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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service specialist Johnny was great but the technicians at Mercedes of Plano are very dishonest. I took my car there because it the check engine light was on. They said it was because of the engine wiring harness so I told them to go ahead and change it out so they said they did and when I went there to pick up the car the check engine lights were still on plus the coolant was leaking really bad. I took the car anyway because they've had the car for almost three weeks and I really didn't trust the technicians there. So w... read more
Poor service. Manager did not care.
Business response:
We are sorry to hear that you had a less than pleasant service visit with us. We would like to learn more regarding what happened and how we dropped the ball. We invite you to send feedback directly to our leadership at social@MBPlano.com. We look forward to hearing from you additionally. Take care and best wishes!
I took my car in on August 6 because the check engine light was on for the third time this summer. It had been in the shop 2 other times for the same issue. I waited for over a week to get my car returned to me. I was told originally that it would be Friday, then Monday. By Tuesday I had not heard about my car I had to call to find out if the car was ready or not. I received a text on Wed. morning letting me know that they had found other problem. The car was finally returned to me on Friday, August 16. It was unwashed, cove... read more
Not happy with service and zero followup during and after service
Business response:
To whom it may concern, we regret to inform you that we have made a corporate decision to not serve you additionally or respond to your inquiries with our staff due to the off-putting nature of your private messages to our team. Your request for our advisor to meet your offsite was distasteful and offensive. In addition, to then leave a review demonizing the lack of response to your advances is upsetting to say the least. At Ewing Automotive Group, we take the protection and wellbeing of our entire team very seriously and ou... read more
Service Advisor must BE on commission They do what they want to do to overcharge consumers
Business response:
We apologize that you felt upsold during your appointment. We would like to invite you to reach out to our leadership directly at social@MBPlano.com with details including who you worked with and what happened so we may look into your notes and address it locally. Talk soon. Take care!
Wanted to charge $200 (approximately) to do nothing but "check fluid levels", that they do anyway, to clear "Service B" indicator. I cleared in 60 seconds at home. I don't mind paying, but that is excessive with no value. Makes me question everything else they tell me in the future.
Business response:
Thank you for your business and your feedback regarding your recent Service B experience. We appreciate your sentiment noting the price to do the minimal items to clear the service light and apologize that it seems out of alignment. We are passing your feedback along to our leadership for review. If you'd like additional follow up, please don't hesitate to reach out to our leadership directly at social@MBPlano.com. We look forward to better serving you on future visits. Take care!
Service representative, informed me I needed tires to pass emissions inspection for car registration. (Not true) Purchased new tires in 2023, and my car did pass the State inspection test to receive a new registration sticker expiring 2025. The level of service received, created a mistrust to use Mercedes Benz Plano service department, to perform future annual maintenance on my car. And, I pray the car services I paid for ($782.00) were actually performed on my car. Sharain Taylor
Business response:
We apologize that your recent service left more to be desired. We apologize that you felt our team yearned to sell you tires before it was necessary. While your tires may legally be ok, the Mercedes-Benz standards are quite a bit more conservative to keep your vehicle running as the manufacturer intended. Regardless, we appreciate your feedback and passing your note along to our leadership for review. We look forward to better serve you on future visits and happy to provide explanations for any repair or replace suggestions ... read more
I was left to sit there and wait on my car two separate times. Once I even found my service advisor he said to me let's hope we have no more problems. That type of language does not Inspire confidence in their repair facility.
Business response:
We apologize that your service visit did not leave you with confidence in the process. We passed your note along to our leadership and our Service Manager, Daniel Adams noted he followed up by phone and left a voicemail to connect. You may reach Daniel at your convenience at DAdams@mbplano.com or 214-547-2877. Daniel is anticipating your contact. Talk soon. Take care!
They tried to upsell me the minute I walked in the door.
Business response:
We are sorry to hear that you were provided additional service options during your visit that you did not appreciate. We will pass your feedback along to our leadership. If you would like follow up regarding your concerns, you may reach out to our leadership directly at Social@MBPlano.com. We look forward to better serving you on future visits. Take care!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.