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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Although they diagnosed the issue, they wanted to charge me twice the amount that it cost me to get it repaired.
Business response:
Thank you for your feedback. We appreciate you bringing this to our attention and would like the opportunity to review your experience further. Our team at Mercedes-Benz of Plano is always working to provide transparent service recommendations.
They lied about my diagnosis to get me in; in hopes of me getting work done. They went from a fuse to $2500 worth of work. I'll never use them again.
I had a service appointment on January 16 or 17 to check whether the panoramic roof on my vehicle can fully open for this model. At the time of drop-off, I was not informed that there were not enough technicians available or that the inspection might take additional time. Toward the end of the day, after I called for an update in the afternoon, I was told that the technicians were sick and that they would try to work on my car the following day. Because of this delay, I was unable to get my car back and had to use Uber inste... read more
Service is ok. No details of the service provided
Did not get any service Did not get any service Did not get any service
Business response:
Thank you for your 5 Star review, we look forward to seeing you again.
your Plano dealership provided misleading and incorrect information regarding the right rear tire. I was informed that the tread depth was below 2mm; however, after having it inspected at another location, they confirmed the tread depth was above 2mm and replaced the tire under warranty. This experience was very disappointing, and I expect accurate information and better customer treatment. Providing false or incorrect details undermines customer trust, and I hope this feedback helps improve your service going forward. Not a... read more
Business response:
We apologize for this, please contact our Service Manager Daniel Adams at 214.547.2877 so that we can address this directly.
Appointment was great, they fit me in and did the work quickly. It wasnt until i arrived that things went wrong. Will never go back to a place that treats someone like that. I fortunately have the ability to purchase another car and so will be selling this mercedes so i never have to go back
The dealership is wonderful but the manufacturer is the absolute worst for warranty items. We had to file a law suit to get things done.
Business response:
We are disappointed to hear your about your experience with your warranty , you deserved better support during that process. Thank you for recognizing our service team separate from your warranty issue. Please contact us at (972) 599-0909 so we can discuss how to better support you moving forward.
Car detail service did not dry the floor of my car so it smelled sour when I picked it up. Part of my panel was damaged.
Business response:
Jhagonda, that is unacceptable and not the service you should expect from us. You and your vehicle deserves proper care, and clearly didn't meet our standards. Thank you for sharing this feedback. Please reach out at (972) 599-0909 so we can address this immediately.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open tomorrow at 8:00 a.m.