Mercedes-Benz of West Chester

meema 

on DealerRater

8 years ago

excellent service I returned quite a few days while trying to make my mind up and was NEVER hurried or pressured to make a decision. I always received a friendly greeting and everyone made themselves available for whatever I needed. I can truly say I have never been treated so well at any other dealership as I was by Al, Belinda Gribble, Michael Stain, and Kayla Marquardt. I will definitely come back to purchase my next car. Thank you. Andrea K. 

Neuro1 

on DealerRater

8 years ago

Excellent service I made an appointment for a test drive, after driving a few of the options I met with our sales associate. He was wonderful, Will worked within my price point, and got me more than I wanted. There was no pressure, just questions to make sure I was happy. Everyone was very friendly at the dealership and made it a smooth process - I don't plan to buy a car anywhere else ever again. They even setup an appointment the following day with KJ to teach me the in/outs of the car, it was great. He walked me through e... read more

rdb 

on DealerRater

8 years ago

New sale We had great experience on the day of purchase. Later there was some difficulty reaching the team. However, after few days, we were able to contact and got the answer on third row climate control. We felt that lack of vent in the third row made it difficult to cool that row quicker one hot day. I checked with Andreas and he reported no similar complaints from the owners of other similar vehicles. So we decided to check it further and will report if we continue to experience same difficulty in future. 

Alenasmith2 

on DealerRater

8 years ago

Above and Beyond... When I arrived to the dealership, my only intention was to 'look' at their inventory, since I was alone. Typically, I second guess everything and get nervous about new transactions but Al was very upfront, patient, and accommodating to all of my questions and concerns. Two weeks after my purchase, I'm only questioning, "Why I waited so long"... Best service and experience I've ever had while purchasing a vehicle. 

lzwick1 

on DealerRater

8 years ago

What a pleasant experience! Al Glover was our salesmen, and he was great! He made us feel very comfortable, and there was no pressure. He was very patient as we looked/test drove several cars, and answered all our questions and concerns. We will recommend him and MBOWC to all our friends and family. 

Michael Cambron 

on DealerRater

8 years ago

Great used car experience My wife and I recently moved home to the US after spending 18 months in German and we needed to quickly secure cars. As such, we recently worked with Andreas Berkert and Michael Stain when we purchased a used Toyota Rav4 from MB of West Chester. Andreas was helpful, knowledgeable and very friendly. He made the experience enjoyable. Michael Stain was equally helpful with all the paperwork. I suppose I worried that because I was not purchasing a MB I might be treated as a "lesser customer" but this wa... read more

GLE 450 coupe 

on DealerRater

8 years ago

New vehicle delivery New vehicle was delivered in excellent condition. Business Manager explained all paperwork concisely and the transaction was completed in a minimal amount of time. Kayla did a good job explaining the features and operation of the new vehicle.. 

lexi8301 

on DealerRater

8 years ago

Best car buying experience ever! Amazing customer service!! We purchased a 2016 S550 from this dealership. The entire team was very professional. We were greeted by the general manager Abel Bogale. He was very polite and went above and beyond to secure our deal. Micheal Stain the finance manager worked tirelessly to figure out the best way to finance our vehicle. We were very impressed with the professionalism of the team and their commitment to excellence. They did everything in their power to secure our dream car. This is ... read more

susanslife1 

on DealerRater

8 years ago

Excellent customer service, price and quality I purchased a car from this dealership and I can not say enough about them. I appreciate everything that they did for my to help me purchase the car that I needed. My sales consultant, Al Glover, was so helpful and friendly. I am a single mother, and this dealership went above and beyond to help work out financing to help meet my needs and circumstances. A special thanks also to Mike Stein in financing for working so diligently with me. Thanks to them, I was able to purchase the ... read more