This profile has been claimed by the business owner or representative.
McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service was not fully completed and had to be taken back in. Took over 30 days and still was not completed correctly after 30 days. The manager didn't even seem to care.
Business response:
We appreciate customers sharing feedback regarding their service experiences. Our team strives to complete every service accurately and provide attentive support throughout the process. Feedback like this helps us maintain a focus on consistent care and professional communication. For further assistance, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Your stars are not correct. 3 should be fair average. Below 3 the midpoint is below average. I scheduled an oil change and tire rotation, but the tires were not rotated during the initial service. When I pointed this out, I was told the tire security bolt was missing. it was in the cup holder. If I had not carefully reviewed the invoice, I would not have known the tire rotation wasn't completed even though I was charged for it. The cost of the service was not adjusted, and I then had to wait an additional 45 minutes for the ... read more
Business response:
We appreciate customers taking the time to share detailed feedback about their service visits. Our team strives to communicate clearly and ensure all requested services are completed with care and attention. Feedback like this helps us remain focused on delivering a consistent and professional experience. For further assistance, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
This service was done on 2/2/26. They were supposed to look at my tailgate and also attach the front license plate bracket. When I set the appointment up I requested a loaner vehicle and was told I would be put on a wait list. When I arrive for the scheduled service they told me they did not have my license plate bracket. I had requested this twice. They also told me I was not on a wait list for a loaner vehicle and they had none available. After speaking with one of the managers I was told they were getting the license plat... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. The challenges you faced fell short of the reliable service that we strive to provide. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your situation further and work towards a resolution.
I took in my truck to have the L5P pump replaced and to have my the trailer light connection harness on my rear bumper replaced. I should have at least looked at the connector because it still had the broken one in place and on the drive home I was getting a coolant level low error warning. Not to mention on the day of pickup I had to wait about 3 hours to check out due to a computer issue. I've called multiple times to speak with a service manager but all I get to do is leave a message. Still waiting on a resolution..
Business response:
Your concerns are noted, and we appreciate you taking the time to share your feedback. What you've described is far from the experience that we strive to provide. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can work to resolve your concerns.
Miserable experience with the used car department. We drove up to purchase a vehicle and it had sever body damage all over the vehicle. They supposedly "mis-priced" the vehicle and tries to change the price on us. Then they made us pay for the body damage. It took 2 full weeks to actually get the vehicle after they promised it would be done in 2 days. We picked it up on a rainy day & only weeks later can we see the paint job is awful. You can see the texture and lines. Stay away from this place
Business response:
We appreciate feedback regarding used vehicle purchases and understand the importance of transparency and timely delivery. Our team strives to ensure vehicles are accurately represented, properly prepared, and delivered with attention to quality. Input like this helps guide improvements in both process and customer experience. For further assistance, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Took too long sitting, waiting to be diagnosed, and then waiting for parts that could have been gotten in a day or two, took almost a week to get from a Cadillac dealership right down the road.
Business response:
We appreciate your feedback and understand waiting for diagnosis and parts can be frustrating. Your experience with the extended timeframe is valuable feedback that helps us improve our service efficiency. We're glad we could resolve your vehicle's issues and get you back on the road.
Horrible! They used a factory recall as an excuse to try to sell other services. Of course the "engine fluids" needed changing. The filters needed changing, the cabin filter was going to cost $90 to change. How can a business change that much for something that takes less than 10 minutes to perform? There was absolutely no communication. They provide contact information, but no one answers or responds resulting in a person having to drive to the dealership to get answers. The worst!!!
Business response:
We are sorry to hear that you feel this way about your experience. We recognize that transparent pricing and responsive customer service are essential, and we are sorry to hear that we fell short of your expectations. Your feedback helps us identify areas where we can work to improve our processes and customer care. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address these concerns ... read more
Your accessories was a little too high for me which drove the price up another $4,000
Business response:
We are thrilled to hear you had a positive experience with us! We understand that additional features can impact the overall investment, and we appreciate your feedback about the accessory pricing. Your input helps us better serve our customers and ensures we continue to provide value in all aspects of our service. We're grateful you chose to share your experience with us and look forward to serving you again in the future.
Bait and switch , looking for tahoe, they said repeatedly yes car is here . I'm heading over to look and they call while I'm on the way and say it sold last night ! I did make the deal with Tahoe double the price, car dealers like politicians can say anything , that also happened to me with purchasing another Tahoe
Business response:
We understand how frustrating it can be when availability changes unexpectedly, especially after confirming plans to visit. Inventory can move quickly, and our goal is always to provide the most current and accurate information possible. We value transparency throughout the buying process and take feedback like this seriously. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can further discuss your experience.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.