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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service Advisor (Chris) was great. However, the service dept. should have checked my tire pressure and checked the fluids, it was not done.
Business response:
Thank you for your feedback! We're glad to hear that Chris provided great service. However, we sincerely apologize for the oversight regarding your tire pressure and fluid checks. Your safety and satisfaction are our top priorities, and we will address this with our service team to ensure it doesn't happen again. If you have any further concerns or need assistance, please don't hesitate to reach out.
Every aspect of my service was great!!
Business response:
Thank you for your fantastic review! We're thrilled to hear that every aspect of your service met your expectations. Our team works hard to provide an excellent experience, and your feedback is incredibly motivating. We look forward to serving you again in the future!
Friendly staff, helpful. A productive visit.
Business response:
Thank you for your feedback! We're glad to hear that you found our staff friendly and helpful, and that your visit was productive. Our team is dedicated to providing a great experience for our customers, and your kind words motivate us to keep up the good work. We look forward to welcoming you back soon!
Kept truck too long. A week. Was told 2 or days to do service and warranty work.
Business response:
Thank you for your feedback. We apologize for the delay you experienced with your truck service, as we strive to provide timely and efficient service. We understand how frustrating it can be when expectations are not met. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He would like to discuss your concerns and ensure we address any issues you faced. Your satisfaction is important to us, and we appreciate the opportunity to improve.
They were so helpful in a tough situation! Highly recommend.
Business response:
Thank you for your kind words! We're glad to hear that our team was able to assist you during a tough situation. Providing support and guidance to our customers is our priority, and your recommendation means a lot to us. If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again!
Great service and caring employees. So thankful for this place!
Business response:
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Our employees strive to provide exceptional service and care for all our customers. We look forward to seeing you again soon!
I don't like being charged for using my credit card.
Business response:
Thank you for your feedback! We're glad you had a positive experience overall. We understand that additional fees can be frustrating, and we'll be sure to pass along your feedback to our team. If there's anything else we can do to improve your visits, please let us knowwe appreciate your business!
Service and speed were great. I think charging 3% surcharge for using a credit card is tacky and shows no class.
Business response:
Thank you for your 5-star review! We're thrilled to hear that you were pleased with our service and speed. We understand your concerns regarding the credit card surcharge and appreciate your feedback. Our aim is to provide the best experience possible, and we're always looking for ways to improve. We hope to see you again soon!
This car has a recall so they can't sell it to me. There was not another vehicle I wanted to look at
Business response:
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We strive for excellence in our service, and it seems we may have fallen short in your experience. We'd like the opportunity to address your concerns directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be happy to assist you and work towards improving your experience with us. Thank you for giving us the chance to make things right!
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,720 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open at 8:30 a.m.