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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The very 1st week of my purchase the oil light came on stated that I need to reduce my oil level. Car dealership and spoke a Tech and he stated that the car is fine and maybe a sensor needs to be replaced. Not a good answer to me!!
Business response:
We apologize that your new car had a light on so soon and that the feedback you were given regarding the diagnosis was not comprehensive. We passed your feedback to our Service Manager, Daniel Adams, who is having a team member follow up with you shortly to provide additional assistance. If you need anything additionally, you may reach Daniel directly at DAdams@mbplano.com. We apologize for the lacking visit. Talk soon. Take care.
Called us in for warranty work, scheduled the appointment. Travel 20 miles each way. Oh, sorry, we don't have the parts (a sticker)
Business response:
We are so sorry to hear that your time was wasted coming up here for an appointment when we did not have the parts ready for you. We are passing your feedback along to our leadership to dig into what happened and apologize for the wasted efforts. Our team will follow up when everything is here and we can ensure we're ready for your next visit. We yearn to provide you better experiences. Take care. Best wishes!
Took my car in and they said they fixed for over 3200 dollars but it still has problems! I would avoid them at all costs
Business response:
Thank you for sharing your feedback. We're sorry to hear about the ongoing issues with your vehicle after service. This is not the experience we aim to provide, and we'd like the chance to look into this further and see how we can assist. Unfortunately, without your full name, we're unable to locate your record in our system. Please reach out to our leadership team directly at social@MBPlano.com so we can better understand your concerns and determine the next steps. Talk soon. Take care.
Firstly, I waited over an hour for the ride share car to pick me up from the dealer. I was told he would call me with a status, and at 4 PM I called and he said "oh this is normally an overnight process. Didn't the girl tell you that when you checked in"no she did not. And all this was was to put the car on the rack to see if a mouse had done anything under the hood. Apparently, it wasn't even in the service bay after being dropped off at 9:30 in the morning. I finally booked another ride back to the dealer and he immediatel... read more
Business response:
We are so sorry to hear of the logistical challenges that you experienced while trying to get your vehicle to us. We appreciate your business and your feedback and want you to know we are escalating your feedback to our leadership to review the ride share process and ensure we are communicating expectations appropriately. We look forward to better serving you on future visits and apologize for the wasted time. Take care and best wishes!
I did visit today and I am very much disappointed. This was my first time going to your dealership. I was there for 4 week alignment, tire rotation, and balancing. After work was done , I went to my GLB and found that one of the front tire rotation wasn't done. When the adviser called the technician, he said he did both front tire rotation. But looking at the front left tire wear, one could easily tell that tire wasn't rotated. After I showed the tire to the technician, he took my GLB inside and came back after tire rotation... read more
Business response:
We appreciate your business and your feedback. We want you to know we're passing your note along to our leadership for review. If you haven't already connected with your advisor for an alignment report, we invite you to reach our management directly at social@MBPlano.com with details so that we may have someone follow up to confirm. We yearn to provide you more comprehensive service experiences moving forward. Take care. Best wishes!
Not did the proper service in the Benz showroom I spent 2800$ for service
Business response:
We are sorry to hear that you had the improper service rendered on your Mercedes-Benz. Unfortunately, without your name, we have no way to look you up in our system to reach out. We invite you to contact our service leadership directly at social@MBPlano.com so that we may look into your visit and follow up. Talk soon. Take care!
1-Service agent change the selected service to a higher price service option without informing me. 2- Rear wiper were missing at the car pickup time. 3- they dropped the fuel for fuel pump replacement and they didn't fuel it back 4- got the tire pressure alert just after getting out of the service center
Business response:
We are so sorry to hear your vehicle was not comprehensively checked prior to delivery and would like to get you back in to have the outstanding items taken care of if they haven't already. If you need additional assistance, please contact our management directly at social@MBPlano.com so that we may follow up and work to get you taken care of. Apologies for the lacking visit. We yearn to provide you improved experiences moving forward. Talk soon. Take care.
I liked the Alto up service! I didn't like spending almost $500 for my routine service and my tire pressure and battery lights are on needed air in tires and battery charged. Windows were spotted after wash, needs better towel drying. I had to correct all 3 issues after leaving...
Business response:
We are so sorry to hear these details were missed during your recent service. We are passing your feedback along to our leadership so that we can ensure your service is more comprehensive on future visits. If you'd like follow up from our service leadership, we invite you to contact management directly at social@MBPlano.com. Take care and best wishes!
Service desk is not paying attention to the customers. I waited for couple of min Infront of the desk where the receptionists didn't pay attention and or greeted or talked to me. I ended up in greeting them and explained why I am there. I am not sure where to pick up my car. Asked the valet team for that. Tried calling the service advisor to know what service is performed on my car. No one lifted my call or called me back. This is the worst customer treatment I ever faced at any other car dealer
Business response:
We apologize that your experience with us was not what you had in mind and appreciate you letting us know your pick up took longer than anticipated. We appreciate your business and your note. We want you to know we are passing your feedback along to our leadership for review and yearn to provide you more timely, communicative experiences moving forward. We apologize for dropping the ball on this visit. See you next time. Thanks again!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.