not give me a loaner car because they said they were two weeks out and I would have to make an appointment. This is not the first time I've had the same scenario happen without a loaner car and waiting and waiting..
Business response:
We are pleased to hear that your overall experience was positive. We understand your frustration regarding the wait time for your service and the availability of a loaner vehicle. Your feedback helps us understand how we can better serve our customers, and we value your patience as we work to improve our loaner car availability and service scheduling processes. We appreciate your continued trust and hope to provide you with an even better experience in the future.
Purchased the vehicle and immediately noticed the back brakes squeaking once I got home. I waited a week or so to see if they would stop. Got a service appointment only to be told although they sold the vehicle they cant service it. I complained enough that they took it in the bay for about 15mins to come back and say they couldn't find a problem. The car is now reporting rear brakes needed. Poor customer service! This should have been addressed as friendly as they were in the sales dept.
Business response:
We value your input and understand your frustration. The situation you've described is not the standard we aim for, and we take your concerns seriously. We would like the opportunity to discuss this further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can work together to resolve this matter promptly.
They charged me the absolute max interest rate they could legally.
Business response:
Thank you for taking a moment to share this feedback. We understand how discouraging it can feel when the financing rate is higher than anticipated. We appreciate you bringing this to our attention so we can review the details and ensure everything was handled correctly. If you'd like to go over the financing options or discuss this further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com, who can assist you directly.
Terrible communication! Had a hard time getting Raul to call or text me back. I called in one day to check on status but was told no one could help me because Raul was off and to call back tomorrow. Took ten days for routine maintenance and replace washer fluid pump. I brought my truck in a couple of weeks later and had a similar experience with a different advisor. They all just seem like they don't care.
Business response:
Thank you for sharing this experience with us. We understand how frustrating it can be when communication isn't consistent, especially when you're trying to stay updated on your vehicle's status. Your feedback helps us review where communication may be falling short so we can work toward a better experience. If you'd like to discuss this further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com, who will be glad to assist.
Was the worst experience with an service advisor ever. Ask for an oil change and cabin air filter. Advisor actually argued with me and told me that i ask for an air filter instead of a cabin filter. This was totally unprofessional. They wanted to charge for the air filter and would also charge for the cabin filter if we still wanted that. Instead of asking how can we make this right, or we're sorry there was a miscommunication and you can keep the air filter, it was more arguing. Very disappointed in the way the service depa... read more
Business response:
Thank you for bringing this to our attention. We understand your frustration with the miscommunication regarding your service request, and we are sorry to hear that you feel the situation was not handled with the professionalism that we strive to provide. The situation you've described does not meet the standards we strive for, and we value having customers who trust us with their vehicle needs. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact David Kelley, our G... read more
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.